AMAZING. I love the philosophy of this office and Dr.Evy was INCREDIBLY knowledgeable and professional. She asked a ton of questions about my son's latch to assess what was necessary and I felt like I was truly in amazing hands (and I am very good at reading people!) the frenectomy was literally less than a minute and our baby barely fussed after the fact. I already see an improvement in my latch in one day and he shows no discomfort in his mouth. This is an amazing place read more

I highly recommend Green Apple! It's a beautiful facility with excellent service and care. Dr. Evy was very knowledgeable, friendly, and patient with all my questions. She provided a great cleaning, check-up and recommendations for my dental health. Thank you, Dr. Evy! read more

Friendly staff and a great dentist that truly cares about the health and well-being of the kids. First dentist my kids have liked. read more

Very overpriced, several rude staff members, and frequent billing issues. Dr. Evy seemed to be personally offended when I asked that she pause work to ask my child if she was ok. They routinely take X-rays and use laughing gas on children-- if your child has the mthfr gene mutation (extremely common) it can be very harmful to give them laughing gas. There was no mention of this from Dr. Evy. read more

We've been here twice now. Once for a tongue/lip tie eval and a second time for a cleaning both times I've had the same thought- I LOVE a child service location that actually has staff and set up that caters to children! My child is non-verbal autistic and both times the staff did really well with trying to help him stay calm during the visit. The most recent visit was a cleaning and he had plaque build on the back of his teeth which needed to be scraped off. The dental assistant did a fantastic job trying to explain what was going to happen with the X-ray and cleaning and letting my child touch the equipment and even "test" it on me first. The dentist sang while she was doing the exam and scraping plaque and my kid calmed down and let her do it! This place is a far drive for us and a bit pricey, we've been to a different dentist and it wasn't bad but this was just so much better, particularly for a kid with communication difficulties who doesn't like "dr" offices so it's totally worth it to continue coming for us. read more

No complaints about the initial hospital visit except for the amount the assistant was going to collect was more than on the treatment plan. When I showed her the treatment plan she called the office and verified that I was indeed correct. I also ended up getting a refund check later. First office visit was rough because my child was difficult to work on and the crown fell off before I left the parking lot, had to go in for the same tooth twice in one day. I left very aggravated. Went back today 10/24/2017 and had a limited exam and the male assistant was delivering the treatment plan to me aggressively and going back and forth with me about the fees/coverage/services - I'm in the field, I walked out in aggravation. The crown was placed in February of 2017 and its only October 2017, they are not going to fix the tooth as I was told it's a front tooth and very crooked, but we're going to charge me office fees (didn't even honor my insurance contracted rates) because they are anticipating insurance not to cover. In March/April of this year the Manager said they would fix the front tooth at no cost to me, when I went in today the treatment plan did not reflect this. I wanted to give my child enough time that she would be cooperative and not Traumatized. They called me and dismissed me as a patient because I was not happy with the doctors work and walked out at my last visit because I wasn't happy. I requested my insurance details and X-rays be sent to me, the manager Blanca stated she would get these to me. I called a week later to follow up on having my X-rays sent to me. The doctor and Manager had me on speaker and told me to call my insurance for my info and were not following through with what the manager said she'd send to me. I still have not received my daughters images. The doctor also asked me about my negative review during the conversation of following up with not getting my requested info?.. Very inappropriate timing, I had to dismiss this conversation immediately. I did not have a good experience, Would not recommend. read more

Green Apple Pediatric Dentistry - Post op x-Ray of treatment - Pediatric Dentists Near Me - Austin, Texas

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I'm very happy with the service and treatment provided by the staff at Green Apple. My 4 year old son got his first ever fillings today and it was a total success. They used a mild oral sedation and He did very well.! Thank you and yes would recommend.! read more

The dentist charged $250 to simply look in my sons mouth. Did not do anything else. Did not even floss his teeth. We were there for less than 10 minutes! Was not comfortable with how it went so we went to another pediatric dentist in the area and they brushed flossed and examined his teeth properly. Do yourself a favor and go to a real dentist! read more

