I want to start this review by saying I started coming to this smoke shop because my dad has been…read morecoming here for a while. My experience has been great so far up until today. I purchased 2 vapes yesterday, 6/21 and one of the ones I bought stopped working after I used it for about 10 or so hits. I figured it's quite common since these things do break from time to time. I came back looking to exchange for a new one, since it stopped working not due to my negligence but faulty equipment. And the brand of device I was trying to exchange has a clear tank on it so you can see how much e liquid is left. Like I said, I used it for about 10 or so hits so it's literally full. The worker told me that since I used it, I can't exchange it because it's my fault it broke. He reiterated the fact that these devices, or this particular brand "doesn't break". He asked me questions like, "did you drop it" or "what did you do". So he let me know he'd give me a discount if I wanted another one. Keep in mind, I've been coming here every week and spending $50-100 every visit for the better part of 6 or so months. My dad comes here every week and spends the same. I figure since I am a customer who comes so frequently and spends close to $200 a month here, they would accommodate a replacement for me. Instead, he smirked in my face as if I were lying to him about the device breaking. This place didn't just lose 1 loyal customer, but multiple due to this instance. I could easily afford another pod/vape, but the customer service was unacceptable. Below you'll find a picture of the device I have for reference, the pod pictured is an old one but just wanted to give reference as to what I'm talking about. Safe to say, we will never be coming back here. Many other places you can choose from.

best place !!! Highly recommend this shop out of all the other ones in the area. Big selectionread more

Best smoke shop come here it's the best! Good service…read more Everything is good Come here

Service and selection and the way they come to you it's something different almost like the old daysread more

I would come here sometimes before but stopped. Was here just a day ago and really appreciated the…read morekindness of the guy who helped me at the counter. 5 stars for amazing customer service and late hours!!!!

I dropped by here because I was in the area, and Doule (I am terribly sorry if I've written this…read moreincorrectly) was extremely amicable and knowledge. I just needed a better quality grinder, and they assisted me and offered a variety of selection. I'm super appreciative of their kindness--super chill. Go here y'all. Great prices, too.

One of the kindest gentlemen will ever help you when visiting this smoke shop. I was visiting from…read moreArizona and he has provided the most courteous and most thoughtful experiences I have seen to date. If you're traveling and need anything, this is 10000% the place to visit. I will definitely return if I'm in the area and I've only recommended this place in all of San Jose. You will not regret it

Best shop in town! Fair prices and excellent customer service. Knew exactly what I needed and great…read morerecommendation on new product. Thank You! :)

This location has been my favorite place to buy lottery tickets. It recently changed ownership, and…read morethe selection of smoking implements has been increased to offer everything from rolling papers, pipes to hookahs. Hopefully the luck I had with scratchers bought from the prior owner continues with the current management.

bought two puffs got back in the car to verify them one was verified the other wasn't, different…read morepackaging. Then, went back to let him know hes selling fake products & he put the counterfeit one back on display to sell again to the next customer.

Cool staff they have a lot of things from eyelashes, contact lenses, to lottery scratchers and…read moreeverything cannabis-related !

If you're super hesitant to try a new piercer, ignore them. The smoothest piercing application…read moreEVER. My husband and I have been getting our jewelry swapped out here since summer and today I have finally been stabbed! Everyone here is incredibly patient and even more helpful with helping you pick out jewelry. You're instantly treated like you've been friends for years. We will never go to another place again. Thanks again!

I was having very tender piercing that I got from another piercer 5 months ago, and it just wouldnt…read moreheal properly. So I decided to visit Bulldog for professional consultation and I'm so glad I did. When I first walked in, the sweet girl behind the counter listened to my concern and wrote down my name so I could see the piercer (Jason)! The wait wasn't long until it was my turn as a walk-in and Jason took a look at my piercing and cleaned it up very thoroughly before changing me to a higher quality stud. Jason is super thorough with his work and he explained to me why I wasn't healing properly due to the bad quality stud that I received from another piercing shop. In the end, I paid $30 for the new stud that's high quality and I thought the price was a good deal!!! I will definitely come back for more piercing:)

I come here frequently to refill the water . They have the option to buy prepaid credit to fill…read morewater and cost is the best. They have the parking lot outside reserve for this shop and make it easy to access and load water. They have the most variety of the Scratches Lottery tickets too. Family own shop locally.

They don't enforce the rules they posted…read more "No mask Don't Enter"? No problem. People walked right in without one. "1 Person at a Time When Refilling Water. Please Wait Outside"? Nope, others walked right in, and staff or owner didn't say a word!

Great prices and the staff is nice it's hidden almost missed it glad I found it thoughread more

The owner of this smoke shop is a cool cat. His prices are better than most of the smoke shops in…read morethe area and he stays open late. What else can you ask for?