I gave it two stars because their customer service has always been wonderful. Now onto my issues…read more I started banking here as an adult since when I lived here as a teen, it was the bank I used. The one thing that absolutely enrages me, is that there is always some loophole as to why these banks can charge you $33-$99 in overdraft fees EVEN THOUGH the reason the account was overdrawn was due to the current balance displaying the incorrect/ not updated amount. Transactions on their debit card will pend for days. Any kind of membership, subscription, or payment plan will come off the card even if you don't have the funds. I've been put almost -$200 by this bank when bills came out, I had the money but they didn't approve the transactions within 48 hours and I spent my current balance on food to then be notified that money was supposed to go to pending transactions. My other debit card does not do this. It updates on the same day and my current balance always takes into account the pending transactions. First National DOES NOT.

An absolutely awful Bank with awful customer service. They're basically the worst American bank…read moreI've ever encountered they make Bank of America look like shining stars and that is hard to do. Steer clear of this financial institution at all costs expect a nonstop, runaround and awful foreign customer service. that is unless you like talking to Call centers in Third World countries.

I have banked here for several years, and it has been a great experience!…read more I don't live close to Bellevue, so I don't come in very often. Every time I do, there is a short line that moves quickly. The customer service is always great, they are always able to fulfill every request! I often call in advance, to make sure I can get what I need, and it is easy to get a hold of a representative over the phone as well. The inside of this location is nice and quiet, and professional. There are bathrooms, which are kept clean. Overall, I've had a great experience banking here, and have you even found the best rate for my mortgage a few years ago! Highly recommend banking with NFCU.

Thank you "Heidi" you were so nice, friendly, approachable..yet professional! I was so impressed by…read moreyour thorough presentation on my nephew's account ..he left there feeling confident and thankful for your patience..you explained all his benefits and process in a very understandable way..the credit union was very inviting and relaxing ..the quality of the service was a 10! Thank you so much!

First Nebraska Credit Union is the best credit union that I've ever had the opportunity of…read morepartnering on any of my lending needs. Their loan and financing departments are top notch not only in services but in rates, process, and PEOPLE(you're not going to find anyone better than this crew). I have been a part of/doing business with First Nebraska Credit Union for almost 5 years and I am simply thankful for this type of consumer/borrower and lender/financial coordination and management. Thank you for going above and beyond

Kim graves was fantastic (bank manager )exceeded expectations . I have lived all over the US and…read morethis was by far my best banking experience

I don't currently bank with First National Bank of Omaha but if I were looking to switch, I would…read moredefinitely consider FNBO. I recently had to take care of some family business with my siblings and mother. FNBO was very easy to work with, especially personal banker Jessica T. This location is very nice, convenient and had ample parking.

An absolutely awful Bank with awful customer service. They're basically the worst American bank…read moreI've ever encountered they make Bank of America look like shining stars and that is hard to do. Steer clear of this financial institution at all costs expect a nonstop, runaround and awful foreign customer service. that is unless you like talking to Call centers in Third World countries.

Switched from Great Western when they were bought out and First Interstate Bank started charging…read moreall kinds of fees. I had been with Great Western for over 2 decades. It was difficult to leave them but times change, business changes and relationships change. I wish that I made this change a longtime ago. Dundee Bank is small, personable, trustworthy and they have gained all of my business. When I took all of my deposits out of Great Western, they didn't bat an eye, never bothered to ask why I was leaving them after so many years. That in of itself told me that I made the right decision.

We love our bank! The tellers are helpful and friendly, and they really care about their customers…read more We're happy to bank here! I love that it's a local bank, that they have dog treats in the drive through, helpful customer service to name just a few things. And the First Fridays they have! Getting to try local companies and get free treats, what could be better?! The only things we wish would be better are some of the online banking aspects. It would be nice to have instant deposit capabilities, between bank transfer amounts aren't visible right away, and locations further west than 72nd street.

