The worse customer service I have encountered! A friend had a cookie cake delivered - it was left at our front door. No seal on the box! Bugs got inside. I called the store and the manager kept insisting the box was locked (the cardboard tabs were pushed in) and it was Door Dash's fault. I explained that a company has to take responsibility for not sealing the food item! To make a very long story short I was hung up on and now they will not pick up my call! I will NEVER order from here! read more

This place is going downhill fast. Quality no longer exists. They have skimped on the cookie. The cardboard this "cake " sits on is thicker than the actual cookie cake. I am done with this place and will only support American owned GACC locations. #cheapskates read more

Great American Cookies - Paper thin cookie "cake" - Desserts Near Me - Braselton, Georgia

The store is not friendly. The atmosphere is on the cold scale. The cookies are good, and the ice cream is good but expensive. The store needs some friendliness to vamp it up. A self order system would be ideal. read more

I ordered a sugar cookie cake covered with a white bottom layer of icing and the Happy Birthday message on top of the layer. It is written clearly on the instructions that they themselves wrote up while I was in the store yesterday. When I came to pick up the cake today, there wasn't a white bottom layer - no white icing on the cake at all. I didn't have time to come back, so I reluctantly said that I would just take home some white icing in a separate container and we could put it on the cookie ourselves. After the guy who worked there made calls to get approval, he was still trying to charge me $5 for the extra icing! I questioned it, so he had to made another call to see if he could remove the charge. Then when he rang me up, he was charging me $9 more than what I was quoted yesterday because he said it was a sugar cookie. I told them they could keep the cake and left. Never again! read more

Service is below par. Every time I go inside over the past year I am met with disappointment. Not only are they usually out of stock of our favorites but the cookies we do see available do not look fresh. My kids don't like to go there anymore. read more

All of the 5 star reviews are from the previous owners. Today, we went to get ice cream, and the lady behind the counter had a cup but my daughter wanted a cone, so when I told her that she literally rolled her eyes in my face. Then I proceed to use the restroom (which were disgusting) and the sign in the bathroom said kindness means everything. How ironic. read more

I was super disappointed tonight when I went in to get my kiddos ice cream. My youngest son is allergic to peanuts and normally when I go to any ice cream place all I have to do is ask that they use a clean spoon (one that's not in the communal water to scoop him some ice cream) and the girl behind the counter refused to do so. She said they do not use clean spoons and they only use what is in the water. My little guy bawled his eyes out and I took my service elsewhere! read more

Still a little surprised that an ice cream place opened up directly facing another treat-spot at the Mulberry Park entrance ... but wait! This one has COOKIES! Bright, clean interior with super friendly staff, but it's a narrow space and the placement of the cash register in between the Marble Slab ice cream side and the Great American cookie side makes for customer-collision, as trying to order an ice cream, along with cookies makes for a bit of confusion. Having just opened, it was busy, but the staff moved everybody along efficiently, and the cookies and cream milkshake /swoon, so delicious, and because they'd accidentally made too much, they offered me and my pals the extra in separate cups. The cookies are good too, a bit on the pricey side, so a dessert-run can add up in $$$ quickly. read more

Great American Cookies - Ice Cream & Cookies in the same place??! Served by a staff with a friendly face. - Desserts Near Me - Braselton, Georgia

See all

My cookies were supposed to be ready at noon. They finally had them ready at 1pm. It was not fresh like most cookies we get. This is the 2nd time I have had problems. The last order was incorrect - they put a football instead of a baseball! and my husband had to wait for them to redo the cookie. Another lady came in today to pick up her cookie and they did not have it either. She had to wait around as well and it was even supposed to be done the day before and she called to make sure it was ready. . I'm not sure how they are going to stay in business. If this is the customer service and process they have in place. Very disappointing! read more

Updating my review after horrible service. I went in to order a cake for my husband's birthday. Employee wasn't wearing a mask. That alone is disappointing right now. But I looked past it and ordered the cake and even paid ahead of time. Went on the day it was due to be picked up and they are closed before 5pm! Hours are supposed to be until 8pm, per their sign and nothing says they have certain hours the day before Thanksgiving. I'm so angry. They could have at least called me if they were closing early! read more

The staff & management are lovely. They are friendly, professional, kind, & community-minded. I spoke to the manager & cashier over the phone before visiting the store & the phone equities blew me away. I talked to Katie, the decorator asked detailed questions about the design I had in mind. The manger was more than willing to discount the product to help me bless some deserving people. When I picked up my cookie cake, I was blown away by the kindness of Marleigh. She went above & beyond to make sure I was satisfied with my purchase. She showed me the cake before I paid to make sure I liked it. Wow, Katie, the decorator did a fantastic job! She captured exactly what I had in mind. If you want a cookie cake from Great American Cookie, skip the mall locations and drive a little further to this Braselton location, you will not be disappointed! read more

Great American Cookies - Looks better then I could have ever imagined! Thank you Katie! - Desserts Near Me - Braselton, Georgia

