All went well! Fast, easy and reasonable…read more Great staff and clean. Nice change from other places.

The service was amazing! The staff was friendly, knowledgeable, and kept me informed every step of…read morethe way! It was a very quick and pleasant experience with no high pressure sales like other places. Highly recommend!

I never should have cheated on Mike's Carwash. This place is so expensive, and doesn't do a great…read morejob. It barely got the back of my SUV at all.

My bumper got torn off in the car wash but they refuse to repair it because I had a crack on my…read morebumper which was completely unrelated to the damage. I guess if you have a dent on your hood and the carwash rips your hood off they aren't responsible because you had previous damage. The oil change guys called the manager as soon as it happened, 15 minutes later I went back in and asked what exactly the manager was doing that could possibly be more important than a customer who just had the bumper torn off their car, he showed up about 5 minutes after that. This happened Fri morning and I finally called Josh the manager late Monday afternoon when I still hadn't heard from him only to find out they had no intention of making this right. I cancelled my membership today and have told every person I come across what happened. I should have never cancelled my Tube membership, live and learn.

I was able to pull right into a bay and asked for an oil change and a tire rotation for my car…read more Several of the employees got to work on these tasks and I was out in what seemed to be less than 10 minutes. Each employee I spoke with was polite.

So very happy with the Service! I called early on a Sunday morning and was advised services are…read morefirst come, first serve, but I wouldn't wait long. I hopped right in my car and drove over. I parked behind the car leaving next, left my keys inside, and sat in the waiting room. It was a small space, no coffee, no frills, but I was in and out in about 15 minutes, so no complaints. Besides, Starbucks is near by, as is Mc Donald's. The staff was informative, honest, and friendly, and I received a discount on my next service. While I was only there for an oil change, he did a general inspection under the hood and noticed my air filter was gross. It's a newer car which im not familiar with yet, so being informed and given an option (which I did), I was even happier. Can't wait to return!

I have had two positive experiences here. The first was to fix a leaky tire, which they did for no…read morecharge. I was surprised at that because it wasn't a simple nail in the tire fix. The tire was leaking from the seal on the rim, so that took the whole tire off and remounted and replaced the valve stem. Then they test drove my car to determine the reason the brakes were pulsating for free. I walked out of there with no charges. My second trip was to replace the front brakes and rotors that were previously determined to be the cause of the pulsating. I asked them to check the rear brakes to see how much life was left in them. They came back and told me that there was 80% life left in the rear brakes. They could had lied to me, but they didn't. I think this business is off on good footing. If they keep it up, I will be a customer for life.

Sway bar on my fiance's chevy malibu. Very good people st…read morestore #128..However a little disappointed they dont use paper floor mats ss there were footprints all over the floor mat.

Slow! Too slow, I wait 30 minutes in January 2025, on a Wednesday, to get to the change bay…read more Before I backed out and drove off.

brainless wanna b mechanics. can't even change oil. every time I go I have to go to the auto store…read moreand buy my own oil because they don't have it, its not like I want to drive around going to find another oil change place that isn't busy.. well that's why because they are the worst. filled my wiper fluid with water I told them not to but " we put special stuff in so it won't freeze. bull poop it froze broke the water bottle and lines and deny everything, did you ask for the special winter not freezing I said no I told them I didn't want water at all. what stupid brainless corporate decision was that? still takes them half hour to change oil. there is no way to contact corporate or even the district manager, the manager won't give out information on who to contact, quite the little scheme going on there. had my girlfriend go there before all this happened told her make sure they don't put water in, they told her the same thing special water. sure as shit it froze in her car as well.. hey take five. that stuff you put in your drinks to make your drink cold is called frozen water.. kids now days no common sense and that's who's changing your oil. took my work truck in there and they said who ever changed the oil last screwed up the drain plug and I needed a new one and I said that would be you so guess that will be free.

Another good visit here. They have changed ownership and names. However I still get good service…read moreand value. The team seemed friendly and knowledgeable. The store was clean and orderly. They performed all the items they were supposed to as well as the things I asked about. Oil change prices can be high. I think you need to know what you need and how things cost before agreeing to certain services. The cold water and Reese Take 5 mini candy bar were a treat while you wait.

My second time coming to Take 5 on Lima and I can honestly say they have achieved "go-to" status…read more Today I was helped by the assistant manager Jonah and he is one of the most professional and polite persons I have encountered. Jonah and his crew are detailed and very proficient. I really like how they communicate with each other to ensure every small detail is not overlooked. As far as I am concerned, I'll be bringing both cars here from now on. I'm not sitting at a dealership for 2 hours any longer.

