Unprofessional poor care from door entry to leaving at the Great Falls Clinic Emergency…read more Department. I was the only one in the ED at 0400 in the waiting room, vomiting post chemotherapy, no one to my aid, I waited 30 minutes to be called back to a room. The nurse care was kind, but exceedingly slow, and severely lacked efficient professionalism. It required 3 nurses 2.5 hours to obtain an IV site. Unacceptable! My ED doctor completely dismissed my symptoms even with each medication given and simply said he could not give me the relief from my nausea. I repeatedly asked for my EKG results and the nurses said it must be fine or the doctor would say something. I only received 1 of 2 bags of the IV fluids. I was asked to give a urine sample but was unable due to dehydration, left uncollected. The ED doctor dismissed me home of my unrelieved symptoms and ultimately informed my oncologist I was discharged home. I only received 1 of 2 bags of IV Saline. I was not relieved of my nausea symptoms, not given proper care In light of my distress, and developed diarrhea while in the ED. I was never given results of my EKG despite multiple requests. I was discharged and when my and when my ride came to pick me up, the nurse answered my call light with delay and pointed to the door. What happen to giving your patient a ride in the wheel chair to your car for safety? My ED visit was ABSOLUTELY Unaceptable! I ultimately went to my oncologist within 2 hours and received STELLAR CARE! I was treated in her office with more IV fluids and IV medications for nausea/vomiting and an arsenal of others for home. She followed up on the EKG and high blood pressure and abnormal EKG and consulted with the cardiologist. I received another EKG, which was then found to be normal. This was an ultimate fail and I will never go back to the Great Falls Clinic for emergency care again! I am greatly concerned for the care that will and is provided to our community.

My sister got in a car accident and we were in the waiting room for about an hour!! with nobody in…read morethe waiting room FYI!! Front desk lady with black hair and glasses did not care! Now I have to pick glass out of my sisters hand and make sure she doesn't have a major concussion! NEVER AGAIN!

The billing department is worthless. I questioned a bill 4 weeks ago. Hadn't heard anything so…read morecontacted customer service. Was told it would probably be another 60 days. They didn't respond when I messaged them through their patient-portal. People in Helena complain about St. Peters, but their billing department is way better than Benefis.

they can not figure out their billing. if you do get good care they are certain to mess something…read moreup and later make you pay the bill twice. After several months and many calls from you taking time out of your day they may realize they messed up and return your money... hahah this has happened to me 3 times so good luck

Worst healthcare i have ever experienced in my life and believe me, I've see experienced some bad…read moresituations. Doctors, specialists to be exact are arrogant. They show lack of care for their patient's feelings and can be down right insulting. As a former employee, i have experienced the worst hospital care and speciality care while employed there. Employees must use Benefis or pay out off network of course. Now that i no longer work for Benefis and retired, I'm seeing caring, professionals that go over and beyond to be thorough and informative with my healthcare. Save yourself the time and care by avoiding this organization. They are all about the money, not people. I should know...in the position I held. Wish i could rate with negative stars.

I worked and ate at Benefis. The way they treat their workers was absolute crap. They never focused…read moreon big problems rather the little issues. The schedule you badly as well and blame you for the mistake. Many of the supervisors like Bonnie and Kaitlin show favoritism and let their favorites neglect duties. Sometimes food was good but it was a huge hit or miss for the cafe and the food served to patients. Working there as a unit host just wasn't a good environment.

