Tried to get my car inspected and they failed it due to my brakes "locking up". Also said my brake…read morefluid reservoir was completely empty, which it wasn't. It was above the "min" line. Took it to get the brakes checked out and I was told they were fine. Took it to another place to be inspected, without doing anything different to the car. It passed. They also said the brakes were fine and had no clue what the guy was talking about. Either didn't know what he was doing or just didn't feel like doing it

We needed to check out a potentially leaky tire and spoke with the nicest lady on the phone who…read morehelped us locate their shop. We were met by the same hospitality and friendliness by all the employees. They took their time inspecting all our tires before sending us on our way without trying to make an unnecessary sale. If we were local we would definitely buy tires from Gilmer Tire and Auto!

From the owner: Your standard auto shop can have you waiting in a semi-comfortable room and feeling like just…read moreanother number. At Gilmer Tire and Auto, we won't make you feel that way. You can get just about anything you need done to your vehicle at our local tire and mechanic shop in Gilmer, TX. We'll get your ride as close as we can to its original driving performance.

Purchased my vehicle here and take it for service here every time it is due. Olivia is very helpful…read moreand professional.

Worst experience ever! They double deal so that whoever gets approved first gets the deal…read more This is also known as lying and cheating and reflects upon how management truly is as professions and individuals. All week my girlfriend had been in communication with the salesman. Today 9/25/21, Sat. we had an appointment at 1:45pm and sat our whole day around it. We both test drive the Dodge Durango. Bank had been called earlier that week and she knew what she could do. It was all left up to the test drive, interior and how much they would give for trade in. She sat down with salesman to await to hear from financial to only have the woman from financial to walk over and to tell us that the vehicle had just been sold! Really?? We spend a whole going through everything, set aside a whole Sat even both test drive to only have it sold out while we are going through the process?? What do you not understand about internal communication? So you start a deal with one person and just in case you don't make that sale you go ahead and offer the same deal to another? Management in all the sales area was at fault! The only person that wasn't and that truly sincere was the salesman we dealt with. It was also his last day there and from what we understand this is one of the reasons!

My car had an intermittent engine problem. Jerry took it for a test drive and it was perfect. I…read moreshow up a few minutes later, pay him for his efforts, step outside and the car will not start. I live out in the country and this my only vehicle. He and his mechanic set aside their plans, stay beyond their closing time and work on that car until it was repaired. I highly recommend this repair shop.

I have used Jerry since I moved to Longview for all my vehicles service needs. He runs a great shop…read moreand is always super friendly and honest. Would recommend to anyone.