Run, don't walk, away from here…read more I took my car in for a check engine light issue. Initially I went to a nearby Auto Zone to have them run a test for the code. The results showed a proable thermostat issue. In March, Meineke flushed and replaced my coolant, so I was very concerned about whether they actually checked the whole cooling system. I was also concerned that this location caught the issue back in March and didn't tell me because they wanted me to come back again and give them more money. I also had my water pump replaced here in March. I talked to Tammy and asked her to pull up my past inspection results so I could see if they checked the thermostat or not, and if they did, what the notes said. I could not find my physical copies and the email links from March no longer pulled up notes. So I thought, "They'll be able to go over those notes with me and we can have a discussion about where to go from there." Instead, Tammy said, "We don't keep those in our system." I said that that is false because other employees have gone over results and notes with me in the past. She said, "All I can show you are payment confirmation documents." Huge red flag. The results indeed showed a thermostat issue, as well as an engine turbo issue. As far as the engine turbo thing, fair enough. But a thermostat in the system they worked on just 3 months ago? I can't believe that a part that supposedly had zero problems back in March completely failed and needed replacing just 3 months later. That's why I wanted to see the notes in the first place. Why would a business lie to anyone about that? My total bill was $832.22. When I went to pick up my car, Nathan, one of the mechanics, kept saying there was a 3% card fee if I paid with my debit card. I already knew about the fee; I don't know why he kept mentioning it. Why would I get hundreds My mom was there to make sure everything went OK because I told her about my concerns regarding Tammy. When my mom heard Nathan talk about the fee, she said, "Wait, you expect your customers to pay that?" Nathan laughed at her. Actually laughed at her. I sent an email to this Meineke's direct email and also to corporate customer service about my experience. I asked for a refund for the check diagnostic test and the thermostat replacement. Tammy called me and insisted that she did show me all the inspection notes I asked for. She even said, "Our cameras will show that I did go over those with you." She insisted that the part I had replaced was not something found to be an issue back in March, and then she read notes from the mechanic(s) who looked at my car back in March. I said, "Oh, so the notes DO exist!" A refund was not offered and I told Tammy there is something very wrong going on at that Meineke. The dishonesty, arrogance, and suspicious behavior at this location is out of control. I am considering contacting the BBB for help getting a refund.

This establishment is set up to take as much of you money as possible. The woman manning the front…read moredesk is well trained on this task. She seems to specialize in taking advantage of the ignorant and desperate. My wife's car would not start so she had AAA towed it to this establishment because it was right next to the Wendy's where this happened. All it needed was a new battery, but they told her that her fuel pump blew a fuse and her key fob didn't work (quite a coincidence). I brought her the other key fob and they said we'd have to come back tomorrow. I walked to the cr (which already had the new battery installed), turned the key and the car started right away. Seeing this, the front desk whom literally ran back to the store to get my wife to approve and sign off on $315.76 of charges before I could get back to the front office (I had to wait for the mechanic to put the engine cover back on). The Diehard battery they sold her for $219.99 is listed online for $115.99. to which they added $49.60 for battery installation and another $21.57 in "Fees", which were not specified anywhere on the receipt. I feel they took advantage of a senior woman who knows nothing about cars and new the car was towed into the shop so she was feeling pretty helpless. Having paid more then twice what we should have, I would recommend steering clear of this establishment.

In early October 2024 I needed to replace both the rear shocks on my vehicle. The mechanic who…read moreusually does the work for me gave me a quote of about $250 but couldn't get me in for over a week, so I called Tuffy on Jefferson and the clerk said the cost would be between $250 and $325, and I could bring the vehicle in the next day. That quote was comparable to what my mechanic gave me. However, when I arrived at Tuffy the next day the same clerk said it would be $1200. I said that wasn't what he quoted the previous day and he said "well the shocks are $250 each and then there's labor". I again reminded him of his original quote, he just shrugged and did not reply, probably assumed since I was already there I would go ahead with the job. I did not. My mechanic was able to do the job for $125 labor and I purchased the Monroe shocks with lifetime guarantee for $40 each from Ebay. The whole job was $205 plus tax. Obviously the Tuffy clerk was trying to run a scam. How many other customers have been ripped off by this Tuffy location? The owner should be aware of this problem and hire reputable people.

Within 3000 miles of an oil change, the oil pan bolt fell out!…read more Jeff at Tuffy first blamed us for removing it!!?? And then said it got knocked out when we hit something?? I noted that a fictitious scrape is not going to unscrew a bolt! Then he said I put the bolt in crooked, when I noted that it was probably damaged by his worker and that's why it fell out! If the bolt had not fallen out because of poor work, I would not have been putting a new one in! Now they say the oil pan is bent. Also suggested a fan belt, not realizing they just replaced it on this very service. THEY SIMPLY DID NOT TIGHTEN THE BOLT ENOUGH AND IT FELL OUT AND THEY WONT ADMIT IT AND WANT TO BLAME US! Poor service, and they will not take responsibility for their incompetent work. I STRONGLY RECOMMEND GOING SOMEPLACE ELSE AS WE WILL FROM NOW ON! From the previous reviews, it looks like others think the same way!

We have been going here for years. will always choose them over the dealership for the basics…read more Quick, polite, honest. Explains the problems well without making you feel stupid.

Friendly,Quick and efficient, job well done on my oil change. You can see the teamwork as they work…read moreand the quality of work and safety of there work will bring me back.

I took my daughters car in to have it checked for ABS error codes (that a local auto parts store…read moreid'ed with a scan) and to have TPM sensors replaced. Unfortunately, it appears the tech at the parts store cleared the error codes, so the ABS will remain until it triggers another error. The tire sensors were changed and the pricing was exactly what they said it would be. I will use this shop again for our other vehicles.

I went to Kruse for an oil change today. My engine light is on and I didn't mention it to them. I…read morepaid a FRACTION of the cost for my oil change that other places charge - AND I got a reason for my engine light being on - a very specific reason. A little background - I took my car to Tom Kelly Buick a month ago and without even diagnosing, Kelly said they were "positive" the catalytic converter needed to be replaced (not even 60,000 miles on the car) and gave me a quote of about $2700 - just for the part. I felt Kelly was not being honest with me so I did not acknowledge their quote. Today, Kruse proved me right! Not only did Kruse give me a specific reason related to an exhaust leak (which isn't even CLOSE to what Kelly would have robbed me for). Kruse went way above what I expected with their HONESTY!!! THANK YOU, KRUSE AUTOMOTIVE! You have earned a customer for life. I will refer EVERYONE to this locally owned business!!! Kruse - you have my loyalty