Excellent customer service, nothing but the best here! Thanks again Ultimac for saving me again.read more

Absolutely horrific customer service. When I walked in, they were arguing with a customer who was…read moreasking to be called if a necessary part came in for his iPhone repair; they refused to let him know when his device was ready to be repaired. They took my machine and gave me only the last of 3 pages of terms and asked me to consent to terms I had not read and was never provided by email, in spite of agreeing to give them my email address for them to send it to me. Although there was a broken arrow key that was sticking up and clearly scratching the screen, they reported to Apple that my screen had died because I put a sticky note over the camera and this "caused stress on the screen," (a flat piece of paper) invalidating my warranty -- apparently the piece of plastic sticking up into the screen (the broken arrow key), a computer malfunction, had nothing to do with it. I disputed the plausibility of this explanation and told them I thought it was ludicrous, but agreed to pay the difference, and they began sending me email after email about how I had "refused to have my machine repaired." I bothered to explain that there is a difference between questioning their assessment and declining a repair, and they sent me further emails stating I had declined the repair. I asked them to stop emailing me and simply fix it. When I went in to pick it up, they had replaced the top cover as well, including my prized sticker collection, without my knowledge or consent. I noted (in reasonable tones) that failing to inform me the cover would be replaced along with the screen, causing all of my stickers to be lost (and memories along with them), was an action they took without my consent and they could have at least had the decency to inform me -- I would have asked them to take a photo. They literally physically intimidated me towards the door and locked it behind me; the guy was twice my size and kept speaking in a robotic threatening tone. Worst ever -- do not sanction their poor service by giving them your warranty money.

Came in with a phone settings problem regarding my SIM card, was happily greeted by AJ. She solved…read moremy issue super quick, with a smile, and at no charge. Great customer service!

the most horrific experience. went in on the last day of a promotion to get an upgrade. first off…read morethey didnt even know what the promotion was about, then took the girl almost 2hrs to setup my account as she kept screwing up. there was 4 people in line waiting one other girl on her phone texting other girl hiding in the back. when i get my phone its got the wrong name on it. was setup for my middle name now i have to spend time on the phone waiting for telus pathetic customer service to resolve this. do everything in your power to avoid these lazy "customer service: reps. if it wasnt the last day of this promo i would have definitely gone elsewhere to a place where they knew what they were doing. ps: one more thing they lie about everything. i was conned into their $69 fee which was supposed to give me better pricing on stuff i bought in store. charged my $80 for an otterbox symmetry for my new phone they told me it was $10 off retail. when i got home and looked it up its only $50 all over amazon. scammers and rip off artists

DO NOT RECOMMEND!…read more Think it's important to share that the service Scott and his dad provided for years was truly amazing ! Family and friends went their. After going last year, being promised a price for myself and my child whom would be a simple entry- I was charged much more. Things that I have always used and applied to my taxes they wouldn't. I was charged much more than promised. Missing signed forms, and a few other issues. Unprofessional conversations while I was in there. Sadly I would not recommend focus tax under the new ownership. I rather pay a little more and get exceptional service and accuracy. Family and friends have reported the same and have had major mistakes made last year. My brother in law and parents had also always gone here and will not this year.

I'm blessed to have had my taxes handled by Scott for 12 years and counting. I courier my papers…read moreand receipts and get a phone call and email about details. Done! Quick and perfect! His professionalism can't be beat. His helpful and kind advice has been right on the money and I would recommend him to any and everyone. It's so good when you trust someone with all your important information with no worries and can help others by referring this service TM Davies Kelowna BC

I've been working with Angela since 2018, and she's truly one of my favourite humans! Her energy…read morework and guidance have been profoundly transformational for me, both personally and professionally. After my very first session, I felt a tangible shift... as if a weight had lifted and I could finally breathe again. Since then, her guidance has helped me manifest my dream partner, grow my business, and feel more confident in my purpose and offerings. I went through her Dream Quest course and it changed the course of my life! Angela holds such a safe, loving space for deep transformation. I can't recommend her enough. Her work is truly life-changing!

Zero Stars Warning - I was a client of Angela Strank's for 10 years and even assisted her with her…read morebusiness at times. She previously offered energy healing sessions at a rate of $150 per hour. Over time, I personally found that these sessions did not have the positive impact I had hoped for, very negative things happened to me and my business , and those I referred shared similar experiences. I left an honest review on Google, but it was later removed. Based on my experience, I would recommend seeking guidance from a certified business coach or therapist. Always do your research before choosing a professional service.

I received outstanding help when I need to print and fax a PDF document. (This sounds easy, right?…read moreBut *I* was unable to get this one at home, and had gone elsewhere for help, without success). The store owners are most kind and thoughtful and they gave me outstanding personal assistance so I got my complicated, quirky document made, printed and faxed out....on a deadline which had made me nervous... but once in the store I felt I was receiving skilfull assistance with great kindness. If I ever need a phone case or any in-person tech-support, I will be back at Ganges Stationery & Tech!