See all

Food Truck was awesome at our Neighborhood Back to School Event. Everyone loved it! Great customer service! Rent the truck for your next party, wedding, or corporate event. read more

Great American Cookies - Neighborhood Back to School Event - Desserts Near Me - Braselton, Georgia

Whenever you need a cookie cake order from this location. Placed an order online and it was ready for pickup and was exactly what was ordered. Staff were friendly and service was fast. read more

Not what it used to be. Got an ice cream in a cone and it was so melted the workers put it in a cup. Took it outside to my girlfriend and it was more like a soup than ice cream. Went back inside and the employees agreed that the ice cream was completely melted but said they can't do a refund without the manager there and can only make a new one if I pay for it. Definitely not a customer focused business. read more

I'd give it zero stars if I could. Picked up a cookie cake on Christmas Eve. It was horrible and we usually love Great American cookie cakes. Chocolate icing tasted bitter and disgusting and cookie tasted old. We brought back the cookie cake uneaten and they were horrible to us. Won't refund the money. Do yourself and favor and go to the mall of Georgia location instead. read more

We both ordered mixed ins mediums. Barely put any mix ins in at all, then barely mixed it so we were left with half bowls of plain vanilla ice cream with nothing mixed in. For 9$ a bowl go to ingles and grab ingredients do it yourself cause this was a rip off read more

It appears that this location is under new ownership. Establishment is now very unorganized, they never answer the phone and never return phone calls or emails. I had placed an order for a cookie cake for my son's birthday. The order was sent by email, which was by their request, and sent over 24 hours in advance. After 11:00pm the night before the party, I received an email that they would no longer be able to fulfill my order. What?!?! The new owners must not be aware of how serious the moms of Braselton and Flowery Branch take providing cookies for our kids I am truly disappointed to say that they have lost my business. I will be driving to Buford or Gainesville to fulfill my future cookie needs. read more

My company orders a giant cookie cake every month for our month's list of birthdays. We have had some trouble with a location in the past with laziness on decoration and not having our cake done in time. This location has not done us wrong and we are VERY pleased with the cakes we have been receiving most recently. Amanda does an amazing job with her decorating and we look forward to having her decorate our future cakes for many months to come. Thanks, Amanda! read more

This place has turned to crap and will no longer receive our business. My wife ordered our son a Birthday Cake. She showed them a picture of what she wanted. They agreed to make it on the spot. They called an hour later and said that not only will not make the cake, but will they refuse to return all of our money. Absolutely inappropriate and unprofessional. Obviously new owners who will be out of business in no time with this type of service. I hope that they completely loose everything that they have invested in it. Terrible way to do business. read more

Terrible. I got a number cake and paid $65 and it looked terrible. The icing job was not good and the cake itself was tiny.

They are great employees! Good customer service! They made a special request work for my daughters birthday!! Will definitely be back :)

Like others I wish there was an option in giving them no stars. I picked up a cake from them and picture I wanted on it was done wrong , there was a finger print in the cake, and my kids name was spelled wrong. I went back in to get the to give my money back but they would not do that. The guy was like, I can fix the name on it. It asked me how spell my kids name three times and them asked another employee to come ask me how spell my kids name. They bring the cake back out to me and said here you go. I have to take the cake because it's for my kids birthday. I get home with the cake and saw he just wrote over what was already there. So now I have to fix my kids cake. I will not be ordering anything more cake from this store ever again. read more

We went last night for back to school treat! The young ladies were so kind & accommodating for our wild kiddos & someone in our party had dairy free needs & offered the Mango sorbet. read more

The cookie cakes here definitely aren't what they used to be. I haven't ordered one from there in about a year, with COVID we haven't really had an occasion for one, but I ordered one today and it was surprisingly disappointing. I'm afraid the new management here isn't going to provide the standard of service and quality of goods that we've grown accustomed to receiving previously. It's such a shame. My order was ready on time though, that's why there is an extra star. I'm afraid we won't be returning for a cake at this location, which really stinks because they used to be so great. read more

My company orders a giant cookie cake every month for our month's list of birthdays. We have had some trouble with a location in the past with laziness on decoration and not having our cake done in time. This location has not done us wrong and we are VERY pleased with the cakes we have been receiving most recently. Amanda does an amazing job with her decorating and we look forward to having her decorate our future cakes for many months to come. Thanks, Amanda! read more

I wish I could give this place a negative score! Purchased the largest cookie cake they have to serve my guests for Christmas. Picked it up Christmas Eve but didn't eat it until Christmas Day. It was the worst cookie I have ever had! No one would eat it!! The chocolate icing tasted bitter and the cookie tasted old. Because of guests in out of town I couldn't return it until the 27th. No manager on duty. The girls working called their manager Shalih. After keeping us there for an hour he refused to refund the $53 I paid for the cookie cake. He offered a 20% discount on something else we could purchase. Seriously?? I wouldn't feed their cookies to my worst enemy!! Shalih got into a yelling match over the phone with us & threatened to call the police on us. Oh & by the way I have a broken arm & this is how they treat a first time customer. I will NEVER go back there & recommend that you stay far, far away!! Not only are the cookie cakes horrible but it's the worst customer service. They ought to be ashamed of themselves. I was very upset about not being able to serve dessert on Christmas & all the care about is money. I hope the $53 was worth it!!!!! read more

