I had the same issue as Ester H, I prepaid for the entire year of treatment, and they would forget to do the treatments even after I called. I suggest you do the month-to-month payments, so they provide the service in a timely manner.
Also, my lawn looks worse after using them for a year than just doing it myself last year, a lot more weeds and crab grass and lawn was less green. They are also slow to respond to emails and voicemails. read more