Hands down one of the best smoke shops around. The shop is always stocked with everything you could possibly need, and the vibe is always on point. Huge shoutout to Nick, Carlos, and Chris--super knowledgeable, friendly, and always willing to help without rushing you. They really know their products and make every visit easy and enjoyable. If you're looking for a go-to smoke shop with great staff and great selection, this is it. Highly recommend! read more

I stopped by this shop around 11:25 a.m. and it was closed with a sign saying "be back in 15 minutes." After waiting a bit, a female employee came back, took the sign down, and went behind the counter. I walked in and said good morning but didn't get any response. I told her I was looking for disposable vapes and instead of explaining anything, she just tapped on the glass display. I moved a binder so I could see what she was pointing at, and she immediately moved it back and said, in a very condescending tone, something to the effect of, "That's a menu...use it." There was no explanation that the binder was a menu, and the whole interaction felt rude and awkward. Tapping on the counter and expecting customers to just know what you mean isn't good customer service. Use your words...On top of that, the prices are high. Between the attitude and the pricing, I won't be coming back. read more

Short guy with a little thin stache and beanie had a very rude demeanor. I went to ask him about a vape flavor and as i was asking him i accidentally called the store. And i said, "oops sorry for calling just now". He shrugged his shoulders and laughed as if it was odd to call a vape store prior to coming in. I was very confused as to why he laughed at me for accidentally dialing the store. (I had just called to confirm they sell flavored vapes). And then the guy goes you called the store before coming in? And laughed again. I'm not sure if he's autistic but he needs help with how to speak to customers. Something is very off with him... He also argued with every thing i asked and looked at me like I'm weird. (I am working on my home and doing construction, so i might look dirty/rugged). This guy is super condescending and very rude. Wouldn't go back. read more

Absolutely terrible service, a redhead girl with way too many piercings was being extremely rude to my wife and I. She was using foul language and didn't seem to care about anything besides her phone. She would ignore us when we tried to talk to her and then finally used foul language to tell us to stop bothering her. I would NOT recommend coming here if she is working. read more

My usual go-to place to buy E-Cigarettes. I went in today (6/7) as usual with a friend and was greeted by a female employee who I haven't met before. I am usually greeted by a male employee who is always very nice and helpful. At first, she was very welcoming and greeted us warmly. As I was purchasing, she asked for both of our identification. My friend, who was not purchasing anything, was not aware that he had to have his identification on him and even offered to retrieve it from the car! I explained that the product was for me and not my friend, though we understood that it may be a policy which is why he kindly offered to quickly grab his identification from his car. She immediately treated us with no kindness and simply said "I will just not sell to you guys then". I still said thank you, as I appreciated her time with at least helping us, but she ignored us and walked away to the back without another look or word. This was EXTREMELY upsetting and disrespectful as my friend even OFFERED to retrieve his identification from the car even though he was not the one making the purchase! We did not even have the chance to be able to prove ourselves to her. I am greatly upset as I have been recently frequenting this store and made it my current go-to versus other stores in the area. Will sadly not be coming back although their selection and line of products are very wide. A friend of mine has also recently been frequenting this store and has also had a bad experience with this same employee. Hoping that management or the owners will please assist in better training of their employees. read more

The dude that works there in the mornings.Around ten thirty a m has a terrible attitude and horrible customer service skills 9/24 he was very rude as well when I asked about different flavors, they had in. read more

best vape shop in sj. the prices are decent and the selections are amazing. the guy at the front was so nice and knowledgeable, I didn't get his name but I had so many questions - he was so patient and kind about it!! will def come back here again!! read more

Great place, lots to choose from. Friendly Rep!! Very helpful. Very good promos that they have

Would definitely come back. This place have a lot of selection of vape. The customer service here is very nice and I'm a happy customer

The worker that was working today 3/31 at 5PM at the Lundy location was the rudest person I've had to deal with. He should not be working a customer facing job. I was asking simple questions and he was talking to me like I was slow. I would not come here again. read more

When I first started coming here about 6 months ago the service was great and they always had the flavor I wanted for vape juice. But man have things taken a turn for the worst, the past 4 times in a row I've come in they haven't had the vape juice or any of the alternatives of the same brand. Then when I ask when they restock it and they say that day I call and they say there's a delay and they don't know when it will come. I'm so bummed I def understand restock and selling out but to have this happen constantly now is just super frustrating. read more

I've been coming to this place since they had opened this location in Lundy. The service and personnel has always been extremely kind and helpful. But I guess they recently hired someone new who left such a sour experience for me not once but twice now that I felt compelled to write a review. I came in on two separate occasions looking for a prefill and a bottle of juice. While trying to figure out my selection, the employee spoke to me in a rude condescending tone of voice throughout the entire interaction. Honestly the tone conveyed to me that he thought I was "just another dumb customer" Wasn't very helpful at all either as I wanted to know what was currently popular and his response to me was "yeah I dunno man they're all popular." Upon purchase it really felt like he just wanted me out of the store asap. Sad to say I wont be coming to this store anymore because of this experience. To the employee that "helped" me out, I don't know what you're going through but I hope it gets better for you man and that you take care of yourself. read more

My favorite place to get vapes. Service is always helpful and they always have what I need. They give great recommendations if you need help with choosing as they have a very large selection to choose from. Most likely getting my vapes here for now on! read more

We live nearby and this became our go to whenever we need our vapes and the staff are great! Highly recommended!

