Did a great job the work was quality and the charges were fair and on time happy with service

Started asking for a estimate on December 4th, 2025. Received bid Feb 11, 2026. Curtis, the estimator was a really nice person. Jeana, the office manager was rude and is ruining this business. I was finally able to get her to send me the quote which is generated by their QuickBooks software which goes straight into my junk mail - unbeknownst to me because the problem is they weren't telling me they were sending me the quote. Then she claims she called me (my desk phone) many times but she didn't leave me any voicemails. I sent them yet another e-mail asking in an extremely nice way for the quote. This time she informed me that she sent me the quote but replied in what seemed an indignant manner - she seemed offended (and I now know she was) that I asked her to send me the quote directly rather than have it generated from software that was ending up in my spam folder which she effectively claimed was impossible (she could have generated the quote to herself and then forwarded it to me - easy) so I checked my spam file and of course it was there and I said: got the quote - see how easy that was - after which I get an e-mail from the same e-mail address, claiming that it's Curtis (the really nice gentleman who came out and did the proposal) stating that they will decline to do services for us. read more

We recently had 4 windows replaced in our home by Grass Valley Glass. The office staff was very kind and helpful whenever I had to call regarding scheduling or ordering. The team came while I'm as at work and cleaned up well after themselves before leaving. The installation of the windows looks impeccable. It really brought a new look to the whole house. I would give a 5 star rating but it was kind of a lengthy process. We had ordered the windows/had our job assessment at the tail end of February. So it was about 2 months until we got the job completed but they said it was due to supplies and it taking the manufacturer extra time lately. Overall recommend Grass Valley Glass read more

Grass Valley Glass - Glass & Mirrors Near Me - Grass Valley, California

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My Realtor warned me against using this place, and I should've listened. Dropped the ball so many times left broken glass everywhere didn't have enough supplies to finish the job. It took three weeks for them to finish it after I called 5 times. They then came outside of the scheduled area when I wasn't home, still left 2 windows incomplete and then blamed it on me. sent me a bill before they finished things and then when I called to see what was going on was treated, so disrespectfully and rudely. Never again. There are better companies in town. read more

Once I got a response they were good at making and keeping the appointment to give me an estimate. Work was done as expected. Very pleased with the workmanship of the glass installation and cleanup. read more

Grass Valley Glass is the only place to go for any custom glass. They just did my windows and the crew and craftsmanship were top notch. They did all my custom shower doors as well and everything was hey did was amazing. I would highly recommend this company. read more

We had an appointment to meet at our industrial building with their representative. I called two hours prior to the scheduled meet to confirm. Waited 1 1/2 hours no one showed up, no one called. Called the next day, they were rude and would take no responsability. Call Pro Glass and get your job done. read more

Contacted Grass Valley Glass via phone and spoke with Ally. I have explained that I need some one to come by too replace a window that was cracked. Ally, told me that some one will be out there the next day. In my conversation I mentioned that this will need to be don sooner then later. I have not seen any one from Grass Galley Glass, nor any one called with any updates and one week has passed nothing. My one star rating goes for custumer service only, since I have not experienced quality of their work, but the look of it will be probably The Same. read more

Every project they've done for us is expertly done, absolutely lovely people to work with!

I cannot say enough about this company! They we're attentive, professional and very timely in helping me replace a huge window in my house. Their communication was prompt and they we're able to expedite my appointment by two weeks. The quality of work is impeccable!!! read more

I had special sized glass cut and tempered for special shelving. The glass fit perfectly and was exactly what I wanted. As for value I think that the price was fair and not overly expensive for this area. read more

Marty is great. Has done the majority of my house and cottage. Really appreciate their attention to detail. Beautiful and affordable glass panels in my cottage as well as my 7' shower glass. Among a bunch of other projects. read more

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Michael replaced the glass in both bathroom windows. He was pleasant, efficient, professional & knowledgeable. We love our updated windows. Can't keep the curious cats from enjoying them too. read more

We've ordered glass from Grass Valley Glass a few times and had great service and outcomes each time. The picture is our latest project in which we needed some clear glass installed in 3 cabinet doors. They previously made glass tops for some dressers, and new glass panels for a 360 degree fireplace. Thanks GVG, for always providing quick, professional service, and competitively-priced glass for all our needs. read more

Grass Valley Glass - GVG installed this clear glass into a few cabinet doors. - Glass & Mirrors Near Me - Grass Valley, California

Price was good but had to keep reminding them to replace the glass for for a cabinet door i brought to them. It took about a week to get the work done. They appear to be understaffed. Staff was pleasant. read more

