I visited Great Clips for a simple trim and blow dry. This would be my final trim prior to a 12 inch hair donation I was intending to give in June. However, I left the salon with over three and a half inches trimmed off and an uneven cut on each side, which I only noticed when my partner pointed it out. Despite my disappointment, I called the salon and spoke with Taylor, the manager, who was helpful but insisted I come in person for a refund.
After I contacted Taylor at the Great Clips I did contact corporate to verify if I would need to go in person to get a refund. Upon contacting corporate, I was dismayed by the lack of sympathy or apology for the botched haircut. Corporate simply reiterated that I needed to return to the store for a refund--which is fine. But an apology for mg experience would have been nice. I was so upset and didn't want to embarrass the stylist in front of her peers so I had my boyfriend go into the store on my behalf for a refund. When my boyfriend went to the store on my behalf, he was initially told that no one could issue the refund, and after showing pictures of the haircut, he finally received it. However, the stylists were unable to refund the tip properly, requiring him to ask for cash back.
While Taylor provided commendable customer service, my experience overall was deeply disappointing. I lost six inches of hair and had to visit another salon to correct the cut, delaying my donation by another year. If Great Clips stylists are not comfortable with simple trims, they should refrain from performing them. I was upfront about my desires and reasons for the haircut, yet the outcome was far from satisfactory. Thank you, Taylor, for your efforts, but there is room for improvement for everyone else at Great Clips. read more