I had my truck towed from Neb. to S&S on Wednesday, the 24. Asked to be notified when truck arrived…read moreand estimate on repair, never happened. They were closed the 25,26,27 and the 28 I called on Mon the 29 to inquiry if my truck had arrived. I was told, the truck was ready to be picked up and that I had been contacted. I checked my phone; I was never contacted. She stated she did call, I asked what number she used she repeated my number. So my phone is a Lier or she is, front desk help is worthless. Then I was charged 300.00 labor for a job that would take fifteen minutes to perform, (replacing ignition coil). I have replaced many of them, one 7mm bolt to remove them. I was then charged $74.70 for a single ignition coil, when you can purchase a pack of eight form Ford Motor company for $82.00 dollars. I was then charged $15.00 dollars to replace a spark plug, that I paid $7.00 dollars for, also from Ford, that I had replaced two weeks earlier. If that spark was replaced whom ever did it should have noticed it was new. Then I was charged $7.49 for hazardous materials. Not even sure what that is and still never received an estimate or gave permission to do repairs. To sum it up I paid over $400.00 dollars for a job that took less then 15 minutes to complete.

if there were 10 stars, I would choose them. volt meter…read morebottomed out and barely started in Colorado. Trey checked all charging systems, changed battery and had us out in half an hour. whew!!!

My son's car stranded him 20 miles from Sterling. He and his amazing girlfriend are in the middle…read moreof an epic move from Boston to LA. Herzog was there every step of the way. They even recommended a nice hotel, drove them there and picked them up after top quality automotive car service. What a class act in Sterling, Colorado!!!! Thank you for taking care of us!!!

The guys at Herzog are awesome! They do quality work and it's pretty quick! Great environment! They…read moredo solid work and know how to fix the problem the first time around

I am blown away by the service I received today. Going west on I 76 I had my back left tire pop. I…read morewas unsure which tire shop to go to and ended up deciding to get towed to new life auto. I was helped very quickly, they open their shop an hour early just to help me get back on the road. Truly I appreciate it so much because I am going back to California and have a long drive ahead of me. This is an excellent tire shop and I highly recommend coming here if you need help with your tires. I was scared to death of how this process would go and whether or not it would be difficult but new life auto made this very easy and quick and I am so thankful to be back on the road!!!! Seriously come here if you need tire repairs they are fantastic. Great value and kind service.

We were driving across country in our RV and we noticed the ride getting a little rough after…read moredriving through 112° heat in the high desert & then the Rockies. We pulled over at a rest area in Sterling to see what was wrong & realized that 2 older tires were completely falling apart. We limped to New Life which was fortunately only a few miles from the rest stop. They weren't busy, had the right size tires in stock, installed them & had us back on the road in just over an hour. They could have overcharged us for the tires & we'd have still been grateful for their efficiency, but they actually charged less than we paid for the tires we'd recently purchased in the big city where we live. Great service, good value, highly recommend!

Jason at Hilltop has been wonderful to work with! He has gone above and beyond to accommodate my…read moreneeds (even on his day off) when I was having some serious pickup problems. The customer service has been outstanding from the first call I made to the receptionist, the diagnostics, and repair. Jason was very generous with his time, and is very knowledgable. They have worked well with warranty information. Most importantly, I never felt like my lack of mechanical knowledge was taken advantage of. Jason very clearly explained the problems and the steps he would take to remedy it. Overall, I have never had a more pleasant and stress-free experience with a shop. I would recommend Hilltop, and Jason to anyone!

I called Toyota Roadside assistance and Hilltop Garage and Towing took the contract. They said…read morethey would be "77 minutes," but 3 hours later the truck had not shown up. Toyota reached out and the towing company said they would be another 30 minutes. After 4 hours I canceled and went a different route.

We have probably spent thousands of dollars at this business and they have always been there when…read morewe needed them. Their roadside service is amazing Eric is very polite and hard-working. It's not often that I would go against my family, but I'm related to Les Schwab and I prefer Great Western.

I have been going to Great Western for years. They are always professional, and courteous. They…read moreare hard working and even when busy make you feel like you matter.

We purchased a set of Cooper tires from them and went flat around 500 miles after we got them. One…read morewent flat on us not because of a puncture or anything of thay sort but theu didn't want to replace the tire when we went back to see what we could do they just told us we had to buy a new tire. And obviously u just don't buy one u buy two new tires if one goes flat. Terrible service they're friendly when u go in to buy but hesitant when something went wrong.

I was visiting in Sterling with a rental car and the tire light kept coming on. After adding air to…read morethe tire for 2 days, I figured there was a problem. I called H-R Tire and got a same day appointment. When I showed up I was given quick, friendly help and on my way in about 20 min. Thank you for making me feel safe on the road!!

Do not go here unless you have cash to pay them.... they refuse to take debit or credit card…read more Threatened to keep our vehicle until we paid in cash.

Towing a trailer for a cross country move, we had our automatic transmission fluid overheat and…read moreshifting stopped while going about 60 mph on the highway. After checking the fluid levels, we couldn't see anything clearly wrong, so we decided to stop by a shop to assuage our worries. Greg kindly checked the fluid level and assured everything was okay, for free!

We took my wife's truck in and got a speedy return however we did not get the same service when it…read morecame to the repair at no point did it seem the technician the service writer or the desk lady were in contact with each other and they definitely did not stay in contact with us. The repair was supposed to be a few day and took three weeks. My wife revived a text message saying the truck was ready with a price tag around 400$ more than the last quote we got which was no surprise being the quote changed multiple times. I called and TY the owner answered with a manor that seemed he didn't know any of this was going on. After talking with him a bit we agreed to meet in the middle of the highest and lowest quote we received. When my wife showed up to get her truck she was treated as if she didn't even matter. There was no remorse for the lack of professionalism.

From the owner: South Platte Auto Center LLC has been providing quality vehicle care in Sterling, CO since 2006. We…read moreare a family-owned business delivering honest and professional automotive repair and auto maintenance services to the people of Sterling and surrounding areas. The quality ASE (automotive service excellence) certified technicians at South Platte Auto Center LLC implement today's latest automotive technology and are equipped to handle all major and minor repairs on domestic vehicles.

The service personnel were all very friendly and polite. The waiting area was less than inviting. I…read moreknow that cleaning has to happen sometime... but it should be at the end of the day after customers have gone home. Not while they are in the waiting area, trying to talk on the phone. Hearing salespeople talk about their clients as well as their home life including what party they were at, is not professional at all. The work was performed on my car in almost the time quoted. I was quoted an hour n a half, it was two and a quarter. Time delays should be communicated to the customer when they are waiting for their vehicle. Also service personnel should wash their hands and protect customer vehicles from their work clothes when driving them out. Dirty hands on my steering wheel, and black marks on my seats. I was wearing white pants. I have since cleaned my seats and steering wheel. It's not that difficult to respect a customers vehicle.