Terrible experience. We had them out right at the very beginning of the season (knowing that…read moregetting on a contractor's schedule in the Spring is important and can be a process) to give us an estimate. After a small number of quick email exchanges, we arrived at general terms. Then the fun began.
We then waited weeks to get an updated estimate in writing. Sean would often take a week to respond to simple email requests. He promised information was coming. Never did. After almost a month, my wife emailed (she called first, but their voicemail was full...seriously?) and was responded to by Jesse, indicating that Sean had experienced a personal difficulty (totally understand...things happen), but that he would forward things the following day. The next day (which at this point made it a month of back and forth) Jesse emailed me to let me know that, due to his personal situation, Sean's crew was sidelined and Jesse's crew was already booked out for months and would be unable to do our job...at all...and they were "passing". All this after being apologized to literally 48 hours earlier and told by Jesse that he would get our updated estimate so we could move forward. Wow.
People wonder why contractors have bad names in general. I had been ridiculously patient. I even would have understood if I had been told that, due to a personal issue, our job had to be pushed back a few weeks. However, to be intentionally strung along with multiple assurances over and over, only to then be dropped and left high and dry? Absolutely horrible. Jesse also apparently trolled my wife online (creepy and weird), found out she also has her own business, and made a veiled threat in an email that he hoped that she never experienced a personal challenge similar to Sean, became short staffed, and had people write negative reviews about her business. Again...wow. Stay away. Far away.