Our daughter Sienna had a tongue tie and needed attention to allow her to latch amd feed without pain. She was taking air in while feeding and resulted in acid reflux. Because of this she was not gaining any weight. Dr. Evy was incredibly helpful in diagnosing and treating the issue. We saw many doctors trying to figure out the reason for her problems feeding and the pain she was dealt. Every doctor failed at identifying the issue. Moving forward we trust Dr. Evy and couldn't be happier with the care and attention Green Apple provides. read more

This may be a unique case; but after dropping me due to having Army Insurance; I received 2 bills and a threat to go to collections. I was never made aware that I wouldn't be covered; in fact she told me her husband flew helicopters for the Army and even has a room with helicopter flight maps. Oh yeah, they also canceled me on a day I took off to bring my 2 children in for the appointment. So disappointed in my treatment. read more

The building was clean and everyone was nice enough. We had a 2:30 appointment we didn't the procedure done until 4:30. Over the phone at the receptionist told me to expect it to take about 20 minutes so that was a little rough. There were no chairs in the examination room and they left us in there for an hour. I was four days postpartum with a newborn so that was really hard. We were sitting on the floor. If a friend asked if I recommend the place I would say no. read more

We had a lip tie on our 8 day old baby and the dr was able to release it and we immediately got a latch which was HUGE. I had been struggling with the latch all the way up to the appt. The we came in for a consult and they did the appt same day. We loved the experience here. Great dr, they have a super attentive tech staff, a nursing area. The only reason I'm giving 4 stars is the front desk girl is a hot mess and has HORRIBLE customer service. She kept telling us we didn't have dental insurance, we do and it's a PPO. Turns out the procedure wasn't covered, which is not the same as no insurance. She wasn't rude, she was just absolutely clueless and it was extremely aggravating while we're in the middle of trying to get our newborn set up for a relatively painful procedure. I've never met someone so inept handling the front desk of a drs office before. Then she called us to follow up and it took her 5 whole minutes to spit out "hey we're just following up do you have any questions". Worst. It wouldn't be a problem if she wasn't the one handling our insurance claims. Anyway, we may have been an isolated experience. The actual practice is fabulous. read more

Absolute worst medical experience of my life (my poor children). Zero bedside manner. zero concern with leaving small children to wait long periods of time. Zero concern with making children comfortable. Sure you can have a few toys in a bin and call yourself a pediatric dentist but in this competitive medical industry I would expect you to at least say hello to my child and ask what their name is or something. I've tried to go here twice I will never go here again. Ask for recommendations on social media if you were looking for a dentist- this place will definitely not come up as a recommended location from anyone. read more

This review is for Dr. Gonzalez, who practices family dentistry at Green Apple. He has an excellent bedside manner and explained my treatment plan in great detail. I was also impressed with how patient he was explaining things to the new dental hygienist, who was also eager to learn as much as she could--a sign of a good practice! My procedures were painless and went smoothly. I would recommend this practice to anyone looking for a family dentist! read more

Green Apple Pediatric Dentistry - Dr. Evy is only 1 of 2 doctors in town willing & able to perform frenulectomies on newborns. - Pediatric Dentists Near Me - Austin, Texas

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I cannot say enough good things about Dr. Evy. When my son got hit in the face by another kid's head during soccer, it was NOT pretty. He fractured 4 teeth and slightly uprooted four others! Dr. Evy was SO calm, knowledgeable, and helpful. She even looked through her resources to make sure she was doing ABSOLUTELY EVERYTHING to save the teeth. She spent a lot of time with us, created a stint for the teeth, and much more. I was in awe of her. I think she's just great. read more

