This is more of a review for the property management co., Ocean Reef and not the house, Grayt Oasis. Stayed at their Grayt Oasis managed house from June 6th-June 12th 2021. The house itself is very nice and well equipped, especially the kitchen. Well, the grill at the house leaves a lot to be desired(its a $50 Walmart special gas grill) that's my only complaint about the house itself. There is a nice grill at the pool, but you run the chance of another family using it. The house is beautiful, well appointed and has all the kitchen utensil you'll need. Well there is only one small cutting board that we could find. I found the walking distance to beach a non issue as its a very short walk. I give this review 3 stars because of the rental management company. Had they done their jobs this house would have been a 5 star. I sure hope they get their act together, if not this house is going to get run down quickly.
My problem lies with the rental management company, Ocean Reef. Booking was easy and convenient and they have a great website. Customer service doesn't seem to be Ocean Reefs strong point. Well in advance of our trip I sent two emails(maybe one was a phone call and not an email) to the company with basic questions... very vague and short answers again very easy basic questions about the property. The rep's were not helpful at all. Made me feel like an inconvenience.
We checked in and the house only to find it filthy. Dirty dishes put up as clean, counter tops and floors were filthy(chunks of food) Used soaps from previous renters still in showers. Outside garbage cans over flowing with garbage bags and bags placed all around the cans. Called Ocean Reef after we checked in to let them know the condition of the house, it was after hours, so we got the answering service. No return call from ocean reef. The answering service went out of their way to try and get in touch with someone with Ocean Reef...no luck. Called back the next day and got the answering service again, no luck again in getting anyone with ocean reef. I finally got hold of someone, I think 15 hours after checking in(still no call back from my calls to the answering service calls). In the time waiting for a call back we spent our 1st evening cleaning the house to some degree and washing every dish, cup and piece of silverware in the kitchen. After finally getting a Ocean Reef rep and explaining the house condition, I also told added I had no confidence that all the beds were clean. Their response, was I'm sorry, what would you like us to do...have all the beds remade. I said, YES of course and I would like the beds to be remade with clean sheets and the entire house to be cleaned like we expected it upon arrival. They sent a crew out and we had to vacate the house as they cleaned. They did a marginal job recleaning the house. They didn't replace the sheets in the bunk room or even reclean that room as they were supposed to. So we cleaned the sheets on the bottom bunks as they were the only ones being used. After the reclean we found sand all in the top bunks that we never used. The cleaning crew didn't even bring a vacuum or a broom. Just a few cleaning supplies and a reusable dry dusting mop. I started to call and complain again, but I wanted to start my long awaited vacation and I thought for sure I would hear back form Ocean Reef to make sure that reclean went well, I haven't heard back from ocean reef to this day. I got their automated survey after my automated check out. But that's it as far as Ocean Reef checking back with us. I've sent them two emails immediately after check-out regarding all of this and I haven't heard back from them. At least a previous renter did get a hand written and signed note of apology from Ocean Reef for their bad experience as I found it in a drawer. Maybe I shouldn't have been so nice.
To the owners of Grayt Oasis. You have a great house and well appointed and we appreciate you sharing it with us. The house needs to be better managed and taken care of. You have roach and spider problem and the water filters in the fridge and ice makers are way past the point of needing replacing. The stand alone ice maker smells of mildew. read more