COMPLAINT AGAINST SUPERIOR DESIGN a/k/a GRANITE KNIGHT MONUMENTS After the unexpected death of our son, I signed a contract with Shane Moore, of Superior Design Monument Co. a/k/a Granite Knight Monuments on July 15, 2019 for a grave headstone and paid Mr. Moore $1,450.00.. I was told that our son's grave headstone would be installed 60-90 days from that date. I went to my son's grave at the end of October and there was no headstone. I contacted Shane Moore via email and the email bounced back. I then called him and his voicemail box was full and I was unable to leave a message. When I called Shane Moore's number, the recording stated that it was Granite Knight Monuments. I looked up Granite Knight Monuments and got a different phone number and email address for Shane Moore. I called him and he told me that he had been injured and off work for two months. He said he was sorry his wife didn't call me. He said that the gravestone was up in Jacksonville and now that he could drive, he was going to go there the next day and find out the status of the gravestone. He said he would call me and let me know when it would be installed. I never received a phone call from Shane Moore. I followed up with him again and received an email from him stating that they were planning on the week of November 18 to make the install. On November 22, 2019, I texted Shane Moore to ask if we were still on track for installing the headstone this week. I received a text back saying that they were still working to get it installed before Thanksgiving. He told me that it would have to be the Wednesday before Thanksgiving as long as everything works with the install. On the Wednesday before Thanksgiving, I received an email from Shane Moore advising that they had had an equipment malfunction and were unable to make the install. He said they would attempt it again the week after Thanksgiving. On December 7, my daughter went out to visit her brother's grave. There was no headstone and there was no indication that a headstone had even been attempted to be installed. I texted Shane Moore and told him we were very disappointed that he had not followed through and it had been over five months since I paid him for the headstone. I told him that it had been hard enough to deal with the unexpected death of our son and now we were having to deal with this too. I was able to get a full refund from my credit card through PayPal. I found a long list of negative reviews for Superior Design Monument Co. and Granite Knight Monuments where Mr. Moore had frauded people who had trusted him to provide a headstone for their loved ones. It is reprehensible to me that he would prey on people who are under emotional duress after the death of a loved one. I wish that I would have better investigated this company before I signed the contract and paid Mr. Moore. read more