Below, you will find my now open email to Great Clips from this weekend. I've spoken to two managers and received an email from customer service and they refuse to refund my money.
Their solution? Bring him back in so they can "make it Great again". Catchy huh?? Annd two free haircuts!!
There is nothing left on his head to "make it great again" and why would anyone return after having your kid's head messed up this bad???
Later in the day, we had a pool party and when his hair was wet, you can see gaps of hair missing and uneven cuts all over. It really is the worst haircut I've ever paid for. A mom at the party asked if "Daddy cut" his hair. No... No... unfortunately I paid for that...
Maybe I should have refused to pay? Wasn't really into making a scene and the stylist already knew she messed up.
I get it. It's Great Clips. It's a starter job for many stylists. You get what you pay for...etc
Just keep this in mind. Its roulette in these places!
Hello,
I took my son in to this location yesterday for a haircut. I gave clear instructions on how he wears his hair. Short on the sides and long and combed over on the top.
I sat in the waiting area and eventually looked back as the haircut took much longer than usual. By the time I saw him, **** had completely butchered his hair off.
I honestly have no idea how she could have gotten to the point she did. I told her it was too short, and she asked for assistance from who I think was the manager, but it was way too late.
In complete shock, I paid and **** had the nerve to mention the "optional tip". I tipped $1.00 for a total of $15. I should not have been charged. **** even apologized for how short it was as we left.
I called today and the manager offered to "make it Great again" but there's nothing to make great. His hair is too far gone. She then offered two free haircuts, but why would I go back? It will be a couple months before he can get a full haircut again anyway. She did not, or maybe could not give my money back.
I am making you aware of this and would like a refund. Please look into this. This is the worst haircut I've seen in a very long time. We've taken him to Great Clips for about two years or so and never had a bad experience till yesterday. read more