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Grau James & Gail Od's

3.7 (3 reviews)

Services - Grau James & Gail Od's

Eye exams

Eye testing and diagnosis

Retinal imaging

Grau James & Gail Od's Photos

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7 years ago

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8 years ago

Overcharged for routine eye exam. Unprofessional staff that need adequate training to be effective in their jobs.

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15 years ago

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Envision Eye Care

Envision Eye Care

1.0(1 review)
0.0 mi

I would never recommend this location. The nurses and doctor were great with my two sons. The…read moreexperience I had with ordering their glasses couldn't have been worse. I paid around $300 for glasses that are worthless. Both of my son's lenses pop out randomly but I was told this doesn't happen by their office staff. The representative for the company who makes the frames said this should never happen as they are made for children and meant to hold up to the normal use of a toddler. I took the glasses in and dropped them off after dealing with a woman who obviously didn't want to help or believe me. The next week I was told they would have to send them in and it would take over two weeks to get them back, or I could deal with it. Because one of my son's vision is so bad and he needs to wear them to prevent his vision from getting worse, I had to go pick them back up without a solution. I was told by the manager they don't pop out unless you force them out. I have watched my son's lenses pop out while he was pulling his shirt off and one popped out while we were riding a go cart. I'm not sure why the frames had to be sent off this time when they didn't have the frames at the time the lenses were cut. Why they are not willing to accommodate a customer and just have some new lenses cut is beyond me. If they cared about customers there would obviously have been a solution. I have wasted my time and money here. Both of my kids will need glasses the rest of their life but never again will they be from here.​

From the owner: Envision Eye Care is an eye care practice in Abingdon, VA that provides eye exams conducted by…read moreexpert optometrists and services from our medical dry eye center. We have a wide array of eyewear options including eyeglasses, sunglasses, and contact lenses. Learn more about our eye doctors in Abingdon!

Grau James & Gail Od's - optometrists - Updated May 2026

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