When I first pulled up to ask, if the oil change service was open on Sundays, I got a very…read moreunenthusiastic yes from a guy who apparently is part of the oil change team. Awesome. God helped me, the grind is endless with these guys. I'm used to an oil change with the filter upsell, but I knew I wasn't going to agree to anything from these people when they came to me with a $189.99 transmission service recommendation for a car with a sealed transmission. So you didn't check my transmission you just know it needs servicing. I was half tempted to say yes to this only to find out whether or not they would admit that they have no way of doing it even if they wanted to. It was about $30 more than I normally pay for an oil change, considering it came with a "free" car wash that's probably about right. From what I understand people pay $27 at Mike's which I will NEVER understand why people spend so much money on car washes here. Anyway they did their job. It's fine, but I probably won't go back.

We joined Drive and Shine when they came to Fort Wayne by purchasing unlimited plans for two of our…read morevehicles. We were sold a discounted Gold plan, and not told it was an introductory offer or anything. Last month I noticed our plan was changed to Basic. I have spent a couple weeks calling and talking with managers there and getting billed weird amounts instead of the set amount. I was told AI was being used and kept changing plans back to basic because they were discounted. Today I find out the plan they offered back when they opened here was discontinued, and the comparable plan by price is the Basic plan, which doesn't include the same features as the plan I've been paying for and was sold initially. Will definitely be cancelling our membership here. Definition of Bait n Switch.

I was able to pull right into a bay and asked for an oil change and a tire rotation for my car…read more Several of the employees got to work on these tasks and I was out in what seemed to be less than 10 minutes. Each employee I spoke with was polite.

So very happy with the Service! I called early on a Sunday morning and was advised services are…read morefirst come, first serve, but I wouldn't wait long. I hopped right in my car and drove over. I parked behind the car leaving next, left my keys inside, and sat in the waiting room. It was a small space, no coffee, no frills, but I was in and out in about 15 minutes, so no complaints. Besides, Starbucks is near by, as is Mc Donald's. The staff was informative, honest, and friendly, and I received a discount on my next service. While I was only there for an oil change, he did a general inspection under the hood and noticed my air filter was gross. It's a newer car which im not familiar with yet, so being informed and given an option (which I did), I was even happier. Can't wait to return!

Sway bar on my fiance's chevy malibu. Very good people st…read morestore #128..However a little disappointed they dont use paper floor mats ss there were footprints all over the floor mat.

I got 4 new tires and they squeezed me in with only 24 hours notice. Guys are always professional…read moreand very personable. Techs do a great job and I will always buy my tires at Bell! Thanks again gang!!

Slow! Too slow, I wait 30 minutes in January 2025, on a Wednesday, to get to the change bay…read more Before I backed out and drove off.

No line. Pulled into bay, they got right to work. In and out about 10 minutes. I am on their email…read morelist,they send useful coupons, not junk. Saved me $20. Appreciate that. The Reeses candy and water is a nice touch too.

Another satisfying stop for my annual convertible oil change. The team here works together and…read morekeeps the site clean. They work at a good speed without making errors. The gentleman who ran the service technicians was very friendly, professional and thorough. He had a trainee. He patiently worked with the gentleman to make sure things were done right. He double checked his work and did some professional hands on training. The tire pressure guy was helpfully when I put a couple questions by him. The shop manager came over to make sure things went well before I departed. She wanted me to do a Google review...why would I do that when we have Yelp? lol The team didn't try to up sell me on anything. They didn't push things that didn't need repaired. Overall, good experience at a fair price.

Friendly and quick. They check your filters and can replace those too. Give you water and a candy…read morebar

