Ended up getting a nail in my tire. Call Ken's tire service. The nice lady on the phone said bring…read moreit on up. They had me in and out of there in 15 minutes. The owners are very nice and entertaining. Thanks again for the great service.

Horrible service! Went in for a tire balance, came out with more issues, and the whole driver side…read morecompletely rounded off of all the lug studs on my wheels. After a half hour of trying to keep my cool with the self arrogant lady at the counter who can't put the script down, she finally comes back from the shop and says they will replace one. ( the one that has the whole cap missing) I should of noticed when there was hammering going on during a tire balancing that maybe there's a red flag right there. So they completely ruin one of my aluminum lug studs and round off the heads of the others and wouldn't own up to it. The only thing that kept coming out of the ma'am's mouth was we've been open for many years and we didn't do that im sorry. I will not be going here ever again. Not to mention location sucks and they only post the good reviews on Facebook. Like what are ya hiding?

I bought a used SUV at Don Nester Chevrolet. Everyone that I…read moreworked with in the Sales Dept. and the Service Department was very nice and cared. The Owner and the Sales Manager are very caring. My vehicle had a problem and they handled it. There was no arguing or hours on the phone to get it done. These people care in my view and they want you to be pleased with your purchase. if you asked me would I buy there again? 100% I will. Very impressed. A big thank you to all at Don Nester Chevrolet in Roscommon, MI. 5 Star rated by me!

Sadly, the negative reviews are true for this small business. I bought a used car from them and…read morethings seemed good with the salesperson but as the sale progressed, mistakes were made. Here are some of the major mistakes. 1. First they sold me the wrong car by putting the wrong vin of a different car on the paperwork. 2. I was having the car shipped and they didn't ship it with temporary tags or the title. They mailed me the title and temp tags with USPS snail mail that took 10 days to reach me. 3. They gave me two different key fobs. One for my car, one for a different year/make of the same model. They won't try to fix the situation because "the deal is done." BTW it costs 800-1000 to get a duplicate key fob and get it reprogrammed. Dealership businesses live or die on referrals. I can't see someone referring these people.

I have proudly been a top tire customer since moving to the area in 2017. We have had them put new…read moretires on all of our vehicles and now as of today new tires on our camper. At the counter, I believe his name is Joe, he's extremely hard-working and very sweet. He's always been willing to help pack up my vehicle from the bay... Which embarrassingly makes me quite uncomfortable to do and he has no problem doing it... Even when he was wearing a cast on his leg a couple years back... They are prompt with their service offer amazing pricing and no bullshit attitude... they are honest and do the work as quick as possible... Their inventory is a little bit small because the location itself is small offering only to bass and a small show room with a TV and a couple of chairs. However they will order in just about anything that you could want and call you as soon as it arrives. I cannot believe I did not think of putting a review in sooner but I'm glad that I checked in today and decided to add my opinions I highly recommend anyone to go here whether you are passing through with an emergency when it comes to your tires or if you were in the surrounding area looking for a go to shop when you need this service.

Great service at a fair price. The crew makes quick work of things. Get your tires here!read more

Kind. Courteous. Professional…read more On my way to the UP with 3 kids, one of my tires started losing air...at 5 pm on a Friday of course. I called ahead after finding Upper Lakes' info and explained my situation to the gentleman who answered. He told me to keep driving and he would hold some of his crew past closing time (if needed) to make sure we wouldn't be stranded. As promised, when I pulled up, he and 3 other guys were waiting. They promptly pulled my tire off to start inspecting it for leaks while also checking all of the other tires. A faulty valve stem was discovered and everything was broken down and repaired in a short amount of time. All the while, the whole crew chatted with my 2 toddlers who had already had enough car seat time at that point. Soon, we were back in the truck and headed North. The guys at Upper Lakes have my greatest appreciation and thanks. If they treat a pass through customer this way, I can only imagine the service provided to their routine customers! Thank you again!

Great service! Super quick! I had a blown out valve stem…read morewhile passing through the area and it couldn't of went smoother.

