I am 50yr old women who recovered from a triple bypass heart attack. 10/2025 I respect and love…read morelife. Also I just put my fur baby down Friday at 11am been tough but I'm managing. I came in and by security advise me to go online line I order online but needed to add pre rolls. i ask clerk she was red headed lady about pre rolls. She had the most disrespectful response advise the manager and apparently taking accountability is not in the employee handbook. I left mad confused and embarrassed

The first line customer service and the energy is through the roof. There's a kiosk you can use to…read moreplace your order and you have seating options... long hair don't care, sit in the front and chill, need some privacy, there's a room for you too. I could have gone to MUV, passed by and this is my place.. also don't forget your vet discount.

Professional staff and large variety of products. I was given instructions on items interested in-read more

This dispensary is welcoming, comfortable. As my primary contact, Mark knows the products, gives…read moreinfo on specials. The other associates greet me as well. The quality of life I have due to their recommendations has improved with their help. I would not go to any other dispensary.

This is one of the best in Jacksonville. I used to order from the Beach location and the people…read morewere awesome. They have great products and sales.

Very pricey, not very informative if you don't know much they're not very helpful, they have great…read moreedibles! The pre rolls are not my favorite lots of shake in the tip get all in your mouth very cheap quality too been there twice first I got bud one seal was already opened when received next visit I got choppy pre rolls with shake all in the tips as well as a cashier trying to upsell me without asking if I wanted a different product then the one I chose just saying she likes these instead she'll switch them for me although I did not ask for that or inquire I was ready to pay and she said "these are better you want these right" confused I said no I don't I want what I asked for she tried switch my 5 pack pre rolls 0.5 G each for a 5 pack of 0.3 G each

I order a specific product early that morning of June 20th I arrived at the store in the afternoon…read more When the order was presented to me it was not what I had Ordered. The gentleman at the counter said I must have ordered from the wrong store. He then offered a product that cost three as much. I went home that evening and was able to order what I originally requested. I returned to the Turkey lake location and spoke to the same person. He then told me they were just temporarily out, not that I had ordered from the wrong store. This is clear bait and switch. I was able to complete the purchase on the second visit for the correct item. I will send a copy of this letter to the Florida Canabis commission as well as posting this elsewhere. I doubt I am the only one that this has happened to. Incidentally I believe this was the store lead. Peter Orlando  508.292.1040 Sent from my T-Mobile 5G Device Get Outlook for Android

I'm sorry for this but I came here to bash St Augustine's location for being trash, yet leave 5…read morestars for Jacksonville and encourage everyone go to this one instead. St Aug location has given up for 3 months now and made it clear with their attitudes, literally no inventory ever and somehow running sales on inventory they never had to begin with. They now have sign from the state implying closure but then write their own Ayr sign next to that saying "we're not closing it's for Uber" lol yall might as well just write one that says " yeah nah they're correct for closing us , go to the Jacksonville location for better service." Also shout out to the one black dude there I usually deal with he's the only one that seems like he wants to be friendly and help anyone. The rest are miserable ppl who need to be more of a patient than a caregiver. I said what I said

I've had quite a few medical doctors I had to switch around until I found the right one. By far the…read morebest Dr experience since 2017.

Emily could not have been more helpful. She took the time to walk me through all the steps. Highly…read morerecommend them and ask for Emily.

Bait and Switch seems to the business model for insa. Been there 5 times and 3 times I get to the…read morecounter and they tell you that you owe more then what the cart said. TOTAL SCAM! I guess some people just don't mind to pay $10 or $15 more but, not me. There are plenty of good Dispensaries in Jax and this is not one you can trust - save yourself some aggravation and do Curaleaf or AYR instead!!

Amazing customer service every time we visit Jacksonville we come here and see them. We don't live…read moreclose by but we do love coming here.

Customer service is great as everyone says. Unfortunately, product is very low in quality. I've…read moreshopped several dispensaries and unfortunately the product is just not up to standards. Beautiful place, plenty of parking (because no one is there) and very nice staff. Even a food truck for munchies.

Louie and Matt are always so friendly and helpful! The best dispensary to go for fast and always…read morein stock products!

Only sent half my order on my last order. Before that I used them for a couple months and they made…read moremany errors and mistakes and didn't honor coupon codes etc when I brought these errors up. Scammy or they're just not the brightest at this company, there's better out there.

Hey I had a great time and everything went well. As soon as I entered the door John greeted me and…read moresaid hello. I came in and he helped me get exactly what I needed and been looking for. He helped me throughout the whole process and was overall a big help. Thank you John and to natural life for helping me get exactly what I needed.