Kind. Courteous. Professional…read more On my way to the UP with 3 kids, one of my tires started losing air...at 5 pm on a Friday of course. I called ahead after finding Upper Lakes' info and explained my situation to the gentleman who answered. He told me to keep driving and he would hold some of his crew past closing time (if needed) to make sure we wouldn't be stranded. As promised, when I pulled up, he and 3 other guys were waiting. They promptly pulled my tire off to start inspecting it for leaks while also checking all of the other tires. A faulty valve stem was discovered and everything was broken down and repaired in a short amount of time. All the while, the whole crew chatted with my 2 toddlers who had already had enough car seat time at that point. Soon, we were back in the truck and headed North. The guys at Upper Lakes have my greatest appreciation and thanks. If they treat a pass through customer this way, I can only imagine the service provided to their routine customers! Thank you again!

Great service! Super quick! I had a blown out valve stem…read morewhile passing through the area and it couldn't of went smoother.

Great shop, honest owner and mechanics. I drive way out of my way to take my vehicles there.read more

We had a car emergency when our wheel bearing broke. The tire was still intact, but it was about to…read morefall off. We pulled off the exit and ended up right in front of this auto shop. Jeffrey truly saved the day. We still had a long drive home and were in a tough situation. We can't express how grateful we are for the help. By the grace of God, we happened to stop there when everything was closed. Thank you for your kindness and for helping us get safely back on the road.

Stopped in today because we were on our way up to visit the parents last night and it threw a…read more"service electronic throttle control" error about 10 mins out. We went this morning to the local dodge dealership since we have a dodge eco-diesel and they told us they can't do anything for use since it's from Canada and out of basic warranty. We drove to multiple places that ended up being closed and got referred to upper lakes tire. Thank goodness! Brian was beyond helpful! Even though he said he didn't do much with diagnosing, he came out and ran the codes for us. This is a common problem so he was able to clear the code for us so we can get home and get it back to the dealer who gave us the warranty. To top it off, he didn't even charge us! Thank you Brian and the staff at upper lakes tire, highly recommend!

I took my car in here to have 4 new tires put on. I was in the area visiting family as it was…read moreChristmas time, and my brother looked at my tires and said they were bald and I needed to replace them ASAP. My brother suggested this place and when I called they said they could get the tires and install them that day (even though it was Christmas Eve if I remember correctly) - AWESOME! I took my car in and they completed the work promptly. I was happy with everything. Fast forward about 6 months and I was due for routine maintenance at the dealership (Lexus). Shortly after I dropped it off, they called to ask if I'd recently gotten new tires. I informed them that I had and they told me that whomever had installed them had broken the hub lock. They gave me the broken piece when I came to pick up my car and it was covered in rust where it was broken, so I believe that they (Lexus dealership) didn't break it themselves and try to pass it off as someone else's mistake. Anyway, it cost me $160 to replace it! Also, they told me that I'm lucky I didn't get a flat while I was driving because neither I or the tow truck guy would have been able to remove the tire due to the broken part. Giving 2 stars because they WERE able to accommodate me during the holidays and I appreciate that. However, to let me drive off knowing (they knew...) they'd broken that part is AWFUL. I could have been stranded! I totally understand that mistakes happen, such is life. But to not fess-up and make it right? Sorry, but that's just bad business.

Horrible service! Went in for a tire balance, came out with more issues, and the whole driver side…read morecompletely rounded off of all the lug studs on my wheels. After a half hour of trying to keep my cool with the self arrogant lady at the counter who can't put the script down, she finally comes back from the shop and says they will replace one. ( the one that has the whole cap missing) I should of noticed when there was hammering going on during a tire balancing that maybe there's a red flag right there. So they completely ruin one of my aluminum lug studs and round off the heads of the others and wouldn't own up to it. The only thing that kept coming out of the ma'am's mouth was we've been open for many years and we didn't do that im sorry. I will not be going here ever again. Not to mention location sucks and they only post the good reviews on Facebook. Like what are ya hiding?

On a golf trip and had an almost flat tire. They Removed a screw from tire and fixed in 10…read moreminutes! Friendly staff.

