After a weekend of extra family, our toilets were not draining AT ALL. Called Bryan first thing on…read moreMonday morning, and even though he was swamped, he was able to get a tech out the same day since we couldn't use our toilets at all. He called me back several times to give me updates as to when the tech would arrive. Jerry also called to give me updates, and then came to unplug our drain line (roots). Problem solved! He stayed and snaked the lines several times until he was satisfied. I found both guys to be very personable, ethical, and reasonable. I can't thank them enough for saving the day!

******BUYER BEWARE****** Was in a pinch. Due to miscommunication, the septic inspection wasn't…read moreordered previously and we were nearing our closing date. Needed a septic inspection on a rush. Never heard of Bryan or Small Beginnings but was in a pickle and reached out to see if they could help me and my clients out. Bryan (owner?) seemed nice enough on the phone and said he could make it happen, which I was very grateful for. He said he'd charge a $250 fee to get me "to the front of the line" so we could close on time. No issue there, totally understood the extra fee and appreciated that he was willing to help us in a pinch. That's about where anything positive with Small Beginnings ended. Bryan did the inspection. He provided the report. We should have been good to go from there. Unfortunately, the report was full of confusing data that caused everything to come to a screeching halt!!! For starters, he marked "Operational" on the report, not "Operational With Concerns". Normally this is great news. The problem with this, though, is that he then proceeded to hand write in multiple concerns about the system on the report. What?!!! He marked that the system was "watertight", but then he proceeded to write in two different places on the report that there were leaks. What??!! As you can imagine, this confused everyone who read his report, including the buyer of the home. We sent the report to the company that installed the unit (it was only a year old!) and they were equally confused by Bryan's report. They deal with septic tanks for a living! THEY were confused. Due to the lack of clarity on the report, the buyer would not close until the repairs were addressed. The problem was, nobody knew what repairs actually needed to be made. The closing date was pushed back (making the $250 we paid to rush things a total waste of money). My client reached out to the installer and he confirmed that he would go out and address the issue. He told her that it wasn't really an issue and that it was operating exactly the way it should be operating, and that Bryan was incorrect in the way he drafted his report, but he would go out and confirm no issues existed. There would not be a charge for this. Bryan then told my client that he would take care of the repairs, which she was grateful for. Her thought was that clearly Bryan was the only person who understood what repairs supposedly needed to be made, so having him address them made sense. He did not disclose that he would be charging anything more to do this. Had he been transparent and done so, she would have promptly told him that she would just have the installer go out at no cost. He didn't even go on site, just made some calls and had one of his guys go out. After closing, my client noticed that Bryan had charged an ADDITIONAL $250 to make these so-called "repairs". When I reached out to him about it and asked why it was not disclosed, he called my client and gave her a hard time and talked about how he "moved mountains" for us to get the inspection done, blah, blah, blah. He would not refund the excess $250. So to recap: Bryan says he can get it done so we can close on time and charges me $250 to do so. Bryan writes a terrible report that is confusing even to a seasoned septic company owner, which causes us to miss our closing date. Bryan then proceeds to price gouge and take advantage of the situation by charging my client an ADDITIONAL $250 to go out and fix the mess that his lack of communication and professionalism caused in the first place. And when this was presented to him and a request for a $250 refund was made (I'd argue a $500 refund was justified given that he failed to get it done in time to close as promised), he gave me an attitude and refused. Bottom line, this guy has ZERO integrity and I would NOT do business with him! We were grateful that Bryan was willing to "move mountains" to help us get this thing closed in time, I understood and had no issue with paying him an extra $250 due to the rush. What I DO have a problem with is a business that fails in the way they deliver what was paid for, that failure causes delays and additional issues, and then that same business isn't humble enough to acknowledge that they caused the issue and then has the audacity to CHARGE AN ADDITIONAL FEE to clean up the mess their lack of attention to detail caused in the first place! SERIOUSLY? This was the first and DEFINITELY THE LAST TIME I will be using the services of Small Beginnings. Given that non-approved extra fees were added that were not disclosed up front, and the terrible attitude that Bryan displayed when his lack of professionalism and integrity was called out, I'd caution anyone looking for septic services to think twice before using this company. If not for being in a rush, I would have done more research about Small Beginnings. Based on feedback I've received from others in my industry about SB since, I realize I was doomed the minute Bryan answered my call!