First off let me preface this with the understanding that some things are out of anyone's control. Katie has great intentions but after several no shows for a meeting to discuss scope of work we were finally able to meet and we hired her for a time sensitive job. She left the job to handle a family emergency. Understandable so we hired someone else at a significantly higher cost bc Katie never came back to finish the job as she had agreed to do. Then she messages me asking for payment for the little work she did before she had to leave. I explained that I'm actually paying more for someone else to complete the job you abandoned at got a not so nice message from her. If the work is done she is great and fantastic but as far dependability it's a one star from me but she gets two stars for the little work that was completed bc it was good. read more

I would give more than 5 stars if I could! Katie Cochran and her team were AMAZING! My daughter bought a townhome and we only had one day to clean and move in...would have been easily do-able except that the prior owner had moved out the night before and had not had time to clean anything! :-( :-( They were finishing up when we arrived with the movers and they were so very nice even after working hard for hours! Everything looked great! The refrigerator was usable again as were the bathrooms! I highly recommend Cochran Cleaning, reliable, honest, and awesome! read more

Only show up when they want. Cleaning is subpar. Her husband was supposed to do work for us which he never completed yet took money for. Stay away! read more

Katie and her team are professional, kind, caring and meticulous. We asked her to clean our dad's apartment on short notice and her team did such a great job, we now get regular cleanings several times a month. She communicates well over the phone and through text messages, which makes it super easy to get updates on how my dad's apartment is doing. We're so grateful we found Katie and her team. Do yourself a favor - hire Cochran Cleaning!! read more

Cochran Cleaning - Before - Home Cleaning Near Me

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Beware of this cleaning service. I made the mistake of trusting them. Bottom line... - They let another person in my home when I was gone (after I said - no, it was not allowed). - I had left a check and got home to having to clean it myself - it was NOT cleaned. They took my check though and I asked them to please make it right & they refused. I got taken. I fired them and regret having used them. Live & learn... and hope to warn others before they make the same mistake. read more

After my house cleaner of 7 years moved away, I spent 4 months trying different cleaners before I found Katie. I am extremely happy with her, as she is even better than my previous cleaner! :) She is an excellent communicator and listener. Her schedule is going to fill up fast, as in my experience, she is easily the best in town. read more

Katie and her team did an excellent job with cleaning a vacant house after tenants moved out and left it a mess. She responded promptly to my initial inquiry - which I cannot say the same for many other companies in the area. And her price was very reasonable. She visted the house to give an estimate the same day and started the work within the next two days. Given that I am not in the area she was very accomodating with a variety of payment options to make the experience go as smoothly as possible. Katie and her team showed up on time and completed the work in the agreed-upon time frame. The result was amazing - the house is very clean! Highly recommend to anyone looking for prompt service, clear communication, and great work. read more

Katie puts pressure on clients to write reviews for her after the first cleaning (she did me). If I had done that, my review would be different. If you're going to use CC one time, you may get a good cleaning (though still high-priced by comparison). The longer I kept this service, the worse it got. I tried multiple times to kindly resolve issues in hopes to not have to go through searching again (my business relationships tend to have more longevity because I am not one that likes turn-over... it takes time I don't have; I like stability; plus with the very nature of this... the issues of finding people you trust in your home, etc). Well... not only did the issues not get resolved, they kept piling up. She got offended by the fact that things were left undone and I addressed them.... instead of actually fixing the issues. Sidenote: I had a cleaning service for 12 years (til she retired) and the few "issues" (just understanding what a client wants... normal stuff)... we had in the beginning got fixed and it was an excellent relationship. I've had a couple of others that cleaned on the side (not their primary business) and did a better job for much less $$. Anyway... I was willing to pay more for CC because I was told I would get more. We went into detail about what "deep cleaning" entailed and she charged quite heftily for the "deep cleaning" service. Suffice it to say, I did not get what she and I agreed to. Not even close. ***** To make things worse, I told her multiple times that I did not want anyone else in my home without her there (it kept being brought up because she wasn't able to always be available... so I let her know each time, and each time I tried to make it even more clear)... I did not want anyone in my home without her there. My reason is because she rarely ever had the same people twice - she went through several turn-overs. And I made the mistake of trusting her. She literally ignored my request about MY HOME (without anyone there!) and sent someone else to clean by themselves (I have no clue who she is!). She betrayed my trust totally. ***** Not only that, when I got home, my home was NOT clean. She was only here a little over an hour (what one person can do with 3,000 sqft in just over an hour isn't much). I had to clean the toilets (none were done), empty most of the trash cans, make the bed, re-dust (it was swiped through) and sweep the floors (literally visible crud on the steps and all the hard floors), etc.... and was charged the FULL amount(!)... she refused to adjust the price. I had left the check for the full amount as I always did, so - she got away with it. I hired a service because I don't have time, but my husband and I together spent another hour cleaning that day (= 2 hours worth). I tried to talk to her about it as kindly as could be... and she got "not nice" and very unprofessional. To make a long story short, and to be straight up honest - I was ripped off by CC. We agreed to a biweekly DEEP cleaning service, which was why I agreed to pay her more than what any other cleaning service had quoted me. She was the HIGHEST. I'm willing to pay more to get more. I not only did not receive a deep clean, I didn't even receive a good "fluff" job. Just want to add along those lines... she had gotten away with only a "fluff" clean once before, but "sweet-talked" me to be understanding of her family issues (she still charged me the full amount... and I decided to let it go and "be a blessing" to her. I obviously regret that decision now). So I let it slide the first time. There's more to this that I could say, but I'll just say... beware. I deeply regret my decision to hire CC. Obviously, in the end, I fired this service due to the gross lack of integrity, character, work-ethic, & professionalism. In a nutshell, they are not trustworthy and undependable. * By the way, I have since hired another service who does deep cleaning for considerably less $$! ($35 less/cleaning!) And so far, so good. They're doing more for less. So... I guess in the end, it all worked out for the best. read more

Thank you so much to Cochran cleaning my new house is spotless. I was not able to find one of the big cleaning companies to clean our new home on the same day. We had our closing day and the previous tenant left it horrible. Thankfully Cochran Cleaning services came to my rescue. Now we have a spotless home and a company we will continue to use for all our personal and business cleaning needs. Thank you again. read more