Therapists are good although it's hit and miss sometimes…read more Waiting room is PACKED TO CAPACITY!!! absolutely NO safety precautions... no distancing .... Just be aware... perfect place to catch covid

WOW WOW WOW came here because the therapist at the previous…read morerehab center I went to didn't seem invested in my rehab. Stratton evaluation was amazingly thorough and gave me confidence in their therapist's abilities and caring to get me back on track. I am fortunate to have switched to Stratton and not settled for someone who didn't seem interested in my progress.

Top notch Caregivers and business! Their caregivers were very prompt and professional. If a…read morecaregiver can't make it due to sickness, they always have a quick replacement.

I went through 2 different agencies before finding Baylor Home Health. Everyone was friendly, their…read morerates were affordable, and the caregiver they sent my dad was really nice and very professional.

This place should be shut down and if you love someone, do not send them here. My mother was…read moretransferred here after having surgery on her leg. The depressing, dirty, dim lit entrance resembles a scene from American Horror Story and the poor service matches that. The first night my mother was there we called the nurse to help change her bed pan. An hour later no one had arrived and my mother was crying from the pain so I had to remove the overfilled pan while some of her urine splashed on me. When the nurse finally arrived I told her we didn't need her anymore since I did it myself and she rolled her eyes with a deep "UGH" and left the room. The attitude from the staff is astonishing. It's hard enough to have a loved one suffering while you worry about their well being but dealing with unprofessional health care workers who clearly hate their jobs and are constantly annoyed when you ask for help only adds to your stress. The food was also horrendous. When I showed them the pictures of the inedible food they served, they asked ME what it was. The dietician told me that the food was "standard" and when I asked her if she would eat it, she wouldn't respond. When I finally found a wonderful facility for my mother, Sonterra lied about submitting her paperwork which delayed the process. These people are liars who only care about insurance money and would rather drug their patients to stay in bed all day so they don't have to work than actually treat or care for their patients. I've told my mother's doctors to never recommend this facility to anyone and have also been alerting my friends and family in San Antonio to avoid this place at all costs.

Sonterra Health Center (SHC) shows a genuine interest in our loved one. They care about the family…read moreunit and make every effort to connect with the families to ensure our loved one's needs are met as quickly as possible for their long term health needs. The staff attends to matters that concern their patients and work tirelessly to assist their patients in bettering situations as they arise. For this we are greatly appreciative. Quality of care starts from the top down from professional administration to the outstanding nursing staff to physical/occupational therapies, cleaning, maintenance and reception. Each skill attends to the patients with respect and dignity as if they were their relatives (the kind you love). All levels of the SHC have touched us personally with their abilities and they go the extra mile to make my brother's experience a positive one. As I said, the office experience we've had started with administration, VA in house support, reception and each category work well together to make the entire process as smooth as possible. Each of the skills work in tandem with their counterparts, the patients and families to make SHC a welcome and pleasing experience for our loved ones. If I am to be honest, there is one area that needs improvement and that is the food system. A primary thought is that of the nutritional requirements of the patients like my brother being a diabetic. I see very little initiative in maintaining a consistent diabetic diet per CDC guidelines. Additionally, I'm a high proponent of management awareness of what the "customers" i.e., patients are eating to see if quality changes should be made in an effort to make life better on a daily basis. As stated earlier, I/we consider all the major branches of staff at SHC are exceptional and the food part could do better to make SHC an all around exceptional center for its patients. Kudos to the following staff members in no particular order: Josh (Admin), Kendra, Candace, Tony Bass, Val, Maria, Angie, Mica, Gloria, Christina, Jennifer, Pearl, Jackie, Juan, Kimberly, Miriam, Cole, Michael, Matthew, Jonathan, Kiaria (Reception), LaRanda, Stephanie, Casey, Maria, Wanda, Alex, Josh (Maintenance), Charles and Steven Keep up the good work SHC, we appreciate you!

One thing that really stood out to me is that it does not have that typical "nursing home" smell,…read moreif that makes sense. Everything feels fresh, well-maintained, and welcoming. I work in a field that deals with different accreditations, so quality standards matter a lot to me. This facility is Medicaid and Medicare accredited, which means they're meeting higher standards of care. When I was researching rehab options for my dad in San Antonio, this was hands-down the best choice for physical therapy and overall care. Even during the research phase, the admissions staff was incredibly kind and took the time to walk me through everything and give me a clear overview of the facility. Once my dad was transported here, the care has been exceptional ever since. I highly recommend this place to anyone looking for quality rehab care, professionalism, and genuine compassion.

Quality of care is ok for someone that can move around and advocate for themselves…read more Their patient response time is not very good. If you have a patient that requires assistance to get to the bathroom. No fault of the staff. They just seem to be understaffed. Some of the staff is nice. Others just seem too busy to go the extra mile for their patients.

