They did the bait and switch. They quoted me $1600 thereabouts to bury my beloved kitty. WHen I got there they quoted me a price of $3000! They said you must have been confused. No cause on the phone some dude said it will be $1600. I left with her remains and got them cremated instead. You can see my reviews to see the name of the place. I do not want ielp to remove my review or such. read more

Always took my pets there now owned by a new person prices went way up and the people at the counter are not very knowledgeable or professional. Not very happy the way everything turned out never had to pay $300 for a cremation and a urn before For a small cat. read more

I called to confirm that my dog was going to be picked up from the morgue at his vet. They said, yes, we pick up from there on Fridays and his remains should be ready on Saturday. I asked twice if they would call me and let me know he was ready so I can arrange payment and pick him up, "Oh yes, of course! of course! we'll go over options, etc." Fast forward, they have had his remains for over a week, we finally get someone on the phone today, and they say, "Oh, he's on hold since you didn't pay." How on earth was I supposed to know what to pay for, who to pay and what method, if no one calls me and tells me? I was trying to be patient with the holiday but this is sheer laziness on their part and borderline callous. As if losing my dog isn't hard enough, having to wait so long for his remains and be charged $168 for it is a real kick in the teeth. read more

Yesterday my dog passed away. We had over ten year together and I was very attached. I am still in shock and feel like there is a huge hole in my life. If you have lost a pet you likely understand. Its was and remains devastating. Greenbrier's staff, was wonderful. Hanna, was fantastic. I was a distraught mess, but Hanna was able to present me with numerous options while I babbled on about my dog. The young man was very gentle with my friend, as he carried him in. I paid for the viewing as I was concerned about getting my dog and only my dog back. I needn't have worried. I picked up my friend today. I expressed my concerns and the manager was kind enough to give me a tour. The place is state of the art. It is clean. Every station, in the process, had the tracking tags ( soon to be bar codes) clearly placed. Everything was setup so mix ups would be unlikely. Of importance to me was that they had a large number of individual cremation chambers, in all sizes, from small pet to large horse sized. For the budget minded they also offer group cremations and burial. The bad reviews. I was really alarmed by the reviews, but I learned a few things. There are new owners and new staff, but they are not new to this business and they have other centers. Second thing to think about is this is not the type of business that one generally writes a review about unless something goes wrong. I was assured that mistakes are very rare and Greenbrier believes that it is better to own up to the error. I agree. Third thing. One of the steps in the grieving process is anger. In my case, suspicion and distrust. It would be far too easy to take out this anger on this business. I did, at least a little bit. Their staff understood my grief and took the time to alleviate my fears. I am truly grateful to them for the time they took with me. In short, I trust them with my beloved pets and would recommend them to friends. 10-18-18 Sadly I am back. I lost my female Catahoula, Patches, to cancer. People here remember me. Jeff who help take my other dog, Fish, in was also the one to take Patches in. He kindly took a few minutes to talk to me. I guess my grief shows too much. I am comforted in the service and people that work here. read more

Our baby Blu was laid to rest yesterday, Thank you for doing such an excellent job and making him look beautiful, a special thank you to staff member Blain for her help and compassion in these hard times. read more

We recently lost our Corgi and wanted him cremated so we could keep him around.He was one of the best dogs we have ever owned.Our vet uses Greenbrier although the name has changed. I grew up in New York which by nature makes me a very skeptical person. I thought that hey they probably just cremate a bunch of animals together and split up the ashes and send them back,who would know? I couldn't take that chance with my little Gizmo. I called over to them expecting to get the run around and was invited over to see the process and how they handle all of the animals entrusted to them. I cannot impress upon you what a great job they do. The staff and management could not have been kinder or more efficient. They have individual bins so that you're pet is truly the only one and their tracking system doesn't allow for mistakes. They also can provide you with a private viewing and cremation. They are all animal people and really did a fantastic job for us and my little Gizzie. A sense of peace was given to me. I would recommend these people and this facility to anyone who has that bond with their pet.Sincerely Joe McNally read more

