Their new address is 457 Lovers Lane…read more Had to bring in my 1 year old for high fever & each person we encountered from reception, to nurses, Xray technician, Doctor & registration were so kind & compassionate to us. I was very impressed by the facility & empathy shown by the staff. Even though it was busy & we were there for a while, we will definitely come back if we need to! Very grateful

hello. I had a referral order from a licensed APRN to get an C-ray for my daughter's foot. because…read morethe couldn't "find" the APRN in the system, they refused to do the x-ray. instead, they are going to charge me for a full sick visit so they can make more money. stay away from med center urgent care, it's a racket to get more money from you.

Great clinic and love Dr. Douglas. He has been a great family doctor. He listens to your needs and…read moremakes sure that you both are in the same page before you leave.

Excellent doctors and staff. Dr. Kelly spends time with you to truly understand your need. The…read morestaff is courteous and efficient. Very clean facility, easy access. Highly recommend!

The receptionist was lazy, and she had a bad attitude as if we were interrupting her from…read morescrolling. The MA was inefficient in her care. The PA was a little nicer, but we had to suggest things to look into. They did not have the supplies needed for the machine. They admitted they were low on supplies weeks ago. I would never recommend anyone visit here for any diagnosis.

Extremely fast! I was in and out without an appointment in less than 30 minutes. The staff was very…read morepolite and friendly.

I'm going to go ahead with four stars on this place and here's the breakdown:…read more*Facility- clean, well organized, tv in lobby (5 stars) *Doctors/staff- incredibly nice, friendly, But I had a slightly uneducated older nurse handle my check in (4 stars) *Wait time- Here's where the problem was, it took over two and a half hours to get checked in, wait, be seen, and get a strep test. I felt that was a bit long considering there really weren't that many people in the waiting room. But then again, what else do you expect out of a walk in clinic? (3 stars) Overall, pretty good job. Would've given 3.5 stars but that wasn't an option.

Never go to medical center urgentcare on new towne drive they will take your money and not treat…read moreyou you will be sicker when you leave than when you came my daughter had infection in sinuses and fluid in ears and temperature of 102 left with no medicine doctor peatel doesn't know what he's doing called back because she was getting worse still they did nothing

The office staff of Dr Faith Sun is rude and does not call in prescription refills in a timely…read moremanner. For two months, I have had to call multiple times, email, message the portal but got no response. After being out of my med for 2 weeks, I had had it . I told them their response time was unacceptable. I got excuses and,major attitude . They called it in but the exact thing happened again this month. It isnt right to leave patients hanging like this.

I've always gotten good care at the Nashville road walk in clinic. Tonight I arrived at a bit…read morebefore 6 but wasn't actually seen till a little after 7 (closing time). The nurse practitioner (Mrs Steff) seemed impatient and informed me that it was to late to do a good evaluation. I explained my symptoms. She said it could be a UTI which seemed odd as I did not think I had any such symptoms (but I am not a medical person so I really don't know). When she came back to inform me no on the UTI I asked how much earlier I should have come in for a good evaluation. She explained that they don't have the ability to do any lab work other than urine but did not tell me how much early in the day I would need to come in for a good evaluation. I was then informed that it was my fault for knowing I had these symptoms and not seeking help earlier. So lessons learned: 1) When I'm guilty of waiting to seek medical treatment don't go to this facility. 2) They don't do lab work at this facility other than urine(?) and 3) The staff really don't want to be bothered near the end of their day ( or so it seemed to me). I do not feel like I received adequate evaluation being as it was so rushed, I'm wondering if it is ethical for the facility to bill to Medicare for such. I believe this facility should inform patients before taking them back about the limitations of their ability to evaluate.

I think Dr. Grace is the greatest. He listens and…read morecommunicate with me or you. I went to see him urgent care. Had allergic reaction to Kiwi. I was really swallon almost could not talk. He gave me a shot. Put me in another room sleep be quiet. I believe I was there for about 2 hours. He check on me with nurse said rest. When it was time for me to leave he told me I am so glad swallon went down and that I was able to talk normal. I was very scared. That experience with Dr. Grace helping me I will never forget. I do not eat kiwi and out at party I ask what is in it. Thank You Dr. Grace.

We love Dr Grace. He is courteous, efficient and mostly intelligent. It is nice to run in here to…read moresee him when the other doctor offices are closed and much more cost effective than an emergency visit. Thank you Dr Grace for your dedication and service!

