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Gray Fox Jewlery

5.0 (1 review)

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6 years ago

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JCPenney

JCPenney

2.2
(20 reviews)
2.0 mi
$$

My family and I had a very disappointing experience at JCPenney. We were being checked out by an…read moreemployee named Marilyn when the register/gift card machine stopped working. Instead of handling the situation professionally, she became angry, started yelling, and repeatedly banged on the machine. She then stopped helping us, leaving the manager to step in and resolve the issue. The machine had already taken our $17 gift card when it crashed. Although we eventually received a replacement gift card, the process took far longer than it should have. It was a simple issue that became unnecessarily frustrating because of the poor customer service and lack of urgency. We also felt that we were treated differently because of our race, which made the experience even more upsetting. Overall, Marilyn's behavior was unprofessional, disrespectful, and unacceptable. I expect better customer service from JCPenney, and I hope management addresses this so other customers are treated with the respect they deserve.

I specifically came in here, looking for some of the Disney enchanted jewelry that they carry…read more Well, they didn't have the piece I was looking for. They did have another ring that I was interested in. After standing by the case for about seven minutes, my husband became over and asked if anybody had been over to help me yet when I said no he went over to wear three employees that had JCPenney name tags on. We're standing and talking and asked if there's anybody working in that section. They proceeded to look at him as if they had never heard anybody speak to them and then looked at me and told him oh well somebody will be with you soon. And then I'm meeting that went back to their conversation. At that point, we chose to just leave because clearly they were not interested in selling any of the jewelry that they had there. Horrible customer service

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JCPenney
This is why Penneys is going bankrupt. What were they thinking?
This is why Penneys is going bankrupt. What were they thinking?
JCPenney

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Gray Fox Jewlery - jewelry - Updated July 2026

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