Our son was four days old when our lactation consultant referred us for a tongue/lip tie revision. I called Green Apple and was told they did not have available appointments for two days. When I asked to please be put on a waiting list, should someone cancel their appointment sooner than two days out, the receptionist suddenly realized(?) that they were free all that afternoon and I could come in that day if I'd like and could even have my pick of appointment times. I was immediately unnerved to know that had I not pressed the importance of getting an appointment ASAP, they would have just put me off for two days. I discussed insurance questions over the phone with her prior to coming in for our appointment. When we arrived, we were brought to a room by an assistant (hygienist?). She had my intake paperwork in front of her and kept incorrectly reading it back to us. I'm not sure why they even had us fill out the diagnostic forms if we were going to just have to verbally repeat it all back to an incompetent assistant who couldn't enter it into the computer correctly for the life of her. When Dr. Guerrero arrived, she was fantastic and very professional. She had her assistant record via an iPad while she pinpointed the frenulum ties in our baby's mouth. Of course, with the pulling on his lip and tongue, our baby started screaming. After about two minutes it was over, and we were comforting our baby, only to have the assistant announce that, oops, she'd forgotten to press record! She said this as though it was a hilarious mistake we'd all be amused by. Even Dr. Guerrero was a little irritated to have to redo the stressful video recording of the ties on a days-old baby when it should have just been done correctly the first time. The actual procedure was done quickly and when we went to checkout, were told that they actually wouldn't file with insurance for us - contrary to everything I was told on the phone. I was extremely frustrated to find out that the $575 was due immediately when I had been previously told otherwise. I had asked Dr. Guerrero if we could please take home instructions on how to properly exercise the wounds as she'd shown us (I was so sleep deprived I was afraid I'd forget all she'd told us!) and when I asked the front desk girl for these printouts, she had no clue what I was talking about and said there was no such information for me to take home. When we called to set up our follow up as requested by Dr. G, the receptionist informed us that we could only have a 2 or 3pm appointment time, regardless of the day of the week or (non)immediacy of the appointment. When I let her know it was too difficult for my husband to get off work at that time, she told me there was nothing she could do and she couldn't schedule me for an earlier or later time because those was the only times they did these appointments. I definitely did not get the vibe that this office cared much about actually seeing my son for his follow up; regardless of how lenient I was on days/times (any day of the week! Any week! Any time before noon was fine! Anytime after 3:30pm was fine! There was just a tiny window of the day that was too hard for us to make do), she refused to schedule me outside of the 2pm or 3pm appointment time. We loved Dr. Guerrero and had a great experience with her, but absolutely believe that her staff could use more training in customer service and efficiency. When you're dealing with littles (sometimes just days old) giving proper information the first time, and doing a job correctly the first time, goes a long way in keeping patients happy. read more

Unfortunately, I've had a poor experience with Green Apple. While the dentists and staff are kind and skilled, they misled my family and I when it came time to pay. My newborn son was not showing up on the dental coverage yet, but they assured me that I would be reimbursed for the tongue tie as if I was. However, they charged me out-of-pocket costs, which is much more than the negotiated rate with most insurance companies. Instead of paying $90, I had to pay $450 with no remorse or course correction from Green Apple. My older son had to get his tongue tie fixed as well and we had a better experience with just having it cut versus the laser. It is not worth the drive out. read more

The entire staff was great! We were the last patients and were still encouraged to take our time to nurse and comfort our baby. Dr. Evy is considered one of the best pediatric dentists in Texas and I can see why. Getting my daughter's lip and tongue ties fixed went so much better than I thought it would. I highly recommend this office! read more

Dr. Guerrero performed our son's lip/tongue tie revision at 6 days old, and it was a quick, successful procedure. She was very professional, kind, and put my mind at ease by explaining exactly what was going to happen. It is now a year later and we just took out son in for his first-year dental cleaning and it went really well. She and her staff are very knowledgeable, friendly, and professional, and I'm looking forward to doing future dental visits with them! read more

It's great... the team seems really nice. The place is really clean and comfortable. I got both my daughters in at the same time very convenient. read more

Dr. Evy is amazing. She was kind and very attentive. She made sure everything was taken care of and that we had no concerns before leaving! I definitely recommend her above anyone else! read more

Cannot say enough good things about this office. All the staff is wonderful and they make sure the experience is as easy and pleasant as possible. Highly recommend. read more

Excellent full recommend it. Great job on my baby's tongue tie. Love the team and the best is that they are bilingual.

This is the worst customer service I have experienced anywhere. On the front end it's great, friendly people and what seems like a great process. If you have a problem though, they do nothing to have it resolved and will fight with you to get any help. It started when they billed for services that weren't offered, and continued when they couldn't get the billing lined up right between a Care Credit account. Avoid this place like the plague. read more

Great staff and warm atmosphere. My husband, 4 YO and I all came for a cleaning and everyone at Green Apple was kind, knowledgeable and very patient with our family. Great experience! read more

Love the natural treatment option. I choose no fluoride as I feel less sensitive with Xylitol than fluoride. They also helped our son eat better. read more

