I would like to express my displeasure regarding my experience at Great Clips in Manasquan. I made an appt for Thursday at 6:30 for a hair style. I wanted to see how my hair would look for my wedding on October 1. Upon arriving, I immediately sensed there was an issue with the girl doing my hair.
She was very abrasive and kept questioning why I was there. I had made an appt and they were aware that it was a hair style. Mind you, all she had to do was curl my hair with a curling iron! She made comments about how that locations really did not do hair styles or up-dos, even though they are posted on the site and on the board as one of your services. She told me that I had too much hair and that it would take a long time to do and that when I come back on October 1, that I need to bring my own bobby pins.
She was disrespectful from the moment we walked in there. My sister said that we should have left after she told us that there are not enough people at that salon to do 3 up-dos on October 1. She was basically talking us out of coming back. Funnily enough, while we were there 2 woman came in together asking for hairstyle appts. We, of course, would have made appts when we came back. I went to Great Clips because my sister in law said they did a great job on her up do for the last wedding she was in. I brought a blusher to put in my hair (comb piece with netting and a flower), she told me that I paid way too much for the item, that she didnt know how to put the comb in my hair and then tore the netting from the comb to see how it looked. This is after she told me not to use it.
I cannot find one redeeming moment from that evening. And to make it worse, she made comments about my wedding, how she could never do what I am doing! If you cannot say something nice, do not say anything at all! Although when a male entered the salon, assuming to be the manager or owner she was nicer. As we were leaving she told us (in front of the manager/owner) that yes, they could now accommodate us. I will no longer be a Great Clips customer, nor will my sister in law. I would rather go somewhere, where I am comfortable and not intimidated by the rude staff. They were not busy, I was one of the three customers that came in during the hour that I was there. So it was not that I was holding her up. Her actions have now cost your comapny three customers.
I sent an email to Great Clips, to their Corporate email and they apologized then said that the franchaisor of the Manasquan location would respond and get back to me. This over almost a month ago and no response. I guess this company is not concerned with its customers! read more