Run, don't walk, away from here…read more I took my car in for a check engine light issue. Initially I went to a nearby Auto Zone to have them run a test for the code. The results showed a proable thermostat issue. In March, Meineke flushed and replaced my coolant, so I was very concerned about whether they actually checked the whole cooling system. I was also concerned that this location caught the issue back in March and didn't tell me because they wanted me to come back again and give them more money. I also had my water pump replaced here in March. I talked to Tammy and asked her to pull up my past inspection results so I could see if they checked the thermostat or not, and if they did, what the notes said. I could not find my physical copies and the email links from March no longer pulled up notes. So I thought, "They'll be able to go over those notes with me and we can have a discussion about where to go from there." Instead, Tammy said, "We don't keep those in our system." I said that that is false because other employees have gone over results and notes with me in the past. She said, "All I can show you are payment confirmation documents." Huge red flag. The results indeed showed a thermostat issue, as well as an engine turbo issue. As far as the engine turbo thing, fair enough. But a thermostat in the system they worked on just 3 months ago? I can't believe that a part that supposedly had zero problems back in March completely failed and needed replacing just 3 months later. That's why I wanted to see the notes in the first place. Why would a business lie to anyone about that? My total bill was $832.22. When I went to pick up my car, Nathan, one of the mechanics, kept saying there was a 3% card fee if I paid with my debit card. I already knew about the fee; I don't know why he kept mentioning it. Why would I get hundreds My mom was there to make sure everything went OK because I told her about my concerns regarding Tammy. When my mom heard Nathan talk about the fee, she said, "Wait, you expect your customers to pay that?" Nathan laughed at her. Actually laughed at her. I sent an email to this Meineke's direct email and also to corporate customer service about my experience. I asked for a refund for the check diagnostic test and the thermostat replacement. Tammy called me and insisted that she did show me all the inspection notes I asked for. She even said, "Our cameras will show that I did go over those with you." She insisted that the part I had replaced was not something found to be an issue back in March, and then she read notes from the mechanic(s) who looked at my car back in March. I said, "Oh, so the notes DO exist!" A refund was not offered and I told Tammy there is something very wrong going on at that Meineke. The dishonesty, arrogance, and suspicious behavior at this location is out of control. I am considering contacting the BBB for help getting a refund.

This establishment is set up to take as much of you money as possible. The woman manning the front…read moredesk is well trained on this task. She seems to specialize in taking advantage of the ignorant and desperate. My wife's car would not start so she had AAA towed it to this establishment because it was right next to the Wendy's where this happened. All it needed was a new battery, but they told her that her fuel pump blew a fuse and her key fob didn't work (quite a coincidence). I brought her the other key fob and they said we'd have to come back tomorrow. I walked to the cr (which already had the new battery installed), turned the key and the car started right away. Seeing this, the front desk whom literally ran back to the store to get my wife to approve and sign off on $315.76 of charges before I could get back to the front office (I had to wait for the mechanic to put the engine cover back on). The Diehard battery they sold her for $219.99 is listed online for $115.99. to which they added $49.60 for battery installation and another $21.57 in "Fees", which were not specified anywhere on the receipt. I feel they took advantage of a senior woman who knows nothing about cars and new the car was towed into the shop so she was feeling pretty helpless. Having paid more then twice what we should have, I would recommend steering clear of this establishment.

Within 3000 miles of an oil change, the oil pan bolt fell out!…read more Jeff at Tuffy first blamed us for removing it!!?? And then said it got knocked out when we hit something?? I noted that a fictitious scrape is not going to unscrew a bolt! Then he said I put the bolt in crooked, when I noted that it was probably damaged by his worker and that's why it fell out! If the bolt had not fallen out because of poor work, I would not have been putting a new one in! Now they say the oil pan is bent. Also suggested a fan belt, not realizing they just replaced it on this very service. THEY SIMPLY DID NOT TIGHTEN THE BOLT ENOUGH AND IT FELL OUT AND THEY WONT ADMIT IT AND WANT TO BLAME US! Poor service, and they will not take responsibility for their incompetent work. I STRONGLY RECOMMEND GOING SOMEPLACE ELSE AS WE WILL FROM NOW ON! From the previous reviews, it looks like others think the same way!

In early October 2024 I needed to replace both the rear shocks on my vehicle. The mechanic who…read moreusually does the work for me gave me a quote of about $250 but couldn't get me in for over a week, so I called Tuffy on Jefferson and the clerk said the cost would be between $250 and $325, and I could bring the vehicle in the next day. That quote was comparable to what my mechanic gave me. However, when I arrived at Tuffy the next day the same clerk said it would be $1200. I said that wasn't what he quoted the previous day and he said "well the shocks are $250 each and then there's labor". I again reminded him of his original quote, he just shrugged and did not reply, probably assumed since I was already there I would go ahead with the job. I did not. My mechanic was able to do the job for $125 labor and I purchased the Monroe shocks with lifetime guarantee for $40 each from Ebay. The whole job was $205 plus tax. Obviously the Tuffy clerk was trying to run a scam. How many other customers have been ripped off by this Tuffy location? The owner should be aware of this problem and hire reputable people.

We have been going here for years. will always choose them over the dealership for the basics…read more Quick, polite, honest. Explains the problems well without making you feel stupid.

Friendly,Quick and efficient, job well done on my oil change. You can see the teamwork as they work…read moreand the quality of work and safety of there work will bring me back.