We took our 7 day old baby to see Dr. Evy after our lactation consultant suspected a tongue tie which was causing issues breastfeeding. Dr. Evy found an additional lip tie and did the laser frenectomy of both ties the same day as our initial consult which was really wonderful as we were driving in from out of town! Her staff was incredibly friendly and kind and made sure everyone made it through the tears. They have a little cove that allows moms to breastfeed after. They made sure we didn't feel rushed to leave allowing plenty of time to breastfeed after the procedure. Our pediatrician was really impressed with the laser sites as Dr. Evy completely removes the ties rather than just cutting them liken many ENTs. I would highly recommend her and this practice! read more

Really great staff. Our son had a lip and tongue tie revision here and it was quick but done with expert precision. They were very knowledgeable with aftercare and encouraged the breastfeedimg immediately after to soothe which I really appreciated. Highly recommend this place. read more

This dentist is the natural provider I have been searching for!! She listened to every concern with respect and the obvious desire to care for my child WITH me, not just telling me what to do. Dr. Evy is very eager to share her knowledge, which helps me make better choices for my child's health. The entire staff was so kind and comforting to my child. This was a bit of an urgent exam and procedure, and my little girl was very nervous. Both Dr. Evy, and her nurse handled my daughters anxiety with genuine care. This office is our new forever dentist! read more

We love Dr. Evey and her staff. They're great with my kids which is saying a lot because my special needs son is not an easy patient. The staff is fantastic and Dr. Evey listens to my concerns and takes me seriously. Can't say enough good about this place. read more

Drove an hour and a half to have my son evaluated for his tongue and lip tie. They were very good about getting us in quickly and accomodating our schedule. There was minimal wait and Dr. Evy was very attentive to us. She asked us what questions we had and took as much time as needed to answer them. She was also very informative when it came to post-op care and stretches needed after the revision. As for the procedure it was very short and quick. My son was brought back to me immediately and I was able to nurse him right away. I would highly recommend Dr. Evy for any dental concerns and also tongue and lip tie laser revisions. read more

It has been about three weeks since my son (3mo) had his lip and posterior tongue tie revised by Dr. Guerrero. I was so nervous about it, but after seeing her for the consult and doing my own research, we knew that we should go forward with the revision. Needless to say, it was nowhere near as bad as I had expected! He was only in the room for about 7 minutes and I was able to nurse him immediately following the procedure. Dr. Guerrero showed us how to care for the wound so that it heals properly, and encouraged us to call if we had any questions. She also recommended a homeopathic tincture that we found very helpful for baby: High Road Homeopathy -- Tongue Tie Combo And a big thank-you to Blanca at the front desk -- Along the way, we had some problems with our insurance and she helped us file an appeal. For several weeks, she checked the status regularly, and we really felt that she went above and beyond for us. We love Green Apple! read more

My son had his tongue tied procedure done couple months ago and they made the process so smoothly. They did an amazing job and made me feel so comfortable as well. Being a first time mommy I was terrified. Coming back for my sons 2 1/2 year check up was a breeze. They made my son feel so excited and talked him through the entire process and let him be a big helper. I loved it so much. read more

Had a great experience with Green Apple Dentistry. Dr Eve is so kind and patient and really put my fears at ease regarding my child's laser frenectomy. I would highly recommend! read more

Finally a dentist that I like. Hard to say considering the noises and tools and such but this office staff is nice and dr Gonzalez is straight forward, polite, professional and seems confident and skilled. The prices seem fair and never had to wait more than 5 mins or so after my scheduled time. read more

We love going to Green Apple Pediatrics Dentistry. My daughter's teeth are in great hands!!!

We've had 2 great visits at Green Apple! The dentist and dental assistants are very kind, and they listen. Today we had a dental emergency and they agreed to see my child at the end of the day. What could have been a scary situation for a 5 year old was quickly and easily remedied, and my son felt calm and cared for. I feel very fortunate they are so close. read more

Dr Guerrero and her magical lasers cured my kid's colic. I basically owe this woman my sanity. read more

Everyone is wonderful. Dr. Evy is very professional and amazing. We felt at ease with all the personnel. I think we found our forever dentist. read more

The staff is very friendly and the Dr. is very knowledgeable in the area of tongue tie. They do laser rather than clip and is supposed to be less painful and more efficient as far as healing goes. read more