I want to share my experience interacting with this business. I have appreciated the knowledge of colors, styles and design expertise recommended for my home. However, it is unfortunate that I did not have a similar experience when it comes to the installation process. My experience proved to have a lack of attention to detail, poor / unprofessional communication and no engagement from management and owner despite my request being made multiple times. I have continued to be very flexible with my own work schedule and time I have taken off to accommodate the continued mishaps. Including, the first installation date being missed due to their incorrect measurement of the kitchen sink cabinet. I took a half day off work for this as well as having to cancel/reschedule my plumbers who were scheduled the next day to install the kitchen faucet, disposal and dishwasher. One week later I was scheduled for 1:30pm and that was missed as well. I received a text message at 1:10pm advising that the installation could take place between 4-5pm. I had already left work and had another half day off. When no one had showed up by 5:15pm I attempted to contact both the store and the employee that I had been working with. I got no answer nor a call back. Finally, at 6:10pm the installers showed up and installed the countertops. You have a beautiful product but, the poor communication and lack of attention to detail has cost me 2 weeks without the use of my kitchen, plumbing and many hours of missed work. While they offered a small price adjustment, they did not compensate me to the level I was comfortable with. Most of all, my concerns were disregarded and not taken seriously. Based off of the Better Business Bureau rating and their accreditation being revoked as well as my personal experience I will not be recommending this company to anyone nor using them for any other projects of my own. read more