If I could give this place a lower rating, believe me, I would. I've recently had the misfortune of dealing with this place due to an injury. I was told that I would be contacted back for a follow up appointment because my condition required an ultrasound. Multiple days passed and I hadn't been contacted, so I took it upon myself to call them back. I was directed by the receptionist to leave a voicemail with the nurse's station and I would be called back. I was also informed that they check the messages multiple times daily. I left my message and what do you know? Days elapsed again. Keep in mind, the doctor I saw initially told me that due to my condition, I would need to abstain from my work until the ultrasound results showed exactly what the problem was.
Finally, I was contacted by a very rude individual saying that there was a problem with my billing information. I told them, as I did upon the first visit, that I have nothing to do with the billing because it was a workers comp case, for which they already had the information they needed. I informed the lady on the phone of the issue I had with scheduling the ultrasound. She brashly told me that no appointment was needed for the ultrasound, that they just didn't conduct them on the weekends. She told me to just show up on Monday morning and they would get me in.
Okay, not what I was originally told, but I thought to myself, "hey, mistakes happen!"
If that were the only issue, I may not have left this nasty review, but as you will see, my tone is warranted.
Monday morning comes around, over a week after my first appointment, still out of work. I show up at the walk-in care hoping to get the ultrasound and get further along my way to restoring my health. I'm sent back to the lab area, sit down in the waiting room and wait around for a while. I'm finally called up to the desk where I'm informed that whoever had contacted me had lied and that an appointment was absolutely necessary to have an ultrasound. I express my frustration nicely to receptionist, who apologized to me for the false information that I received. Unfortunately, this apology doesn't make up for the now way over a week that I have missed from work. They ended up having to schedule my appointment at the main Graves Gilbert campus across town later in the week.
Eventually my ultrasound appointment comes, so I make my way over to park street. Go in, have the ultrasound, then I'm told I would be contacted in a few days with the results. They, unbelievably, contact me back this time and tell me that I must have surgery and that I would need to contact a surgeon at either Greenview or the medical center. So I call Greenview, Greenview tells me, almost laughingly, that's not how the process works and that I would need to get in contact with Graves Gilbert to set up the appointment.
As you can guess, my anger at Graves Gilbert's incompetence is through the roof at this point. I call Graves Gilbert and was told to leave a message and that I would be contacted back. I decided to leave a few different messages with a couple different people at Graves Gilbert, and surprise! surprise! No one EVER contacted me back. They totally do not care about their patients, they only care about how their patients will pay for their visit. They do not want to help you and they did a very good job of proving that to me. I ended up bypassing Graves Gilbert for now and have managed to somehow get an appointment scheduled to meet with a surgeon for a serious surgery that I desperately need.
I urge to please use any other health care provider in the area. I know for a fact I'm not the only one Graves Gilbert has displayed their complete incompetence and inability to serve the community to. If you are actually sick or injured, please go somewhere where you can actually get the help you need. Needless to say I will never step foot into a Graves Gilbert clinic as long as I can help it. The medical field is no place for idiots. read more
