I only review businesses that knocked it out of the park, or that suck the goodwill out of the room. This "business" is the latter! Would give zero stars if I could.
Am new in Scarborough, so have been looking at the closest hydroponics store. I decided to try this shop since it was the closest (I normally went to Hydrotech or Bustan).
I went to pick up a bag of clay pebbles. The website said it was $40. That is the standard price at the other stores.
When I got there, I had to go look for someone. There were 3 staff members. I asked one of them for the pebbles. It was taking a while so I decided to pay while I waited.
The woman said it was $50. I told her the price on the website and she said it was up to me to call them to get the right price. I explained that I made a special trip just for them, and she was basically "tough"!
I refused to pay and left. If the cost was maybe $5 more, I would be fine with it. But $10? I don't think so. It felt very "switch and baity".
When I checked on the website, there was a notice saying to call them to check prices. What if I didn't have internet access?
As well, a PROFESSIONAL business updates their websites when prices change, and doesn't put the onus on their potential customers.
If you want to see it done right, check out Cantek, Hydrotech or Bustan instead.
STAY AWAY FROM THIS PLACE!!! read more