Mary Held was the original owner of this previously well-run professional company. She sold the business to someone else. I should have listened to my instincts when I did not hear back from the owner after sending her some documents. When she finally did communicate with me we set things up (again) and I scheduled a meet and greet for the two women who were to come to my home. Only one could come. She was professional and I looked forward to her arriving with her teammate the following morning. I waited for almost an hour - no phone call, no email, no message. I finally heard there was a problem with transportation and a convoluted weird message about 'not being able to accommodate me'. NO APOLOGY, no follow up, nothing. Not even an offer to help me find another company! Melissa Reynolds, despite her shiny promise of her employees being great, did not behave in a polite, respectful or business-like way when the was having a 911 on her end. Her sister was fielding calls - Melinda finally admitted to me she couldn't open docs I'd sent her weeks before. This is no way to treat clients or other women. I expect more from a woman who runs her own business. I am posting this as a warning to others who may 'hear one thing' and experience another, as I did. I spent over an hour talking with Ms. Reynolds the first time I called her....attempting to get a sense of her values and professional ethics. I don't think this would have mattered much. I will never forget how I was treated and hope no one ever experiences the frustration and weird communication like I did. I found this experience to be highly disappointing and cannot refer or recommend this company as it stands in ownership now. I waited over a week before posting this review. Not a call, no message. Nothing. The business/customer relationship simply evaporated leaving me feeling frustrated, angry and confused. I also had no cleaning crew that day and had to start over in my search. I miss Mary Held dearly....she did things much differently. The new owner is smearing her well run practices with shoddy business manners and communication. read more
