I gave it two stars because their customer service has always been wonderful. Now onto my issues…read more I started banking here as an adult since when I lived here as a teen, it was the bank I used. The one thing that absolutely enrages me, is that there is always some loophole as to why these banks can charge you $33-$99 in overdraft fees EVEN THOUGH the reason the account was overdrawn was due to the current balance displaying the incorrect/ not updated amount. Transactions on their debit card will pend for days. Any kind of membership, subscription, or payment plan will come off the card even if you don't have the funds. I've been put almost -$200 by this bank when bills came out, I had the money but they didn't approve the transactions within 48 hours and I spent my current balance on food to then be notified that money was supposed to go to pending transactions. My other debit card does not do this. It updates on the same day and my current balance always takes into account the pending transactions. First National DOES NOT.

I took out a heloc loan and the title company sent FNBO a check to pay off my credit card. After…read moreclose to a month, I called customer service and they told me they did not have the check. The title company canceled payment and overnighted a new check. FNBO then attempted to cash the first check (the one they claim they "didn't have".) and it came back NSF. I tracked the second check and it was received May 22nd. It is now June 23rd and the payment has still not been applied. I called customer service and they said they do not have the check. I assured them they do, as I tracked the check and explained the first situation. The first check was received by FNBO April 27th, the second check May 22nd and still not payment has been applied and my account continues to gain interest. It is unethical. Customer service says they will follow up and then no phone call. They say they cannot call the accounting department only email and weeks go by without answers. Fnbo is apparently still using pigeon mail processes in 2026. The incompetence is truly scary. I've been trying to pay since April and it's almost July. No answers. No help. Beyond frustrated.

I have banked here for several years, and it has been a great experience!…read more I don't live close to Bellevue, so I don't come in very often. Every time I do, there is a short line that moves quickly. The customer service is always great, they are always able to fulfill every request! I often call in advance, to make sure I can get what I need, and it is easy to get a hold of a representative over the phone as well. The inside of this location is nice and quiet, and professional. There are bathrooms, which are kept clean. Overall, I've had a great experience banking here, and have you even found the best rate for my mortgage a few years ago! Highly recommend banking with NFCU.

Thank you "Heidi" you were so nice, friendly, approachable..yet professional! I was so impressed by…read moreyour thorough presentation on my nephew's account ..he left there feeling confident and thankful for your patience..you explained all his benefits and process in a very understandable way..the credit union was very inviting and relaxing ..the quality of the service was a 10! Thank you so much!

Kim graves was fantastic (bank manager )exceeded expectations . I have lived all over the US and…read morethis was by far my best banking experience

First Nebraska Credit Union is the best credit union that I've ever had the opportunity of…read morepartnering on any of my lending needs. Their loan and financing departments are top notch not only in services but in rates, process, and PEOPLE(you're not going to find anyone better than this crew). I have been a part of/doing business with First Nebraska Credit Union for almost 5 years and I am simply thankful for this type of consumer/borrower and lender/financial coordination and management. Thank you for going above and beyond

The worst treatment and response I have ever had from a Bank. Just Terrible…read more Unfortunately, they are the Bank used by Amtrak for travel rewards. I won't use this card again.

I don't currently bank with First National Bank of Omaha but if I were looking to switch, I would…read moredefinitely consider FNBO. I recently had to take care of some family business with my siblings and mother. FNBO was very easy to work with, especially personal banker Jessica T. This location is very nice, convenient and had ample parking.

I was dealing with a fraud situation with my Chase credit card. After five phone calls, I believe I…read morehave it resolved, although it would not surprise me if it wasn't. Chase seems to do everything it can to avoid letting customers talk to actual people. I tried several times to get through to a person at this branch but was completely blocked. The final voice said they were sorry but everyone was helping someone and call back later or call this 800 number which was said too fast to memorize. I had a simple question that someone at the branch could have answered. Instead I got the recorded voice runaround. Now I will have to drive there to get a person to answer my question. Bad customer service, Chase .

They have limited ATM access! Short hours they say because of crime then have more police presence…read moreor security! Tired of suffering for criminals!

We opened a new account at this branch today. I had checked interest rates before going into the…read morebank and had an idea of what we needed. We walked in and were immediately greeted by Scott, a Relationship Banker, who presented several options to us. One of those options was more advantageous than the CD that I had anticipated opening. Scott was very helpful and efficient as he set up the new account and upgraded our existing checking account. Alli, the teller who took the deposit check, was also friendly and efficient. The lobby was clean. All told, it was a very pleasant experience

There was a fraudulent charge on my debit card. Instead of simply reversing the charge, Wells Fargo…read morecancelled my debit card. Now, five days later, I have no access to my account. No rent, groceries or gas can be paid. Gee, thanks, Wells Fargo, for that stellar service! I'll be closing my account Monday.

Great service! Lobby…read morehours have been reduced a bit so check before you go if you need to use personalized service. This location, in addition to offering foreign currency with advance notice, provides a notary

I came here in the noon and the banker told me that wait was over 1 hour so I told him to get an…read moreappointment at 4: 30 pm and he said yes when I came later at 4 pm he had already left. Didn't he promised a 4:30 appointment. It was very bad experience and wait here always sucks. It looked looks big office but services are below average.

Been an access bank member for over the last decade. I…read moreenjoyed their personal experience dealing with a smaller bank. With that being said I have always had issues with getting random and a lot of the moments at the most inconvenient times purchases get DENIED? For no reason! I have voiced my opinion with no real avail, and the app is absolutely terrible. Fantastic people terrible infrastructure. I have slowly weening myself away from access and found to be better banks out there. Just my opinion

We've been with another bank in Omaha for more that 20 years and saw it go from being locally owned…read moreto French-owned to becoming socially/PC active to now not even counting my change anymore. I don't want any of that from my bank, so my wife did some searching and found Access Bank. We were asked to make an appointment to open our account - that kind of puzzled me but I now know that's part of the bank's personal attention. Jordan explained that ensured we would have a relaxed opportunity to get to learn about each other without interruption. I was expecting to spend about ten minutes to open an account - it was closer to an hour but we were in NO rush to leave! It was just an amazing introduction to a local bank and personal attention neither of us have seen in a long, long time. Beautiful offices and a very welcoming lobby with refreshments while there. We started an account just to have someplace in Omaha to turn in our change, but I expect we're going to be shifting more and more of our banking needs to Access. Already recommending it to family to come here!

Worst bank ever. Horrible policies…read more Strike one I was signed up for paperless statements, but they kept sending me paper statements, when I inquired about why they said there was some problem with them Emailing me, however my email address is perfectly working fine. So I couldn't stop the paper statements from coming. Strike two - when I didn't use my credit card with them for a few months they lowered my credit limit from $8000-$500 making it completely unusable. I'm glad I just took the sign up bonus and didn't use the card much and have now closed my account with them. Doesn't sound like they know how to do business.

BEWARE OF FIRST NATIONAL BANK OF OMAHA!!!!…read more They will send you promotional checks and other promos with paperwork outlining only a portion of their terms such as THE FACT that they will only honor these promotions for a FRACTION OF YOUR CREDIT LIMIT! They WILL RECALL any promo which is used too close to your credit limit so that they can keep a reserve to charge you interest and fees. They will take no responsibility for any fees charged by your bank or your employees' banks for checks that are returned. In short, these promos are FRAUDULENT, THE BANK IS DISHONEST AND THEY DO NOT CARE WHO IS HARMED BECAUSE OF THEIR DECEPTIVE PROMOTIONS!!!!!!