I recently had quartz countertops installed by Granite Worxs, and while the installation itself went okay, there were several issues that have left me very disappointed. First, they chipped one of the backsplash pieces during cutting and left it as is without informing me. To make matters worse, I was charged for more stone than was actually used because of an electrical outlet.
I've reached out to the salesperson multiple times over the past week via both email and phone, but I've heard absolutely nothing back. The lack of response is incredibly frustrating, and I still have not received a callback from a manager, despite being told one would reach out. At this point, I don't expect to hear back based on the complete lack of customer service.
Additionally, I was told by one person that I was charged for a 4-inch backsplash, but when I called today, I was given a strange response: "Sometimes it looks like that, but it really isn't." I don't understand how it just looks like that when their employees did confirm that I was charged for it.
What's even more disappointing is that my in-laws also had their countertops installed by Granite Worxs, and they experienced the same lack of customer service and poor quality. Specifically, they didn't polish the areas around the sink cutouts as they were supposed to, leaving a rough and unfinished appearance.
I was originally planning on using them for a kitchen upstairs and a bathroom remodel, which would have been another $10,000 worth of business, but after these experiences, I will no longer be spending my money with a company that can't return a phone call or provide quality service. Overall, I am extremely dissatisfied with the product and, more importantly, the customer service. I would advise caution if you're considering Granite Worxs for your countertop needs.
Edit: the salesman returned my email after a week stating that he gave me a discount on the original invoice so really they owe me nothing. There was no mention of a discount originally so I find it funny that now they're bringing it up and taking the discount away from me so they don't have to refund the money that is owed to me.
Again, I would avoid granite worx if you are looking for a company that values its customers. read more