We had five windows replaced in our home by Grass Valley Glass. Curtis is very knowledgeable regarding the benefits of different types of windows and slider patio doors. Both Curtis and Jimmy were very professional and helpful with our questions while installing our new windows. Jimmy not only helped install the windows, he removed the window labels and washed the windows inside and out. They arrived on time and asked if we had any questions or concerns after the installation was complete. We would highly recommend their product and services. The windows look updated and attractive plus are easy to open, close and lock. read more

Great guys! So professional and quick! Great work we are loving the difference these new windows make! read more

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My experience with this local company was deserving of negative stars! I originally called to get a ballpark quote of a shower door we are replacing.They said they would email it. After waiting for over a week I called back to ask if they had worked up a quote. "oh yeah, I'll email it to you. We've been busy" I emailed back that we would like to proceed. Never heard anything. I emailed again. Then I called to make an appointment. "The scheduler will call you back" Nope, never called. I called back again same thing. Last time I called I got the scheduler on the phone. I nicely expressed my frustration to her. Her response was "Well you have me now, what do you want?" I was shocked, said I will take my business elsewhere. She slammed the phone down. I guess they're just too successful to be bothered with one shower door. read more

I had an antique frame I wanted to put mirror in. They did a fantastic job with quick turnaround and excellent customer service. I highly recommend them. read more

Marty set up a time to be at our home to install glass in our bathroom cabinets......NO SHOW, NO CALL. I called them...I was told and this is a quote, "He took a job in Auburn, its a big job".....so, instead of calling us, or having the front desk to call and cancel...I never received either.! I recommend MOULES PAINT AND GLASS in Grass Valley Ca....they have always showed up on time and did a great job, did both of our bathroom shower doors and screened 15 screens on our house, bought all our paint from them also! read more

If Yelp had zero stars, that would be too many.. Long story.. I purchased a home which needed most of the windows repaired. Based upon a recommendation, I had them come out to provide an estimate. The owner had given me a credit based on the original estimate of the windows needing repair. The person that came out - cannot remember his name) forgot to do the windows in the master bedroom. When I discovered that error, I called and asked him to return. According to the owner of the home, the first thing he said when he walked in the door, "I made a mistake... All of these windows need to be replaced"...I never heard back from him with a revised bid, so I called him to have him explain why all of a sudden I needed all new windows? The bs answer I received isn't even worth discussing here but the net net is he blamed COVID 19 and the lack of direction in us telling him what to look for. Excuse me? Aren't you the expert? Isn't that why I called you? I felt they should have honored the original price -he then said "You expect us to eat it"? I said yes... that would be the right thing to do". He refused. I was going to ask to talk to the owner; however I found out the owner is his father and would probably be a waste of time. There are several other reputable window/glass repair companies local.. I would run run as fast as you can from them. read more

I called them to have someone come out and replace a broken pane in an aluminum sliding window. The non-sliding window is the one that's broken An appointment was made and someone was supposed to be out to measure the pane and replace it. According to the office the guy showed up, looked around and suggested I take the window out and bring it in to them. This is a 62" by 40" window. I told the office staff he must have gone to the wrong house because no one came to my door as evident by the camera that shows me someone walking up to my door and no one walked past that camera. Also, there is no way he measured the window because, even if he did show up, you can't see the window from my driveway. Only way to see the broken window is to come through the house or through the gate into the yard and get past my large dog. Called back 3 times trying to convince them to please send someone out and all three times the answer was they would get back to me. They did call and talk to my daughter only to tell her they would not come back out. Don't bother with this company. read more

Grass Valley Glass - Shows the non sliding window is the broken window - Glass & Mirrors Near Me - Grass Valley, California

You guys. They are the best. I am so grateful to say that they have done a number of small jobs for us over the years, including re-screening our windows, replacing windows, and now they are working on a custom project for me that requires a lot of skill. They are amazing! Don't use anyone else, ever. read more

Disorganized and will be the first store to go out of business when a better option moved to town.

GVG provided excellent service on a balky shower door installed three years prior. Marty replaced all 4 roller brackets on the heavy glass doors, ensuring a smooth glide. read more

Grass Valley Glass - Glass & Mirrors Near Me - Grass Valley, California

Do not bother asking the lady at the front office for ANYTHING. She is completely useless. It is more than apparent that she does not care about her job or anything that you need. I am not exaggerating when I say that I asked MULTIPLE times for the same thing via email, phone calls, everything. I was either ignored, or told she would have an answer for me later... just to never respond. To make it worse, when I would follow up after a week or more of not hearing back, she would literally be MAD that I had the audacity to follow up. I remodel a lot of homes and I can quite honestly say this is the worst company I have ever had to deal with. Not because of Curtis or any of the laborers as they have done a job for me before and the work was good... but the lady up front taking phone calls, setting up appts, or sending emails was the worst I have ever dealt with. I am not kidding do NOT use this company, if you have to deal with the lady at the front it will be a MISERABLE experience. You will be misdirected, ignored, and disrespectedd. If you have a direct line to Curtis or any of the laborers to go around their horrible worker at the front office, do that if you INSIST on using this company. read more