I would like to thank the DTC Gaylord Store Manager, Travis Denney, for his assistance with an…read moreissue I had. He was very professional and focused on presenting an acceptable solution rather than contesting my concerns. What a break from normal responses that companies give nowadays! All owners / managers/ operators should remember that customers are a business' life-blood and return your efforts with loyalty and referrals. It's a fairly simple equation. Satisfied customers tell four others Dissatisfied customers tell twenty others Do the Math! Gary S

I purchased winter tires from Discount Tire's website. I scheduled a date to have them installed. I…read morereceived text messages from Discount for three days in a row ahead of the install date to remind me about the appointment . The day of, I received another message confirming my appointment. I made a special trip into town and arrived at the appointment on time. The guy running the desk looked up my order and confirmed that my tires had not arrived. He blamed it on FedEx. He was unable to confirm when the tires would arrive or when I could be rescheduled. I cancelled my order. Giant waste of time. Connect your order SMS solution to your inventory solution for gods sake and stop wasting people's time.

We were passing through town when our tire light came on. Called Express Tire and they got us…read moreright in! Quick and professional service.

Buyer beware!,,,,,this used to be a great place to go to take care of your tire needs,but now they…read morewill try and run a scare tactic on you and attempt to convince you to buy new tires from them..claiming they had a tire blow up in they're face just last week....they tried the same tactic on a friend,,and another they attempted to claim he needed new rims...all vehicles ended up serviced at another shop ,no problem ....do not waste your time with these jokers there are other places that will be glad to serve you

I have proudly been a top tire customer since moving to the area in 2017. We have had them put new…read moretires on all of our vehicles and now as of today new tires on our camper. At the counter, I believe his name is Joe, he's extremely hard-working and very sweet. He's always been willing to help pack up my vehicle from the bay... Which embarrassingly makes me quite uncomfortable to do and he has no problem doing it... Even when he was wearing a cast on his leg a couple years back... They are prompt with their service offer amazing pricing and no bullshit attitude... they are honest and do the work as quick as possible... Their inventory is a little bit small because the location itself is small offering only to bass and a small show room with a TV and a couple of chairs. However they will order in just about anything that you could want and call you as soon as it arrives. I cannot believe I did not think of putting a review in sooner but I'm glad that I checked in today and decided to add my opinions I highly recommend anyone to go here whether you are passing through with an emergency when it comes to your tires or if you were in the surrounding area looking for a go to shop when you need this service.

Great service at a fair price. The crew makes quick work of things. Get your tires here!read more

We were stranded and they were able to get us in and on our way. We were not forced to pay for an…read moreadditional night in the hotel because of their timeliness.

We were on vacation and my daughter's 2013 Ford Edge was making noise from the front left brake…read morewhen stopping. I took it in for an evaluation not knowing exactly what was wrong. I usually change the brakes myself, but we were on vacation at our lake house and I did not have all the tools needed and I was worried if I attempted it I may get in over my head. I dropped the car off and told them about the left front issue and before I even got home (10 min drive) had an email estimate. I opened my email and found an estimate for the following: 4 Brembo brake pads 2 Rotors 2 New calipers 2 New wheel hubs All of that was diagnosed in the time it took me to get home (about 10 mins). total cost of parts $981.93 total cost of labor $819.00 after tax and supplies the total price $1884.84 Hard pass on that. Not sure why my daughters edge with 118,000 miles needed Brembo brakes and honestly just curious if they even looked at it or just threw everything they could at it just to see what I would pay. Front brakes/ rotors on my 2022 Ram Rebel were $367.56 out the door downstate a month earlier. We picked up the vehicle and called around some other local shops and found one (Luckily as it was July 4th weekend) and had brakes and rotors replaced for $515.84. Calipers just needed a good cleaning. Shoutout to Daves Garage in Gaylord. Job was done in under 2 hours and we have had no problems with the car since.

These guys and gal gave great service! They were like a well oiled machine - pardon the pun - they…read moredid my oil change and "courtesy check" in no time at all. Everyone seemed very knowledgeable, friendly, quick, and efficient! It will be my go to place when I'm in Michigan.

here's my puddle of oil and jacked up oil pan & drain plug, that NEVER leaked a drop before going…read moreto midas Kalkaska and sitting for 5 straight minutes while someone jacked around under my car, another guy spent that 5 minutes removing ait filter housing I'd already said I had just changed & then I was told by greeter that i'll needed a new drain plug that would be an additional $5. i knew something was afoul, l refused service and immediately left. I now have an estimate of $500 to replace oil pan (because trans mounts need to be removed to access). This is 100% the fault of midas, kalkaska and was either due to sheer incompetence, or it was intentional.