Had a good experience. Great work and great customer service!! Will be back soon. May get a…read moreservice contract.

Quickly in and out, the employees went above and beyond with towel drying the exterior of the car…read moreand polished the tires as well. The vacuum cleaners were not as powerful as I expected but it was a decent job overall.

I brought my 2018 BMW X5 xDrive35i to this Valvoline on 1/29/26 for a routine oil change and paid…read more$152.43. Before service, my vehicle had no oil leaks, which was confirmed by their initial inspection report. A trainee worked on my vehicle during the service. After the oil change, I was suddenly told my car had an oil leak and was given a second inspection printout that directly contradicted the first. I drove straight home and immediately found fresh oil pooling in my driveway, which continued to worsen overnight while the car was parked. When I returned, I was told the drain plug was cross-threaded. That explanation later changed to the damage being "pre-existing," despite no leak prior to service and no disclosure before reinstalling the plug. I was then sent to BMW and told to contact Corporate. BMW's inspection resulted in an estimated $5,000 in required repairs related to oil leakage and associated damage. Valvoline Corporate later attempted to minimize the issue by saying reimbursement was "at the discretion of the shop," even though this damage appeared immediately after their service. Between poor workmanship, contradictory documentation, and shifting explanations to avoid responsibility, this was one of the worst automotive service experiences I've had. A simple oil change turned into thousands of dollars in damage. If you value your vehicle--especially a BMW or any car requiring care--do not trust this location.

Had a wonderful experience. Had a clean shop and a fast efficient crew that got me in and out in…read morejust a few minutes! Friendly service and the manager Adam was super nice and informative. Would definitely recommend this place and I will be coming back for my next oil change!

I stopped by Tires Plus because my daughter's left rear tire appeared to have a leak. Keyador…read moreimmediately addressed our concerns within moments of arriving. The service was quick, professional, and greatly appreciated. Great job, guys and keep up the excellent work! We had a wonderful experience with Keyador.

I'm sharing my experience with this Tire Plus location because customers deserve honesty and…read moretransparency. I brought my 2024 Honda HR-V in for a brake inspection after occasionally hearing minor squeaking. Knowing debris can sometimes cause noise, I wanted to be cautious. After the inspection, I was told I needed front and rear brake pads and rotors replaced due to alleged rust and glazing. For a relatively new vehicle, this recommendation was concerning. When I questioned it, Emmanuel insisted the work was necessary and quoted me $1,967, later reduced to $1,467. The price and urgency raised serious red flags, so I declined and sought a second opinion.That second opinion likely saved me nearly $1,400. I went to Butler Tire, where my vehicle was inspected again. I was told I did not need brake pads or rotors at all and that my brakes were operating safely. I was even provided photos showing the brake pad depth measured with a gauge in the green/safe range..Based on the second inspection, I strongly believe I was nearly swindled into approving unnecessary repairs. Had I not trusted my instincts and done my due diligence, I would have paid for work that was not needed. This is especially disappointing as I was a repeat customer. I'm posting this to encourage others especially women to get a second opinion before approving major repairs at this location. Ask for measurements, request proof, and don't feel pressured. It could save you a significant amount of money.

Communication is not there at all. Never responded to call, or text after initial contact.read more

I asked him what time could he come out. He said 10AM. I arranged my schedule accordingly. By 10:30…read moreI asked for an ETA. HE said he was running behind. By 4:00 I had not heard from him. When I saw the one star I thought I would take a chance. If you time is important don't make the same mistake.

Great service but Devin is no longer there so I go to the one in austell rd now. Appreciate…read moreeverything

My experience at Express Oil Change was so bad, I feel obligated to warn others…read more I came in for what should've been a simple service. Not only was I overcharged, but the work was clearly not done properly. My check engine light is still on, which was one of the main reasons I brought my car in to begin with. When I returned to address the issue, I was met with nothing but unprofessionalism and zero accountability. The manager didn't even pretend to care. His exact words were: "There's nothing we can do. You can leave a Yelp review if you want," and then he walked off mid conversation. No explanation. No apology. No effort to resolve the problem. This place clearly lacks integrity, customer service, and basic decency. I trusted them with my vehicle and got ripped off in return. Save your time, money, and sanity go literally anywhere else!!

Waited in car line for maybe 20 minutes, did not like that another car drove in behind me and…read morepulled into the car bay next to me after the attendant moved me from that very same service bay. I left there and went to Strickland Brothers on Old National Highway, service difference was like from night to day. Strickland Brothers made me feel like I was their priority.

This was my first time using this establishment. Just went for a simple oil change. It's kinda…read morelying in the cut, I almost missed the turnoff to get to it. I recently cancelled the oil change place in ellenwood that I've used since moving here because the difference in Appearance between my last and recent visit has deteriorated and it looked and felt dirty and un kept. This jiffy lube was neat and clean in appearance and personnel. I was ok with the price but the fact that I used an internet coupon made it even better.

Incompetence and horrible customer service!…read more I showed the attendant my coupon when I first arrived. They said they would take care of it. Got the oil change and told to pay. I tap my card and then I was given my receipt. I see that the discount was not applied. Attendant starts the conversation by telling me it is my fault and that they can give me the discount next time. Asked if I could get another service and get the discount on that. Originally told yes but manager vetoed that and said I already paid. I literally showed the coupon when I first arrived. Attendant never told me the price nor showed me the final price before telling me to pay. Manager will not let me get the discount on a different service. They must be hurting for business and I see why. I will not return.

Pulled up, didn't have to leave the vehicle. Reasonable price for an oil change and they even…read moreshowed me the dipstick to validate oil level. Filled all fluids as well. I was traveling but would go back if in the area with a need.

I am very happy that I brought my car here and the sales and service specialist Anita Lattimore she…read morewas awesome. She took care of my appointment the time that she had put me in and she honored it! She also helped me to unclogged my windshield water sprayer! Awesome job and service

They tripped my maf sensor so the check engine light would come on. I'll never go to that location…read moreagain as a matter if fact I'm canceling my card

I had a good experience. Jey worked with me to get the job done and I'm pleased with the results.read more

Spoke with them for a couple days about the vehicle. We had a time and date set for him to come out…read moreand he never showed.