Mike was amazing! We were traveling up the UP and suddenly had a part fall from the car causing…read moredragging. He had the time to get us in despite looking like a busy day and explained everything to us. Very thankful for honest and good auto-mechanics

Suzzie is Great ! Chuck Fixed my Truck! In one day out the next! My 1997 f350 Truck broke down in…read morethe woods, their team Rocked it! Thank You very much from the Hoop!

Excellent professional service and unbelievably fast response time! We were stranded on I-75 with…read morea flat tire - D&N had us up and running literally within minutes. Highly recommend! And it was on a holiday!

If there was a way to give this company 0 stars, I would absolutely do it…read more My vehicle was in standstill traffic on I-75 on Sunday, July 27, 2025 because of an accident. D and N Towing was called to the scene and the driver was speeding on the left shoulder when he struck my car and another vehicle. The driver of the tow truck jumps out and starts cursing at us saying we "swerved onto the shoulder". We didn't. We were parked. They clipped my side view mirror and tore off the rear quarter panel on the other vehicle. After sending the damage report and pictures to the company and repeated phone calls, some lady answers the phone today and says "we are not responsible for the damage to your car" and hangs up. Are you kidding me? Hang up on me? Read other 1 star reviews, this lady is a disaster. The tow truck itself hit the other car so hard that in punctured the tow trucks gas tank. They have zero professionalism and their customer service is a nightmare. Don't ever do business with these people. I was asking for $200 for the damage to my car. $200.

We were passing through town when our tire light came on. Called Express Tire and they got us…read moreright in! Quick and professional service.

Buyer beware!,,,,,this used to be a great place to go to take care of your tire needs,but now they…read morewill try and run a scare tactic on you and attempt to convince you to buy new tires from them..claiming they had a tire blow up in they're face just last week....they tried the same tactic on a friend,,and another they attempted to claim he needed new rims...all vehicles ended up serviced at another shop ,no problem ....do not waste your time with these jokers there are other places that will be glad to serve you

Great Service..............Was a bit long but an appology was given, and obvioulsy…read more am very happy with the wear of my tires. They are doing a great job. Once in for the rotation was done very quickly.............. Lots of folks there having service. There are stores across the country and had tires rotated in another state.

These people were the nicest and the best service I have ever experienced …read more Anytime I need tires no matter where I am I will be going back to do business with these people they help me out when I really needed help

Stopped in today because we were on our way up to visit the parents last night and it threw a…read more"service electronic throttle control" error about 10 mins out. We went this morning to the local dodge dealership since we have a dodge eco-diesel and they told us they can't do anything for use since it's from Canada and out of basic warranty. We drove to multiple places that ended up being closed and got referred to upper lakes tire. Thank goodness! Brian was beyond helpful! Even though he said he didn't do much with diagnosing, he came out and ran the codes for us. This is a common problem so he was able to clear the code for us so we can get home and get it back to the dealer who gave us the warranty. To top it off, he didn't even charge us! Thank you Brian and the staff at upper lakes tire, highly recommend!

I took my car in here to have 4 new tires put on. I was in the area visiting family as it was…read moreChristmas time, and my brother looked at my tires and said they were bald and I needed to replace them ASAP. My brother suggested this place and when I called they said they could get the tires and install them that day (even though it was Christmas Eve if I remember correctly) - AWESOME! I took my car in and they completed the work promptly. I was happy with everything. Fast forward about 6 months and I was due for routine maintenance at the dealership (Lexus). Shortly after I dropped it off, they called to ask if I'd recently gotten new tires. I informed them that I had and they told me that whomever had installed them had broken the hub lock. They gave me the broken piece when I came to pick up my car and it was covered in rust where it was broken, so I believe that they (Lexus dealership) didn't break it themselves and try to pass it off as someone else's mistake. Anyway, it cost me $160 to replace it! Also, they told me that I'm lucky I didn't get a flat while I was driving because neither I or the tow truck guy would have been able to remove the tire due to the broken part. Giving 2 stars because they WERE able to accommodate me during the holidays and I appreciate that. However, to let me drive off knowing (they knew...) they'd broken that part is AWFUL. I could have been stranded! I totally understand that mistakes happen, such is life. But to not fess-up and make it right? Sorry, but that's just bad business.