My mother has had nothing but trouble with this place. When it was nearing time for the trial…read moreperiod to end, she was telling the audiologist that she couldn't replace the little filters due to her advanced arthritis in her hands. The audiologist said 'can't someone help you with that?' Well, that wasn't a good question as my mother said she guessed so, however It has been nothing but trouble for her. Her hearing is worse than with her old hearing aids. We went back several times explaining how these are not working for her and she would be willing to pay more to get new ones. Never given any options. My siblings and I feel they have not been helpful and always quick to say she's stuck with them. Additionally, it is not handicapped accessible as the front doors are very heavy and she could never open them on her own. We would not recommend.

As a RN in a cardiology clinic my job required me to check each patient's blood pressure. The…read moredoctors changed medications according to my blood pressure readings. When it became difficult for me to accurately hear the blood pressures, I went to Joyce for a hearing aid. The hearing aids changed my life. I no longer had to strain to hear. Plus Joyce gave me access to a stethoscope that could be worn with the hearing aids in place. My husband was the most grateful as he no longer has to speak so loudly. SLW

The hearing aids were fine but the follow up customer service was awful. The office staff was rude…read moreand down right mean. You can find most hearing aid brands anywhere so go somewhere else if you care about customer service and after care which you will need sometime along the way.

I never went in for an appointment. called 3x to even talk to someone. I left a message to call me…read more- not returned - I called and was put on hold and I hung up after 3 min. 3rd time got through. I called to set one up for my uncle to start from square one and replace his hearing aids. The lady on the phone only told me what they couldn't do when I was going over my Uncles history. I said I wanted to start from square one and would pay what was necessary - in between getting interrupted by her. She said she would need a signed Dr form - no problem - and to fax it in. I said I was outside with no pen, could you please text me or e-mail me the fax phone number. She said she could not. I was surprised as who does not have these capabilities? I asked in a questioning tone-you do not have e-mail? She said nastily - I'm busy and have another patient waiting. I scheduled the appointment, and after hanging up and thinking for a few minutes - if this basic phone conversation is so hard i don't believe I would get the service I need so I cancelled the appointment. There are other providers in the area.

On vacation in the area and Sunday morning my hearing aid just did not work. Changed batteries and…read morestill not working. I googled looking for an audiologist that handled my brand. I found O'Connors listed on the internet and being within a reasonable driving distance. Went there on Monday morning without an ppointment and they couldnt have been more accomodating. They replaced the filters and the hearing aid worked again. Being on vacation i was concerned about getting taken care of, but O'Connor's were the best. Highly recommend them for their excellent customer service.

From the owner: O'Connor Hearing Center is a Private Practice Audiology Clinic and Hearing Aid Dispensing. We are…read morededicated to providing outstanding patient care, expert diagnostic hearing services, the most advanced hearing aids and related products to adults (in the greater Ann Arbor, MI) area in a professional and compassionate atmosphere.

Trustworthy, professional, honest feedback was refreshing after a bad experience with another…read morehearing aid location. Dr. Kelli Bogue, a licensed audiologist, was very pleasant and was very patient and thorough gathering my history to understand my individual hearing situation. I never felt rushed. Any questions I had were answered with respect and she made sure I understood clearly what my issues were. Dr. Bogue was recommended by my primary care physician after I had visited a local hearing place and was less than satisfied with the visit as well as the clinician who was less than qualified to be testing for hearing loss. Hearing places representing a specific product are more like salesmen than audiologists. The prices quoted are 3 x's higher than what Dr. Bogue told me the best hearing aid on the market would cost. Beware of any quotes over $5,000, it is probably the testers commission you are paying for. That is $5,000 for both ears. Thank you Dr. Bogue for restoring my faith that good quality doctors are still out there with the patient's best interest listed as #1.

We were at our cottage on Lake Columbia in Brooklyn when my hearing aid went on the fritz, giving…read moreoff a ton of feedback. Not having an audiologist in this area, I called Community Hearing Center in the morning to see if they could look at my hearing aid. Dr Bogue was able to squeeze me in that afternoon. I knew it was time for a tube replacement but the Dr also saw an issue with the ear clip. Getting a new ear clip would take about 7-10 days. In the meantime she was able to provide a temporary repair on the broken ear clip, which is making my life so much better as I await the new part. Dr Bogue and her office manager were extremely helpful and accommodating. Totally 'Blue Chip' experience.

Ben and his crew are the best. I have bought my last 3 hearing aids from sound advice and the aids…read moreand the service has always been outstanding. Have recommended friends and they have all been Happy and completely satisfied. Bill W

I had lost hearing in my left ear and I couldn't even last a day... I needed an appointment and…read morethey were able to get me in right away. I am so happy with the results! I can hear! They were able to easily and comfortably remove my wax that could've been there for many many years. My mood has improved! I feel like I'm more motivated because I'm not feeling underwater and it's so awesome to have full hearing in both ears! Thank you sound advice audiology for being incredibly kind and helping me with my earwax situation!