Unfortunately we've given this establishment our last try. We will order from another location in the future. While the product is great the service isn't. One three different occasions we have ordered cookie cakes online from them and all three times it has not been ready for pick up when we arrived. Yesterday my son drove there to pick up our order and was told it wasn't ready and he would have to return an hour and a half later. There were three other customers in the store trying to pick up orders that were also not ready. While I realize things happen, for this to occur three times tells me there is a problem. A phone call to the customer to inform the orders are not ready would be nice. We live 15 minutes away so it's an inconvenience to get there and then be told to come back later. Do not continue offering an online ordering option if you aren't committed to having orders ready on time. We've ordered well in advance of the time needed for custom orders. Website says 2 hours. Each time we've ordered at least a day or more in advance. Do not tell the customer they are too early for pickup, implying this is somehow their fault. We have our confirmation with the proper pick up time on it. At least apologize instead of just saying it's isn't ready. Provide better customer service! read more

This location is the worst at decorating cookie cakes. Our Cake was sloppy, off centered, and 80% of it didn't have icing on it. So disappointing read more

I LOVE the cookies at this place. However every time I go in, usually around 5pm, they barely have any cookies left. I always ask if they have more thinking they would since they are open until 8pm but the answer is always no. Always disappointed because I never end up with the cookies I was hoping for. read more

My aunt who is a local highly recommended me to come so on my visit we made it. It's very clean inside. The customer service is amazing. Since it was my first time here I was unsure what cookies to buy. The girl helping us has a lot of patience with me especially when I kept changing my mind. There was also a tray of samples on the counter. I tried the red velvet and it was delicious. My aunt had the brownie and loved it, someone else had cheesecake and had no complaints. Depending on the amount of cookies you buy you are eligible to get cookies for free. We bought 5 cookies and got 1 for free. Also if you check in on yelp you get a free cookie as well. So far, I've tried the original chocolate chip cookie (it has M&Ms), white chocolate macadamia, and cookies n creme. My favorite is the chocolate chip cookie. The cookies are all soft and moist. They are super fresh at the store and even the next day. Highly recommend!!! read more

Great American Cookies - Free samples of red velvet, cheesecake, and brownie. - Desserts Near Me - Braselton, Georgia

See all

Excellent service and great cookies! The Macadamian cookies are terrific and the chocolate chip cookies were my wife's favorite. We will be back when visiting relatives. read more

I called for pick up time for my son's cake. I was told the 630pm pick up time couldn't be sooner because of so many cakes had to be made. A half hour later I received a call from Mona saying the cake would be ready in 30 minutes. Thank you very much! read more

They have the best cookie cakes around. The cookie is so moist and chewy, it just melts in your mouth. Along with that came great service that offered great compliance with all of our needs. read more

Very nice staff! Lots of choices. I got a banana pudding milkshake and it was wonderful!

We stopped in today and Stephen, the owner (and staff) were so friendly! This place is amazing because of the people. All my kids birthday cookies will be ordered here! read more

Amazing! Delicious. The man who owns this is so kind and generous and gave us extra cookies just for being inside. He has given me hope in man kind! Great place read more

So I came in today to get some cookies and redeem a 5.00 award I had accumulated. I picked my cookies and told the man ( who I think is the owner) I had a 5.00 reward I wanted to redeem. He asked me if I had the new app, I said no. I asked him if I had to download it right now because I had my dogs in the car. He said no.... then said that if I didn't I would not get the 5.00 off. I said never mind and left. This was not the first time he would not let me use my reward. The last time Ahad a promo going if you bought 6 cookies you got 2 free. He told me that time, he was there to make money and that he was already having to give me free cookies. When I got home I downloaded the "new" app and it was supposed to transfer previous points.... well guess what, it transferred 11 points but not the previous earned 5.00. Due to the 2 poor customer service experiences I can not say that I will be back.... To earn a 5.00 award I spent around 75.00 at his establishment..... on cookies!!! Anita, thanks for your response but you may want to review your tapes... I did not rush out .... I handed him back the cookies and told him never mind if he would not honor the coupon to which he acted like he did not care....I may have not have remembered the promo exactly but he would not let me use my earned reward that day. read more

I'm pretty sure my husband and I are keeping this place in business! We hate to admit but we come almost weekly! The ice cream is amazing. The banana pudding is my favorite and my husband loves all the classic flavors like strawberry and mint. You gotta try mixing in the great American cookie pieces! The cookies are baked perfectly! We love getting the double doozies. So glad they came to braselton! Definitely an asset to the community! read more

Awesome customer service. Cookies and ice cream are both excellent. Super clean restaurant, too. Ordered cookie cakes, as well. Great at being patient and giving me suggestions on how to decorate the cookies for a party. read more