Brian, Eric and staff have been our go to service for the past 2 years! We have had 5:30 AM departures and 11:59 PM arrivals. Always on time and waiting for us and after a long day of travel, we're ready to go home. read more

Gratitude Transportation - our usual Towncar - Airport Shuttles Near Me

We hired Gratitude Transportation to drive a celebrity speaker we had flown in town that weekend. The picked him up from the airport and drove him to all his events all weekend from the Plaza to Overland Park and back to the airport in North Kansas City. The text message notifications we would get prior to each pickup kept us all aligned and on schedule. And our speaker loved the driver Joe! We will hire Gratitude again! read more

Booked this for our daughter. The driver was waiting at the airport. She felt very comfortable and had a great conversation with the driver. Will book this company again. read more

I booked an airport pick up for flight arrival at 8:45 am, purposely selecting a mini van since we were traveling with 2 adults, a large service dog, a walker, 2 large suitcases and 2 carry on suitcases along with a few other small items. While I had a confirmation, I called the night before to confirm where we would meet him. He informed me he was also be taking home another passenger. I explained how hesitant about it I was, asking if there really was enough room, how out of the way it would be before taking us home and expressed I didn't like the idea. When I asked about him charging less, he said we could negotiate it. Admittedly, I didn't say no which I should have. However he never should have accepted another booking for the same time. We reserved private pick up and that's what we wanted. Apparently we were too slow for him so he took the other guy and left. The new airport deplaning area is a long way from baggage claim. We had to wait until the plane emptied to get our items and a ride in the wheel chair. When we got off the elevator near baggage, there were probably 10 guys lined up with passenger names but none was ours. Luggage was still arriving on the carousel and ours wasn't up yet. I called Brian but got no answer. He immediately called back and told me he had left with the other passenger since we weren't there and I didn't answer my phone. Yes, my phone was still on airplane mode which shouldn't have surprised someone who picks up airport passengers. My phone didn't ring and it didn't occur to me that he would leave us. But he did. Their policy is to charge even if you don't show up for your booking. He was going to get paid whether or not I was there. There is no excuse for leaving while luggage was still coming up and not waiting to be certain his passenger wouldn't arrive. It's not up to him to judge how long a passenger needs to get to baggage claim. Luckily he found a fellow driver still at the airport from dropping a passenger who picked us up as a huge favor since he had his own schedule to keep. So about 10 or so minutes later, he shows up with a Town Car. Nice vehicle, but not for all we had. Our poor dog was in the back seat with me and the walker that wouldn't fit in the trunk. He had to sit up the entire ride home and obviously wasn't comfortable as he couldn't move. T2We Yes I supposedly will receive a credit for this ride. It's not what I anticipated nor should have received. Our driver Eric was very nice but couldn't make up for our inconvenience caused by the owner. When you book, be sure to confirm you are the ONLY passengers he'll be porting. read more

Gratitude Transportation - Airport Shuttles Near Me

I took a chance because of their reasonable fees and I had a great experience! On time at 3:00 AM, professional and so nice. I left my house and automobile key in the car and didn't realize it until I was returning from my overseas trip. I used them for my return trip home, my driver had my keys and informed me as soon as I got in the car. Whew! Another middle of the night trip home and I left my phone in the car which I realized 20 minutes later and here he comes knocking with my phone. I can't say enough about the value and outstanding service with this company. read more

Terrible customer service. Had a reservation and 14 hours before they were to pick up 8 people, they cancelled!! This was after I made calls, left messages, and sent emails to confirm because I had not gotten the call they promised me. And to make it worse, they cancelled 14 hours before pickup VIA EMAIL! They, Sheila, didn't evan have the courtesy to call!!! Beware!!!!!!!! read more

Flew into Kansas City and was treated by Brian of Gratitude Transportation. Great communication, wonderful ride with an awesome man. Gratitude is now my Go To transportation. read more

I had an amazing experience today when I called Gratitude Transportation. Brian answered the phone immediately and put me in contact with Eric who I booked to pick up my 95 year dad and his friend so they could go out for an evening on the town! As a daughter living out of state I needed to know my dad was in very capable hands way more specific then having them get an Uber and worry about them getting a second one later in the evening. Eric became our trusted driver and helped me feel assured my father and his dear friend were really well taken care of door you door. I really do feel deep gratitude that I found Taxi Gratitude! Can't wait to book them again! read more

Going beyond the transaction .... Flew into Kansas City for the first time. Thus; new airport, new town ... where do I go for pick up etc... Was pleasantly surprised when there was a text waiting for me when I arrived stating driver on way and a voice mail. I immediately phoned the driver and he knew exactly where I was standing because I wasn't sure I was in the right spot. Very much appreciated the call - takes the anxiety out of traveling. Same professional service on return trip. I was ready for pick up a half hour early so I texted the person that let me know they were on the way to pick me up and low and behold the person was already in parking lot waiting. Arrived at airport early and was thrilled because I was cutting my pick up close to departure. Will definitely call Gratitude Transportation on my next visit to Kansas City! read more

We traveled with Gratitude Transportation again after having such a great experience with them previously. Curtis picked us up at 6:00 am on Friday, March and met us at MCI on Wednesday evening (midnight) March 15. I would give Curtis and Gratitude Transportation a higher rating if possible. We have used several transportation companies over the past 10 years and there is no comparison between Gratitude and the rest! The vehicles, staff, and service are top notch. read more

The service was exceptional. The driver Brian was very professional. I would highly recommend Gratitude Transformation. I booked ride for my sister from the airport to my home. The process to book was easy and the price was reasonable. Don't hesitate to book this company for your transport needs. read more

A great decision to go with Brian & Gratitude Transportation! Brian is very easygoing & nice to talk with while enroute to your destination. The car was immaculate clean & comfortable. Reservations were easy & done. We were in KC for a wedding & our rides from/to MCI were stress free. Nice to also support local business. Highly recommend! read more

Brian is an exceptional and kind business owner. My plane was delayed because of snow, and I arrived at MCI at 11:30. The rental car desks were closed. I was stuck. I called The Raphael and they called Brian who called me and ordered an Uber for me. I had tried Lyft and received no response. The Uber was driven by one of his drivers who took me to The Raphael. I was exhausted, tired, and worn out. The driver was exceptional. The next day, Brian took us back to MCI to the door of the rental car terminal. It was a comfortable, safe ride. Thank you, Brian, for saving me that night. read more

Gratitude Transportation is awesome! Great service...very easy and convenient...I highly recommend it!

Great Service. Brain was on time both to pick us up from our home and with our return flight. Had awesome amenities for parents (car seats). Very safe! Would recommend! read more

Horrible service they didn't answer answer machine answered I tried to leave a message and they said the mailbox is full what is that about