I took a windshield for my Hotrod in to get cut down and they had it for almost a week... told me a couple times they'll get to it and never did. I had to go get it and take it somewhere else to get it done. Bummer. read more

Very poor customer service. I tried to make an appointment and told the "scheduler" would contact me. After 10 days had heard nothing. I called back and was told the schedule would return call "momentarily". Two days later still no contact. read more

Beware! Ordered multiple replacement windows in our home and had multiple issues with this company. Marty the owner came out to put together a quote which we agreed on. It took 4 months to get installed. When the bill arrived several windows were overpriced. Marty was very difficult and rude to deal with. After that we had to have them come back for several of the windows that would catch on slide. Marty - the owner- came and was once again rude. My husband had to deal with him-he was very dismissive and condescending towards women. One of the windows stopped sliding. Ally at the office kept telling us we would get a call back. My husband had to finally go in to get results. Marty came out and looked at it quickly, adjusted something and left. The very next time we used it it stuck again. After many calls to the office, speaking to the owners wife and Ally we were promised a call back but never did get one. After six attempts we decided to track down the manufacturer. Gregg the sales rep for this area was very helpful and put us in touch with a woman who arranged a technician from the manufacturer to come out and fix it. Here's the real kicker-when the slide units were installed by Marty and his crew, and nail was hammered in in a bent fashion which prevented it to slide properly. SO when the rude owner himself comes out and says he corrected the issue, and did not even recognize the problem, time for him to get out of the business! We support many local businesses, but this one never again. We were told by the tech we can deal with the company directly for future orders. Looks like other reviews with similar issues! read more

I came in late afternoon looking for an oddball piece (replacement glass panel for a gas heater). They were friendly, knowledgeable, had the right stuff in stock, and were able to have it cut and sold to me by the end of the day. Thanks! read more

If you want a very fair price, on time service and a very good quote go to grass Valley glass. They installed a new shower door and mirror over the sink in our remodeled bathroom and it looks like something out of a magazine. Wonderful people to work with. Sharon. SECK read more

Grass Valley Glass is a very professional & responsible business. I used them based on a very strong recommendation from a friend. They have adjusted my doors and locks on three occasions. They responded the very next day, and were very knowledgeable in correcting the problems. I highly recommend this company, and will definitely use them again when the need arises. read more

I had some opaque old glass windows replaced with clear glass recently. I thought the staff was nice and pleasant. Curtis helped me and my windows were done in just 2 days. Moule glass wanted 50 bucks more and would take 6 working days. Although, I think glass replacement costs are sky high, I'd come back here. read more

I needed some windows with broken seals replaced in my home. Marty and his son were the best price around. The service was great and they did an excellent job. I highly recommend them. read more

About two years ago they replaced all of the windows on one side of my wife's studio. They did a wonderful job at a great price. Because of their past performance I've just called them again to replace the remaining other windows in the studio. read more

Poor customer service! I've called twice in three days for a quote, and no one will call me back.

Grass Valley Glass has always been helpful with my glass needs. I have bought a lot of windows from them and received great service.

I needed to replace some windows with short notice. Grass Valley glass was the only local window business that was willing to try to make it work. Not only did they make it work but the result is extremely satisfactory! Thank you! read more

I went to this place to have a small piece ( 23 by 34 in.) of plexiglass cut. Jenny the receptIonist said they could cut it for about $5. I thought great so I dropped it off. Jenny said she'd call me but never did so I called her the next morning and she didn't have anything to tell me but to wait until the person who does the cutting comes back. Then she finally called me only to tell me they cracked it. I wouldn't have minded so much but then they wanted $71. !! For a new piece. No offer to replace my piece at a discount or anything. I didn't bother of course, just the fact that they didn't even try to make it up says a lot. This place is a joke. I went to Tap Plastics and had it done in front of me for $50. Grass valley glass doesn't care about the small jobs and the little guy. Isn't that where a business starts. It's the little guy that got them started, I guess they forgot a all about customer service. I wouldn't recommend this place to anyone. Shaky. read more

Worse place I have ever done business with. Placed an order for a window 6 weeks ago was told it would be ready in 2 weeks. Called 2 weeks later to arrange to pick up the window was told the order had not been put thru. Reordered was told the window would be delivered Tuesday October 1st. Called them Friday the 27th to see what time I could pick up the window again the order had not been placed. Was told the order would now be placed and the window would be ready Oct 18th. Nope won't be using Grass Valley Glass for this order nor any others. Horrible follow through, horrible customer service. No stars on this place!! read more