Totally bottom of the barrel medical providers. They spent multimillions on a beautiful east campus…read morebut should've spent the same amount retraining their staff. If your loved one needs urgent mental healthcare, don't send them to Benefis. No wonder so many people are addicted and having breakdowns in Great Falls. Their ER and mental health team run a factory farm, get them in there and get them out of there as efficiently as possible. Next. That is if they even allow an evaluation of an individual suffering from a crises. Its symptomatic about the hypocritical hatred of people who have a psychological disorder. That subconscious bias equates to neglect. Especially of the undiagnosed. Other issues is nurses have left gravely ill patients alone in their hospital rooms for extended amounts of time, risking the lives of patients. Some doctors here have been pompous. Be careful, the ER doctor might insinuate you are a hypochondriac even though you have a lifelong immune disorder, and that bad cold happens to be meningitis that you could've died from. Inadequate care has been a longterm problem spanning decades, and even goes back to when the hospital used to be the Deaconess. Great Falls just doesn't attract the best medical talent, except cancer care. The cancer center is top notch and deserves a star, because they will help a loved one stricken with cancer using the latest technologies. A second star goes out to their Native American welcoming center, so they did their cultural sensitivity homework. Both Benefis East and West have nice views of the city and countryside. But if you need the best medical care, Providence and even Community hospital in Missoula are my recommendations. Good luck driving the three hours to Zootown.

I was at the Great Falls hospital. The review shows me as somewhere in CA. UGH…read more I had two heart procedures. One in February and one in March, 2020. My hospital room after the procedures was not sanitized and with the Coronavirus, I do not understand why not. The floors were DIRTY and the room itself looked as if it had not been cleaned in several days. My first visit, the staff was great. My second visit, totally different staff and NOT to great! They talked in the hallway and kept me awake. I was in a room that was a short distance from their "gathering place" and it was very annoying! If I had any other choice, it would not be this hospital! The staff was nice but incompetent. They failed to follow my doctor's orders after the procedure in some of my post operative care. SHAME ON YOU ALL...the floor was not that busy and you all acted like a bunch of lazy asses!

She places herself on a pretty high pedestal. When communicating my problem, she bluntly tells me…read morethat's not the issue as if she knows me better than I know myself. Very difficult to communicate with, terribly condescending, and a holier than thou attitude with arrogance.

I was initially excited to learn about Functional Medicine so I dipped heavily into my savings to…read morethe tune of $7,600 to show how committed I was to this program. I found the recipes essentially Paleo type foods with an emphasis on vegetables. Surely a good move. This was the easy part. Aside from food, supplements were mandated. Not a good move for me. My problem intensified so I notified the Doctor and my coach. In the end I withdrew from the Program because I found Functional Medicine was essentially Allopathic with the addition of rigid nutritional guidance and supplements that exacerbated my problems. This was an expensive lesson to learn. On the up-side, the staff are congenial enough but extremely busy and received on the job training. It seems as though this should be extended somehow but, then again, the predominant training would be allopathic. Hmm.

I have a kidney stone issue. Doctor Fukuda got my records and cat scans and wanted to see me at his…read morefirst available appointment. I had to wait a month for that first available appointment. I drove the hour from where I live down to Great Falls for my appointment to see him. I got there 30 minutes early and they sent me for another x-ray which took about 20 minutes and then I went back up to urology. I had to wait an hour and a half after my appointment time to finally see the Doctor who did not even poke his head in nor acknowledge me once in that 90 minutes I was waiting. I was about to walk out when he finally came and proceeded to give me attitude and state "the problem is that he has too many patients and there aren't enough urologists to see all the patients." Okay, that is not my problem. Then he breaks HIIPA law and tells me about 2 patients he had to give cancer news too. Again, not my problem. I feel for those patients, but it has nothing to do with me nor how he should be treating his patients (especially brand new ones) nor should he be disclosing people's medical diagnoses. He basically tells me he is pissed off because of all the stuff they have to do and how I am basically a burden on him. Really dude?? That is how you talk to your patients, especially your new ones? Did you forget where your paycheck comes from? It comes from your patients, @sshole! I told him if he cannot handle having so many patients that maybe he should find a different field to work in. Dr Fukuda is an @rrogant, unprofessional, self-centered, p¡ece of sh*t, sc°mbag who doesn't care about anyone but himself and I highly recommand changing doctors if you ever get scheduled for him. I will NEVER be a patient of his ever again, and now I have to work with the hospital to try and get my money back for the $150 co pay which is total bullsh*t. Dr. Fukuda needs to be terminated. That is not how you treat your patients who are in need of medical care. Whoever is in charge of that hospital or clinic seriously needs to rethink their contract with Dr. Fukuda.