Yes! Finally, a Chase bank in Omaha! Shocking that this is the first Chase bank in Omaha. One would…read morethink a huge bank conglomerate like JP Morgan Chase would have branches all over the United States. Discovered two years ago that wasn't true and there wasn't a single Chase bank in the entire state of Nebraska. WTH! Last year, they opened a branch in Lincoln. Omaha lacked a Chase until now. I was in the area to grab lunch at the Inner Rail Food Hall and saw the newly opened Chase branch. It opened two months ago so everything is still shiny and new. No inside photos because when I walked in I was the only customer and led directly to the teller window so I couldn't discretely take photos. There's an ATM to the right upon entry. This area is large and spacious so you can easily social distance while waiting your turn to withdraw money. You have to go through another set of doors to get into the bank. It's a decent sized location. Teller windows are enclosed behind plexiglass. There are separate rooms to handle other matters, assuming CPC (Chase Private Client), loans, investments, etc. A few chairs in the middle of the branch aka lobby. Employees are super friendly and helpful. Plenty of free parking in the area both in front, on the side, across the street from the bank, and in the parking garage a short walk away.

I was dealing with a fraud situation with my Chase credit card. After five phone calls, I believe I…read morehave it resolved, although it would not surprise me if it wasn't. Chase seems to do everything it can to avoid letting customers talk to actual people. I tried several times to get through to a person at this branch but was completely blocked. The final voice said they were sorry but everyone was helping someone and call back later or call this 800 number which was said too fast to memorize. I had a simple question that someone at the branch could have answered. Instead I got the recorded voice runaround. Now I will have to drive there to get a person to answer my question. Bad customer service, Chase .

The Wells Fargo banks in Omaha are incredibly helpful. Careful, but overall a very good bank…read more Audra

We opened a new account at this branch today. I had checked interest rates before going into the…read morebank and had an idea of what we needed. We walked in and were immediately greeted by Scott, a Relationship Banker, who presented several options to us. One of those options was more advantageous than the CD that I had anticipated opening. Scott was very helpful and efficient as he set up the new account and upgraded our existing checking account. Alli, the teller who took the deposit check, was also friendly and efficient. The lobby was clean. All told, it was a very pleasant experience

Great service! Lobby…read morehours have been reduced a bit so check before you go if you need to use personalized service. This location, in addition to offering foreign currency with advance notice, provides a notary

They don't know what they are doing with money order tried to refunded guess what 24th st…read morewellsfargo know what they doing and refund me money back damn this place need a better trained about money orders! I refuse to deal with business with them ever again!

Been an access bank member for over the last decade. I…read moreenjoyed their personal experience dealing with a smaller bank. With that being said I have always had issues with getting random and a lot of the moments at the most inconvenient times purchases get DENIED? For no reason! I have voiced my opinion with no real avail, and the app is absolutely terrible. Fantastic people terrible infrastructure. I have slowly weening myself away from access and found to be better banks out there. Just my opinion

We've been with another bank in Omaha for more that 20 years and saw it go from being locally owned…read moreto French-owned to becoming socially/PC active to now not even counting my change anymore. I don't want any of that from my bank, so my wife did some searching and found Access Bank. We were asked to make an appointment to open our account - that kind of puzzled me but I now know that's part of the bank's personal attention. Jordan explained that ensured we would have a relaxed opportunity to get to learn about each other without interruption. I was expecting to spend about ten minutes to open an account - it was closer to an hour but we were in NO rush to leave! It was just an amazing introduction to a local bank and personal attention neither of us have seen in a long, long time. Beautiful offices and a very welcoming lobby with refreshments while there. We started an account just to have someplace in Omaha to turn in our change, but I expect we're going to be shifting more and more of our banking needs to Access. Already recommending it to family to come here!

I've been coming to this FNB branch since it opened sometime back in the '90s. And I have to say,…read moreaside from the the occasional long teller lines, I've always had a pleasant experience here. If you have a meeting with one of the bankers, you can sip on some complimentary coffee while you wait. I suppose that's pretty typical of all banks though, ha. I used to come here a couple times a month back in the days before direct deposits and mobile banking. Heck the latter is the reason I wound up here the other day -- their app was having problems scanning a couple checks I was trying to deposit on my new phone. Still, it's always nice to get back to the old bank now and again. These branches employ a lot of people, so it's worth patronizing them!

An absolutely awful Bank with awful customer service. They're basically the worst American bank…read moreI've ever encountered they make Bank of America look like shining stars and that is hard to do. Steer clear of this financial institution at all costs expect a nonstop, runaround and awful foreign customer service. that is unless you like talking to Call centers in Third World countries.