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Great Clips

1.0 (1 review)
Closed • 8:00 am - 8:00 pm

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7 months ago

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Ulta Beauty

Ulta Beauty

3.0(5 reviews)
0.3 mi

Do not give this store, your time, your money and your business. There are so many other places to…read moreshop for the same items that have true customer service. (Probably the reason why the store was empty of customers this close to Christmas.) I was sold a defective Lancome mascara product by Ulta. This store had the same product in store with damaged packaging and out of date packaging on the shelf. (The product has new packaging now. They had two torn boxes of the old packaging on the shelf.) I asked for a replacement that was not damaged or in older packaging. A kind young women found one in a drawer under the product placement and gave it to me. I took it to the cashier to exchange the defective one I had brought with me. This store refused to exchange or refund the mascara. I contacted their customer service number, as I was instructed to do by the manager (I believe her name is Katie?) in the store. I went to my car and placed the call. The customer service rep had me place a new online pick-up in store order to replace the defective product. I spent another $32 for another tube of mascara. I was instructed once my order was picked up in the store then I would receive my refund for the defective item. I did as I was instructed to do. I went into the store again to pick up my order, and the manager (Katie?) told me she had canceled my order! I was on the phone with customer service while I was talking to this manager. The customer service rep heard the entire conversation. The customer service rep was appalled as well. When I complained to this manager about her lack of customer services skills, she told me to leave the store! She said this to me as my back was on the exit opening the door to leave (my hands were full of my purse and my cell phone, so I used my back to push the door open). The customer service rep escalated the call after hearing the manager's comments. The customer service rep asked me a lot of questions about the entire incident. She was shocked when I told her the manager had wanted my two youngest daughter's phone numbers as well as mine while I was trying to exchange the defective mascara. I stock up on this Lancome mascara when it is on sale. My daughters have gifted make up to me as well. I could not tell that manager exactly when I had bought or received that exact tube of mascara, because I don't know. I recently moved and my makeup is not arranged as it was before the move. I don't know which tube of mascara I bought first. I have one tube of mascara I just opened when this one broke, plus two more tubes I have yet to open. All of them are brand new. The defective one was opened about six weeks ago. Also, I had a tube of this mascara break in the exact same way last summer. (There are also reviews online about this happening to other people who have bought this mascara). When this happened last year the Ulta store in the city I was living in before exchanged the mascara without a debate or wanting my children's phone numbers. I'm a Ulta Platinum Club Member. To be "Platinum" you must spend at least $500 or more a year at Ulta, between myself, four daughters, and two granddaughters, I've been Platinum probably since 2011. But this Ulta store will not see one red cent of my money as long as that manager is working at that location. I am taking my business elsewhere.

No one offered to help me even though I could tell they didn't like that I stayed so long and kept…read morewandering around. I had checked online to confirm they carried the products I was looking for in the location. A clerk reprimanded me for testing a hair product because she said they didn't have testers for that line. The can had no cap so I did not think it was stock for sale. Who would buy a can of hair product when it had no cap and looked used. Back to Sephora when I visit Dallas.

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Ulta Beauty
Ulta Beauty
Ulta Beauty

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Great Clips - hair - Updated May 2026

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