This is my go to spot mainly because it's close and convenient lol. A little bit pricier than other stores but I feel like it's worth not driving the extra 15 minutes lol. Service here is always pretty good too. read more

Amazing service, everyone super friendly and knowledgeable. They always got everything in stock!

Placed order online and went to one of their listed locations in the South Bay for an in-store pickup. Employee then tells me that the product I had ordered is out of stock and to try another branch location. At this point I'm upset that they wasted my time to even drive there. The website should have not let me make the purchase if they do not have it in-stock! Furthermore, the employee didn't even offer to call around to the other stores to see if they had it. I had to ask him to do so. No resolve, so I asked to be refunded. Also, one of the other employees mentioned to his colleague as he was ending his shift, "Don't let the customers' bully you!" If you are the owner reading this, please get your website in order and to hire adults to run your stores, not children! read more

I've been shopping here for a couple years and I'm very pleased with the entire experience. They are always very professional they always have my tobacco and tubes and they give good deals on accessories. But don't tell the owner! read more

Came here looking for cbd disposable pens but I don't think they had any or I was just pointed to the wrong product which were drip disposable ecigs but nonetheless I picked a couple of those up since they had a deal and it was cheaper than me getting juice. I got the cotton cloud and the peach watermelon and they are both good flavors. I tried out the watermelon peach but it didn't work so I went back to tell them and I got a replacement only because I live down the street but if I didn't live close that would of been disappointing. The shop is clean and they have a lot of products from juices to mods to choose from. Usually I would hesitate going into vape shops due to the atmosphere but here there is no judgement and are friendly workers! read more

I can't believe how Great Vape was able to get a hold of my credit card information and charge my card and I didn't order anything. I emailed them and no response. i do shop with them online with a different card and never with my credit card so how did they get that information. I am having them investigated and find what else they are doing. I try to build my credit for them to screw it up no,no,no. Becareful when ordering online with them. Especially the one on Lundy in San Jose,. read more

Usually I get great customer service here but I needed help and had questions about FLUMS since its a new brand I was willing to try, but all the grumpy worker said was "just look at the book all the information is there" no help at all and he seemed like he didn't want to be there. read more

I came in yesterday to buy 1 puff bar. It was obviously fake. Came in the same packaging. But it never hit right, and tasted dry and gross from the very beginning. I compared it to two of my old ones and the differences are highly noticeable. Fake vape devices are causing lung problems and death in young people. Do not buy devices from this store, for your own safety. I've included a photo where the left two are real (banana ice and cool mint) versus the one I bought here (peach ice). After comparing margins of the printed arrows and the inside materials of the device, peach ice was definitely fake. If the owner of this store is not convinced, I'll literally compare it to even more puff bars I bought in the past and even take this fake one apart. I bet the insides are completely different too! read more

With the Vape Mail Ban my EDV flavor was no longer an option, same for my coils for the Tanks I use. I haven't been in a vape shop for 5+ years since I've mainly been buying online, I guess that changes now. I guess I also got lucky because after calling all around San Jose nobody had any of my EDV flavors, but this shop had good alternatives. The person who was working today really did a great job at finding a matching flavor based off of description and looking at the bottle. They also recommended a good tank and coil system. I was not looking forward to going through the process again of finding a good EDV, but the flavor they recommended is pretty on point with what my regular EDV is. The Tank and Coil system are a bit big but they do the job. I'll be sticking with local shops like this moving forward. read more

I was having trouble with my vaporizer doodad. It stopped working completely for no reason. I couldn't get it working even after disassembly, cleaning, and new coil. I showed it to Marc and he showed me how to clean it properly and now it works just fine. Thanks! read more

Im always reluctant to come here because the people who work here always give me weird customer service BUT Jack was really dope and I really enjoyed how hospitable he was. Shout out to jack for being so dope. Definitely coming back in cause of him. read more

Great selection! The guy at the counter was knowledgeable and easily pointed me in the right direction

Great place... kick back atmosphere and environment ...comfy... lots of options/choices... Definitely recommend give it a try... could be a lil more friendly but very knowledgeable.... read more

So far so good. Pretty brand new and great customer service so far. Nice and clean. Good Variety.

Great service and knowledgeable staff. I value excellent customer service and the selection of products this store offers. Don't go to a random smoke shop for vape juice or devices even puff bars. Be safe and buy from the best in San Jose. read more

Cool customer service and convenient location. Very helpful they help me understand how to set up my mod. Looking forward to coming back

These guys are the friendliest staff I've ever dealt with. They're well knowledgeable and I've never been let down by their recommendations.

Not great but not bad. Closer to home than paramount imports, my usual go to place. Prices aren't bad.

This place is very nice and clean. The workers here are very friendly and helpful. There's a lot of selections as far as tanks and a lot of flavors. They have very good deals as far as flavors. They have a lot of fruity flavor in different brands. This place is very well recommended and the one in Sunnyvale also. The location is very easy to find. read more