Been sitting here since 10:45 ish with my daughter having chest pain and body aches and have not…read morebeen seen or checked on since being placed in the back And it's now 1am!

I was brought here because my body had shut down and no one knew why. I was basically treated like…read morea burden because I didn't have any identifiable characteristics that show like oh his arm is broke. Oh he has a huge opened wound, etc. etc.. 3C04. That was my room I was transferred to on the floor a step down from ICU. Mac: exceptional nurse that made me feel heard and understood to the best of anyone's knowledge that I was in a lot of pain and I could not move. Chris (dayshift, nurse) exceptional nurse who did everything he could to help me be comfortable. Rachel: good nurse, but we didn't have a whole lot of time together since I was transferred to Louisville that night. Chris (dayshift nurse who couldn't be bothered with anything about anything. Walks out of patient rooms separating his glasses like he committed some kind of high-pressure victory) honestly an unpleasant person. Like why are you a nurse if you genuinely do not like people? Staying for the money keeps you in a pretty miserable cycle. Jordan the Night Shift nurse liked playing games like when I would request to be moved up in my bed and stretched, and she would tell me that she needed to find the tech. Then I would see the tech and ask her to be moved up in my bed and stretched, and she would say that she needed to find Jordannn the nurse. Horrible man. I think I wanna be in a hospital? Can't even move and y'all are over here acting like I asked you to take me to the circus and ice cream. Deb: Night Shift nurse that genuinely does not like people either. Like why are you a nurse? This being a nurse for some money is brutal for the patients who truly need an empathetic understanding human being. Caroline that was with Deb, but she had on so much makeup. It was really just a shift for flexing her makeup skills and being a cute nurse, but that doesn't matter if you're useless. I was really hurting around 3:30 AM and needed pulled up in the bed and stretched and every time I would call to like see what they're even doing because I've been waiting a long time, they would just tell me to give them a couple minutes or we'll be right there and you know when they showed up? 6:30 AM right before shift change. Horrible man. Nurse aids: most were acceptable, but most of y'all have no business caring after patients because you honestly just don't want to. Everything's cool when you can provide an extra pillow or turn on the fan but beyond that, it's like we'll get there when we get there. I told the floor manager for that area and the ICU area and should've seen her face because I'm not the first one to say anything about these people. I'm in Louisville and my MRIs showed that I had a tumor growing in my spine, which is why I was not able to move. You have to understand that we are real people who are in the hospital trying to figure out what is wrong with them. Making us feel like the burden that we already feel like does not help anything. The last part of this review is Rob down in the MRI area. My absolute most favorite person I had the pleasure of working with. Incredibly patient and understanding to the fact that I needed a break between my second and third MRI because my back was spazzing. We had some really good conversation and he made me feel like a decent human being who was lost in a world of pain. You have a really good man on your team so please treat him well. I obviously survived being in the hospital, but it really made me check myself regarding my opinion about the hospital because I've always had a high opinion. I had both of my hips replaced and 21 and 22. I did a commercial for the hospital. But to be a patient that is brought to the hospital, but none of us know why my body will not work and we are pretty much in the dark is not a green light to just be bothered. Do better. Day shift AIDS: Morgan(pregnant) really sweet and understanding. Tried to be as helpful as she could be. Night Shift AIDS: Morgan why are you even here? Markina did her best Nearly every person I dealt with in the emergency room had horrible bedside manner.

4 hrs and 50 min. Just to take a urinalysis. when I asked how much longer the woman with pick hair…read moreties at the desk actually blow at me. I will never go back to them. and I will tell everyone why. That place has absolutely no leadership or organization skills.

Saw my primary care nurse practitioner today and was astounded to hear right up front that I've…read moreleft a bad review! I leave reviews based on my experience so other people can benefit. I also look at reviews to find out whether or not I want to patronize a business or a doctors office or a restaurant, etc. They are very important. My reviews are honest and direct. I'm not doing this to fluff someone's ego. Generally, my experiences have been fine with my primary care, arpn, but someone else in the office had taken her place while she was on vacation and I had not the best experience with her replacement. I would say overall this is a very cliquy town. I am here a few years in BG, but I am not new to Kentucky; been here most of my life. Sad to say there's a lot of emphasis on getting your money and using intimidating tactics instead of serving the patient who needs care. We don't go to our doctor so we can hear about their problems we go to get help with ours. Some of these providers are in the wrong profession. Grade A to my current specific health professional, and an average C to everyone else.