Cold snap left me in a mess. Car would not start. They arranged a tow and fixed it within 24 hours…read morewhen most shops were so busy they did not even answer the phone. They did a good job and waited till 7pm for me to pick up the car. If you need service Birkholz Auto is the place to call. Thank you Birkholz! John L.

We dropped our car off for an oil change; the pricing was SUPER reasonable, they used synthetic…read moreoil, & you get a discount when you have one of their stickers on your car! Plus, they have cats in the store! This place is WAY better than the dealerships. Everyone is super kind & helpful, & they offer rides home if you need to drop off your car. When we picked up, they gave us a full report after inspecting our car, outlining what needed to be fixed & what could wait. There was no pressure to add those things on, but they were put in our car's notes for next time. We'll absolutely be making the switch for future services :)

I've had nearly every service done on my vehicle from this business. They are kind and don't talk…read moredown to you. If you don't know anything about cars they treat you like how every human should be treated and the cats are a total positive. They send you diagnostics about your car and confirm before doing anything, there's pictures and pricing. they even offer loaner vehicles and free rides.

Repairs took way longer than they should have. Communication about the timeline was completely…read morelacking and unprofessional.

Their communication is terrible the project took five six days longer nothing was in writing they…read morenever finished and had anything programmed and blamed me for approving work they never had programmed on my computer. Also my 2019 GMC Sierra i had to replace the motor at $120,000 miles the transmission at 150,000 miles the upper control arm ball fell apart on the highway i would absolutely never buy a GM and I would absolutely never bring it to this dealership terrible experience they blamed me for everything ​​​​​​​​​​​​​​​​​

Caleb and the team at Walser Polar are awesome to work with. They were helpful in answering all my…read morequestions regarding buying a new Mazda and taking them for a test drive. The only reason I didn't go with them for my car purchase was that I found a more competitive offer at another dealership. Lovely lobby and waiting area as well for those getting their car serviced. I have in the past gotten my car serviced here but it was very expensive but the service was stellar!

Scam artists and thieves When I was buying my car and…read moresigning the papers, our car salesman was telling us how in 3 days we can give our car back full money back or within 30 days we can trade in. I verified that this car falls into that category. Sales rep said yes. My dad also verified and got the same answer. So I didn't think much of it. As now as I am having terrible time with my car and called them and they are ignoring me I resort to going back into my paperwork. I there I find that my car is now an as is deal. Which sucks because I don't remember signing that portion and how the sales rep would continue to flip the iPad away and only show it to me when I had to sign and of course everything is digital so I can look at it and deny it. Play the safe card and STAY AWAY FROM HERE

Our salesman La was incredible to work with. We had our eyes set on the new Sequoia TRD Pro. He…read moreshowed us a sequoia they had on the lot to get a feeling on the vehicle. Once we fell in love with the vehicle he walked us through the process of purchasing the vehicle. La was patient and very knowledgeable on the vehicle. Purchasing our first Toyota, La made the experience very enjoyable and a customer for life!

I'm absolutely outraged at how Maplewood Toyota handled what should have been a simple fix. After…read morelosing my key fob with the chip, I towed the car in, bought a replacement, and eventually found the original key that worked. Yet when I returned during my lunch break, demanding they simply test the key and return my car if it worked, they refused because "the technician wasn't there." No actual diagnostics were needed--just a test drive! I had to involve a manager since they were treating me dismissively, dragged the process out to try and make me late, and still charged me for diagnostics, even though nothing was wrong with the car. Too bad I have a great employer who understood. They tried to steal time and money from me, for absolutely no valid reason. This is fraud, plain and simple.

I write this negative review with a heavy heart. The former owner was my go to, so when he sold it…read moreto the new owner. I of course continued to go there. Too be fair the new owner worked with me when car repairs ran over budget and kept me on the road. I also used Snap various times to keep my car repaired. The problem lies in having to fix the same thing's multiple times. 3 radiators, 2 water pumps , 2 alternators, 4 different coolant reserves for starts. It's just ridiculous too have to pay for repairs to the same component over and over. So yes while he worked with me (new owner) it also cost me I. The end. Always an excuse of why the warranty didn't cover it. I have to agree with the poster below. Mike was wonderful and fair. The service I received from roger does not compare at all. Edit addition Another water pump. 3rd one! Ridiculous to say the least. New shop asked if it was the original?!

I hate even giving them one star. Had then engine light diagnostic .. had a coupon for a free…read moreengine check.. told I could not use it.. Got the estimate and was told I would be getting a $30.00 off coupon applied.. The cost was higher for the part .. they had me planned to come one day and it @supposedly " the wrong part .. had to come back... No comment on the increased part and only $10.00 off. I wrote and told them about how I did not appreciate that.... No return response. New management.. Mike where did you go.. I would take the extra trip to have your type of service. Will never go there or recommend them to even an enemy, fortunately I don't have any!

Auto Repair Service went out of their way to help my son after his car broke down. They even stayed…read more making sure that his car arrived with the tow truck. I am very appreciative and will be returning for future service.

Very professional and honest with their work. I have been with them for over 14 years. Their…read moreservice is awesome

These guys stripped every fastener in the wheel and rotor assemblies on my vehicle. They over…read moretorqued the wheels down to the point where my 1400 ft-lb electric impact could not take off the overtightened lug nuts. Additionally, the overtightened lug nuts warped my rotors. I had to go back and ask this shop to reinstall the wheels correctly. And finally, I now need an extractor kit just to replace the front rotors since the retainer screws are stripped. thx (i had recently replaced the retainer screws by hand, so I knew they were in good condition before this shop mangled them) And finally, they are way overpriced for this sort of service.

The first time I walked into this place I told the salesman I needed a minute to take it all in !!…read moreI was not kidding the indoor showroom full of cars I wanted overwhelming !! It's been a while since I was there but great people easy financing what more do you want.