I thought I had made a good choice in moving ahead with GNI for a hybrid attic installation on my home. Nope--it turned out to be the worst experience I've personally had from any contractor that has worked on my home over the last 13 years of home ownership. Below is my honest account of some (not all) of the low-lights of this experience.
1.) the install was scheduled to take only 3 days to complete but ultimately spanned over approximately 11 calendar days, causing significant and unnecessary disruption to my family
2.) disorganization and poor internal communication led to incorrect foam type being installed in the corners of my attic. I had to spend considerable effort to advocate for this to be addressed and resolved. GNI needed to return to remediate to prevent future mold issues.
3.) GNI labourers needed to borrow basic tools from me because they either didn't have them, or theirs were broken.
4.) there was poor preparation work done to properly protect my refinished hardwood flooring. Had to purchase and setup my own flooring protection
This relatively simple installation was an awful experience from the very start and right through until the very end.
GNI acknowledged these issues by offering a discount of approximately 7.7% in an attempt to make up for the experience and to cover the additional materials I needed to purchase. While the items in the scope of work were eventually delivered, I feel this discount is not sufficient given the amount of unexpected disruption and chaos that my family needlessly experienced. read more