If I could give no stars I would. First of all, my therapists were great. The situation that occurred after therapy though, BEWARE!
I had a hip surgery in 2020 for which I required physical therapy. I received physical therapy for approximately 3 months. I was told during that time that I HAD to do a minimum of 3 months of physical therapy for my recovery by my physical therapist and that I would not be released from his care until doing so. Nearly 18 months later, with absolutely NO COMMUNICATION from Greater Therapy Centers, I received a defaulted bill in the mail for $5600. Apparently, my insurance stopped covering my physical therapy halfway through my treatment more than a year ago. I still paid a co-pay at every visit and Greater Therapy Centers never communicated with me in any way before I received the bill in the mail, which was a shock.
The day I received the bill, I called Greater Therapy Centers of Bedford and spoke to the office manager, Stephanie. I requested a letter from my physical therapist stating that my treatment was medically necessary in order to file an appeal with my insurance company for the denied claim. I received no explanation for why they had not communicated with me about the denied insurance benefits from more than a year ago. Almost a month went by after speaking with her. During that time, I called Stephanie several days a week with only a "we are working on it" response. I informed her that time was of the essence, as the bill was due and I needed to file a claim appeal. After no help with the letter, I showed up at the Greater Therapy Centers of Bedford office in person in order to get this letter nearly 6 weeks later. I was informed that the letter had gone to HR for "processing and auditing" and that they would be in touch. I demanded contact information for someone higher up that could process the letter or at least give me a status update, as I was running out of time. I was given contact information for someone named Terrance Nicholas that was 'supposedly' the manager of Greater Therapy Centers of Bedford. I called and left voicemail messages for Mr. Nicholas twice daily begging for him to please call me back regarding my physical therapists letter. This went on for nearly 2 weeks, with no response and no further communication from Greater Therapy Centers of Bedford regarding my letter. When I called HR for Texas Harris Southlake (their HR processing company), I was told they have never received such a letter and it would not have to go through HR. Texas Harris Southlake had never received anything from Greater Therapy Centers of Bedford or communication of any sort of a physical therapist letter.
Long story short, I NEVER GOT ANY RESPONSE from anyone at Greater Therapy Centers of Bedford. I was forced to file my appeal claim without a letter of medical necessity from my physical therapist because time ran out and, surprise surprise, it was denied. I now owe Greater Therapy Centers of Bedford $5600 for physical therapy that was claimed to be "not medically necessary", even though my physical therapist at the time told me that it was the protocol that I had to be cleared after 3 months. Don't trust this clinic to be communicating with your insurance company at all or to communicate if you have an outstanding balance. I wouldn't trust that they are even checking if any of the services are covered. I received their bill in the mail more than 1 year after my insurance denied their claim. If you don't want to have an unexpected surprise several thousand dollar bill in the mail, I suggest you go somewhere else. read more
