Selling a home long distance is hard enough. But this company made it even harder. One of the few jobs these people have is dealing with money in escrow so you'd think they would kind of know a thing or two about it. Not Great East Title!
After our house went under contract, the agent in charge of our account dropped the proverbial ball. Closing day, we were neither informed of how it went (we are out of state), nor faxed a copy of the closing doc's. But the biggest problem was that the only one paid at closing for the sale of our home was our inept real estate agent. THEY FORGOT TO PAY OFF OUR BANK MORTGAGE as well as pay us. Hello? Their entire job is to disperse the funds of a home sale to the rightful parties.
We waited patiently all weekend (never close on a friday!) and heard nothing and got nothing. Finally called the manager on Monday and were told our routing number was wrong and that's why we didn't get our check. Is that why the bank didn't get theirs? Is that why we didn't get our copies of the closing doc's? "We'll have to check into that" is all I heard. Turns out there was nothing wrong with our routing numbers (our money was to be wired) and their big excuse was a "personell problem'.
So while their personell problem was dealt with, we waited. We were told we'd recieve a reimbursment for the wire fees as well as some to cover the mortgage interest ratest that were ticking away.
We waited about 3 more days to give it time to get here in the mail. Called the mortgage bank. Nothing. Checked to see if our personal bank had recieved our payment. Nothing. UG.
Called Great East Title. AGAIN. Spoke with the same manager. Again. She did her little routine of "checking on that". Uh oh. Turns out NOTHING was done about it. Again. Ooops. Sorry.
Finally the closing doc's and our check for the trouble arrived the next day by UPS overnight and the wired transfers were completed.
This company is completely screwed up. They sound all nice and professional when you first talk to them. But then as soon as you hire them they fall asleep.
I recommend steering clear of this very poorly run company. read more