Our beloved cat Bob passed away on Dec.17th 2013 and was taken to Greenbrier on Dec 18th for private cremation with the ashes to be returned to us. Yes, Greenbrier does a lovely job with the beautiful box, poem and even a clay paw print impression, but none of that matters if you don't receive YOUR pet. I received the paw print of a dog. Clearly, a dog. After receiving the paw print back they've even admitted to me and my vet that they screwed up and gave us the wrong paw print, but insist we have the correct ashes. How do I know? No way of proving it. Is it an honest mistake? Probably. A horrible one that's caused us more pain. But how they are handling it now is despicable. We've received three different stories from three different employees as to what happened. The manager Debbie in different words basically called one of her employees a liar. When I asked the manager why I got one story from her, which was that my cat's print was never made....another story from an employee that Bob's was made and the owner of the dog got Bob's, she said she would have to speak with that employee who was at lunch, would be back in about an hour, and she would call me back. In the same call, I also asked if I could have that dog's vet clinic information so I could verify with the clinic that this dog did exist, she said she would have to pull the file. I told her I was not accusing them of lying, but I felt if I could get any information on this dog, like size, I could possibly know better if I had my cats based on amount of ash. She never called back. Our phone call was completely polite, I was never rude, she was never rude. She insisted she wanted to help give me some comfort. I've left numerous messages for her to call me (as I'm always told she's in a meeting or on the phone) and she has not called me. Clearly she has something to hide. I just wanted to know what happened and if Bob's print was out there somewhere. I wanted something more to go on to give me assurance we at least have my babies ashes, but they refuse to speak with me. This was already a very difficult time, which they just keep making worse. I'd like to save others from the same misery. Please don't use this place. Humans make mistakes, but their story is not adding up and it's beyond reproach to not speak to me once I asked questions. My vet has taken this so seriously that he immediately stopped using them and went with another company. Check the Better Business Bureau, there are other complaints, though none as serious as ours. read more