These people are the worst! They don't check medical records, know what is happening with the…read morepatient, and push care services the patient does not need. I had three people from HNTS call and explained each time that my brother was on hospice for a fatal degenerative disease. I asked them to talk to his care team, provided contact information for the care team and told them based on the fatal diagnosis, that therapy was pointless and unnecessary. But since they could get paid by insurance, they continued to try to do walking therapy on an individual whose motor cortex is degenerated to the point where their therapy was dangerous. I invoked my Medical Power of Attorney and asked them not to contact my brother again. My brother and I are very fortunate to have an extremely good medical care team and are not reliant on HNTS.

My mom had an amazing experience with this company…read more In April 2017, this was the company that took over for Baptist Downtown Hospital for Mom's skilled nursing and physical therapy for about two months. RN Courtney visited Mom on a regular basis and made sure that Mom's vitals were okay. Courtney was relentlessly patient at reminding mom about how she should get up from bed as Mom has orthostatic hypotension. We will never forget your amazing service Courtney! Alma did the first phase of Mom's physical therapy. Yet another exceptional person Alma is. She took care of Mom like her own. Sadly we could not get Alma's availability back for Mom's 2nd therapy phase. Nonetheless, Jim was equally amazing. Jim concluded the therapy sessions by giving me an exercise program for Mom. I have since taken over Mom's PT 3 times a week. Thank you Alma and Jim, for everything! And thank you to Luis (RN), the coordinator who made sure that all processes ran smoothly. I highly recommend this company to anyone in need of home health services.

My husband is a patient here, and every single time we come is awesome. And we come very often!…read moreLiterally every person who works in this building is so friendly. Doctors, nurses, med tech, pharmacists, you name it! Everyone is happy to be here, smiling, making sure you are comfortable and taken care of. We've seen Dr. Bahadorani as the primary doctor because my husband has diabetic retinopathy. We've seen Dr. Chu also for suspected glaucoma (I think lol), but he didn't have it, thank goodness. And it is always clean in there! Dr. Bahadorani is so nice, and they listen! If you or anyone you know is diabetic, I highly recommend coming here. Front desk staff is happy to see you, outtake is happy to see you. It's just nice to go somewhere and feel welcomed in 2024. Thank you, guys, for taking such great care of my husband, Isai

My Mom passed away eventually on March 14th, 2022 not because of natural causes but because of Dr…read more Ishan Adhikari's ignorance, carelessness, and negligence. she went in for a neurological test. I failed to review any doctor at the time because it never crossed my mind to do so but now i wish i did. my mom was able to drive, walk, and handle almost everything on her own but still would need help. I had no reason to doubt him the first time we saw him so i let him take my mom her test and trusted him with her life while i was working on my laptop. i didnt realize that he had a history of incompetence. she was misdiagnosed with ALS by another doctor and he fried her muscles with his neurological wires by shocker her too long and too hard. her muscles didnt shut down immediately but over time. before she was shocked to death she was able to drive, had her own cane, her own walker, and her own wheelchair as well as assistance from myself. after she was shocked to death she was bed and wheelchair ridden and since she wasnt able to move as much as she needed she started developing severe scarring and bed sores. i tried as much as i could to help her with store bought medical supplies because we couldnt afford the medical bill and the store bought supplies was working but the bed she was sleeping on had bed springs that tore up her back and behind so she needed a new mattress. the family got her another one but the same problem kept occurring so she needed a memory foam mattress. it cost $800. we couldnt afford to buy the mattress. she would go to the bathroom on herself and wouldnt wait for me to bring her to the bathroom and would go on her wounds. her back and behind was in horrible condition because we couldnt afford anything including being able to pay for her funeral without help and the family didnt want to help pay for whatever reasons. she eventually died a slow horrible death in the worst way possible including going to bathroom on herself and it is all because of Dr. Adhikari who himself would eventually get fired or quit his job because of problems he created with other people. after she died i hugged her one last time and she vomited jet black vomit and her fingers started turning people. she died in her sleep with her eyes halfway open and her mouth open around 3 or 4 in the morning because she couldnt take the amount of damage she had sustained from the bed anymore. Rest in Peace Mom. I love you forever. im sorry for everything you had to go through because of him.

I really like Dr. Jessica Blower; she listens and helps me, but I can't get in to see her. I called…read moretoday, February 13, and the earliest appointment is April 5. That means I have to plan in advance to be sick. It is absolutely ridiculous that a patient cannot see his/her primary care physician when sick. I will be finding another doctor outside of the UT Health System.

The best medical school to attend in San Antonio. I highly recommend this place. Located in the…read moremedical center there are apts/housing to move into if you are in the medical field.