I see some frustrating reviews, while some have a point, but some might not telling the whole…read morestory. I'd like to add in from what I see. The pool will close early if there's an extreme weather like thunderstorms which not suitable for swimming outdoors. The snack bar is pricy, so as the membership. Kiddie pool may have bugs sometimes, but still clean enough to use. They're pretty strict about the rules, not flexible, it seems mostly just protecting their profits, most of the times are understandable. The facility is members only, or paid guest that brought in by a member. To address another reviewer's concerns, non member swimming lessons takers are only allowed to use the pool for the lessons only. That price doesn't include all other facilities, of course besides shower stall and changing room. You have to pay to use their facilities like the pool and playground, etc. Parents got plan better. While I can see it's frustrating to have a young kid waiting in the heat, but I don't see it's the management's fault that you didn't pay to enjoy them. You're lucky if they didn't catch you and let you use sometimes, that doesn't mean you're entitled to. It's unfair to all the members/ guest that paid to use them. On the lessons pricing, I personally think the package is a great deal. The single lesson is 85, while they offer discount on packages, the more you take the more discount you get. They offer different discount rates on 4, 8, 12, 16 packages. As of 2026, 16 lessons package is 615, it goes down to about 40 per session. That's almost half of the price compared to single lesson and other swim school like saf-t. I don't think it's reasonable to buy a package, then ask a refund per session with the package discount. If you take only 1 session, it seems reasonable they charge you the single lesson rate less the discount for the package. I don't see any noodle/kick-board offered by the pool. Members/guests bring their own. There are staffs that are nice and more accommodating. While others, seems like high school/ college students have no experience in handling situations. Once I missed my turn to go to an activity, the kid there signing the seat just telling me no, nothing can be done. While at the end of the day, I was just kind of complaining to the office, they were more understanding, and managed to squeeze me in since they have availability towards the end of the day. I didn't go at last, but their attitude made the experience completely different. Overall I think the facility is nice, offers activities throughout the week. Some staff needs more training to have a more accommodating mindset. If you have money to spare, it's a nice place for the summer.

Pool is nice and big, however, the "noodles" and kickboards have not been replaced in years and…read morethere are so few of them. The snack bar prices are a bit steep for a snack bar and they don't have enough people working there. You can wait on line for food and drinks for 20 min. They also need bug zappers. Locker room should be cleaned or at least the floor should be dried several times a day. Please enforce no loud music. Great music throughout the day but some people bring speakers and play some crappy music very loudly. More table in shade needed in snack area

prices went extremely up which is absurd makes me not want to come as often from last year i asked…read morefor a towel however they wanted to charge $5 which it doesn't say on the flyer!! and bathroom was filthy they don't check on it nor the kiddie pool

One of my favorite activities to do during summer is going to the pool. I love everything about…read morethis pool, if you come during the weekdays only $25, weekend $35 or holiday is $45, also pass package is also available. Also generally not over crowded but it can be a lot of people though if it is a hot day. I think the entrance fee is very reasonably. I regret didn't buy the package because I just realized that unused pass can carry over to next year. I love the fact that we can purchase a day pass unlike some other pool that request yearly membership.The staff here is very welcoming. The pool is very clean and well maintained. Overall, I love everything about this pool. I just wish that they open a little bit longer. As far as I know the last day that they open for this season is Labor Day. I will definitely miss coming here after the season over. Love it. Keep up a good work.

Believe the reviews: the staff here are incredibly aggressive. There is a right way to talk to…read morepeople, and then there is a hostile, nasty way--which is the default style here. ​The rules make no sense, either. The signs say "shower before getting into the pool," yet I was yelled at to shower just for walking to a lounge chair with my towel. If you have to shower the moment you step onto the deck, change the signs to reflect that. ​Dealing with the public is hard, but the staff here are completely miserable and looking for a fight. Save yourself the headache and go elsewhere.

Beautiful surroundings. Historical locale. Wonderful pool. Stunning sunsets over the bridge.read more

Love Bay Terrace now, it looks like they're under new management. Everybody is super friendly and…read moredown to earth. My instructor is great: very professional, really good at explaining technique and making it fun at the same time! The courts are well maintained. And they have a pool next door :) Location is awesome: it's right next to the Bay Terrace shopping center, so I can tie my lessons in with errands and getting refreshments afterwards. Works perfectly for my busy schedule :)

New management just started in May, 2016. Great to see. New pro staff with very friendly and…read moreprofessional top notch service.

World of Discovery is a great day camp. We've been sending our countless children there for 6…read moreyears. The staff is friendly and helpful. They run a fun and professional outfit. Oh! They are also very knowledgeable. I'll often have a hard question and I'll speak to some teenager (cue eye roll). Then, the kid gives me a friendly and accurate answer because they've been going to the camp since they were 4 and are subject matter experts! It's hilarious. Send your kids. They'll have a great time and not become part of the furniture over the summer. Why are you still reading this? Sign up, man!

Camp counselors does care about the kids. Nothing bad to say about the camp once your child arrives…read morethere. I like they go on trips twice a week. NOW the transportation that is a different story. I give them TWO STARS. Everyday they arrive late or super early and then get mad at you for not being at the stop. The very first day they were TWO HOURS LATE!!! Our bus counselor this past year was HORRIBLE. Every morning she had an attitude. One time they actually left my child and the director called apologizing. Bus counselor was very rude and unprofessional. I will not be using their transportation if I decide to return back to this camp.

These guys are just absolutely amazing! We recommended NY…read morePool Pros to many past and current clients and everyone was very happy and raved the great service they received and retained the company for their future needs like maintenance and so on. They always make sure that the work they perform is implacable! Always on time and come quickly in emergencies! Reasonably priced especially if you look at the quality of their work! Value and best service: that is NY Pool Pros! Don't hesitate to call them-you won't regret it!

First time pool owner. New York Pool Pro was recommended by York Electric (see my 5 star review of…read morethem). I called New York Pool Pro and immediately, Chris and Jason came, assessed the situation, advised that the current pump needed to be replaced. They ordered the pump, and came the next day to install it. They did such a wonderful job, I have hired them to do the maintenance of my pool and to close the pool when it is time to do so. I will hire them again for next year. I highly recommend them. They are extremely knowledgeable, honest, good people. They do excellent work. I am very happy with New York Pool Pro.

We paid the lesson but because of pandemic we only take two lessons and that's all. I called…read morehundreds of time and leave messages and email but they still didn't refund us anything. If possible can make zero star I love to.

Pool at the bayside location is not heated or heated adequately. My child's as did other kids'…read morelips turned blue after 20 minutes. My child's instructor was pretty attentive to teaching but as I watch other class levels, not all are the same. Also, being that each class is pretty expensive, they tend to start late but end right on time. In general I would not go with Gateway if I had other choices but around this area, this is about the only swim school around.

Multiple unanswered emails and phone calls, dodging parents/families for refund. Never ever sign up…read morefor any of their service. We have been back to normal since covid happened and even then, they pretend that they no longer exist when they still do. Do work and give us our money back FFS!

I wish there were a way I was able to give no stars at all or just give the company a 0. 2 years…read moreago, we signed up for my son to take swimming classes at the John Adams high school in Queens but covid happened. My son was only able to get 2 classes. I paid $231.00 and the covid happen. We were asked to fill out forms and return it. But some people like myself were needed more at work especially if you worked in healthcare. I eventually filled out the form and explained why I couldn't summit the forms on time. But I was given a run around all the time. And no one was ever able to give any information on what was going on. So, I never received a call or a refund fr4om these people. They are a rip off. They just take your money. Worst service ever.