** GREENBRIAR MEMORY GARDEN, YOU ARE ABSOLUTELY DISGUSTING AND I HOPE YOU KNOW THAT I WILL STOP AT NOTHING TO BRING JUSTICE TO MY DOG AND EVERY OTHER PET THAT YOU'VE WRONGFULLY TREATED! YOU WILL BE SHUTDOWN. ** I scheduled my dog to be cremated while I was in the "viewing room". The point of the viewing room (which you pay extra $ for) is to ensure that the ashes you receive are actually YOUR PETS ashes and nothing else. When I arrived on the day of his cremation, an employee led me into a room and told me to have a seat while I waited for a guy named Chris to come talk to me. I waited for barely a minute when someone named Debbie entered the room, along with another person I didn't get the name of. After Debbie (the owner, I assume) introduced herself, she told me that she had "some very disturbing news". She said that my dog had been accidentally cremated a few days BEFORE my viewing was scheduled. My heart literally sank to the ground when she told me that because I had read MANY reviews online that stated this EXACT thing happened to other people.. That this "Debbie" woman (and others) would tell them their pet had already been cremated prior to their viewing (so they wouldn't get to see their pet during the cremation process, which means they have no way of knowing the ashes they received are actually their pets). Greenbriar, you are nothing more than a SCAM. Just look at all the negative reviews you have on here (google) and on your facebook page! You most likely take our beloved pets and dump them in a landfill, and our "pets ashes" are probably just the ashes of foreign objects (i.e. paper, fake bones, materials, etc). That's the whole point of VIEWING THE CREMATION; to ensure that your pet and nothing but your pet is cremated...and that the ashes are REALLY from your own pets body! No wonder all of your 5-star reviews are from people who didn't schedule a viewing!! Those people are blissfully unaware of what is happening behind the scenes because they weren't present for their pets cremation. Isn't that convenient for you? Everyone else who had a viewing scheduled (like my family) has left Greenbriar a ONE STAR REVIEW because they know the truth; something illegal and highly unethical is happening at Greenbriar! And guess what? I am going to get to the bottom of it because my pet deserves it, as well as every other pet you've wrongfully treated! In closing, I would like EVERYONE to know that I am planning on contacting Apopka's animal control department so they can not only look into Greenbriar as a business, but also search their premises (because who knows what they have hidden there). I'm also getting my dogs ashes (if they're real) tested at a lab to see if they are even canine remains. If they are, which I HIGHLY doubt, I still want to make sure they are MY canine's remains. I encourage anyone who has gotten their pet cremated at Greenbriar to do the same, if possible. This whole experience and discovery has just been horrifying. Rest in peace to all of the innocent animals that have passed away. read more

Our beloved cat Bob passed away on Dec.17th 2013 and was taken to Greenbrier on Dec 18th for private cremation with the ashes to be returned to us. Yes, Greenbrier does a lovely job with the beautiful box, poem and even a clay paw print impression, but none of that matters if you don't receive YOUR pet. I received the paw print of a dog. Clearly, a dog. After receiving the paw print back they've even admitted to me and my vet that they screwed up and gave us the wrong paw print, but insist we have the correct ashes. How do I know? No way of proving it. Is it an honest mistake? Probably. A horrible one that's caused us more pain. But how they are handling it now is despicable. We've received three different stories from three different employees as to what happened. The manager Debbie in different words basically called one of her employees a liar. When I asked the manager why I got one story from her, which was that my cat's print was never made....another story from an employee that Bob's was made and the owner of the dog got Bob's, she said she would have to speak with that employee who was at lunch, would be back in about an hour, and she would call me back. In the same call, I also asked if I could have that dog's vet clinic information so I could verify with the clinic that this dog did exist, she said she would have to pull the file. I told her I was not accusing them of lying, but I felt if I could get any information on this dog, like size, I could possibly know better if I had my cats based on amount of ash. She never called back. Our phone call was completely polite, I was never rude, she was never rude. She insisted she wanted to help give me some comfort. I've left numerous messages for her to call me (as I'm always told she's in a meeting or on the phone) and she has not called me. Clearly she has something to hide. I just wanted to know what happened and if Bob's print was out there somewhere. I wanted something more to go on to give me assurance we at least have my babies ashes, but they refuse to speak with me. This was already a very difficult time, which they just keep making worse. I'd like to save others from the same misery. Please don't use this place. Humans make mistakes, but their story is not adding up and it's beyond reproach to not speak to me once I asked questions. My vet has taken this so seriously that he immediately stopped using them and went with another company. Check the Better Business Bureau, there are other complaints, though none as serious as ours. read more