1. Great Clips

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    Shelbyville, TN

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    Great Clips

    2.3 (9 reviews)

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    Haircut

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    SmartStyle

    1.0(2 reviews)
    0.1 mi

    I had an appointment booked 2 months in advance for a cut & color for an event out of town. I…read morefound out THE DAY BEFORE my trip that the stylist I had been going to for over 7 years was gone. Apparently she had given 2 weeks notice to clear all her clients' appointments, but they wouldn't let her work the notice period. I got no notification from SmartStyle...like I was going to let someone I didn't know touch my hair! This is TERRIBLE customer service. I tried to call them & no one would answer the phone, so I had to cancel my appointment online. I will not be back for service or product! This place has really gone down hill since getting new owners and they have really jacked their prices!

    Worst haircut of my life there with kortney, wish I could post the photos, I had it fixed with…read moreCarry at Salon W, who amazingly was able to fix it, kortney made my hair look like a bad mullet that had grown out. The layers were nowhere near being blended and then it looked like it was chemically fried when she used the razor and had told me she "specialized" in razor cuts....i called n asked to speak with the manager who wasnt in so i was trying to tell the lady that answered what the problem was, when kortney decided to get on the phone n be extremely rude to me, telling me I had no buiness "slamming" her, when I was just trying to tell whoever answered what the problem was! I posted the before and after when Salon W fixed it and i thanked them on their fb page, trust me, if u see the photos, it doesnt take a professional to see how bad it was!

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    Great Clips - hair - Updated October 2026

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