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    Granite-Cabinets

    1.0 (1 review)
    Closed 9:30 am - 1:00 pm

    Services - Granite-Cabinets

    Countertop installation

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    1 year ago

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    Progressive Dimensions

    Progressive Dimensions

    (25 reviews)

    As a three-time (really four-time) returning customer, I'm writing this review with a lot of…read morefrustration and disappointment. My previous experiences with this company were positive--good enough that I would've rated them a solid 4 stars. The work was well done, and I was happy enough to keep coming back, even knowing they weren't the cheapest option out there. I believed I was paying for quality, and until recently, I felt I was getting it. Fast forward to our most recent project--an outdoor bar and kitchen installed about 18 months ago. On Memorial Day, the seam in the granite countertop broke, causing the counter itself to break. We were told the damage was irreparable. Honestly, for something as durable (and expensive) as granite, we expected it to last much longer than 18 months. During my conversations with their staff, I kept hearing, "We're a good company--we'll make this right." That gave me some initial hope. But after a few visits and discussions, it was determined that the failure was likely due to lack of support underneath and glue failure. That's not a customer error--that's a workmanship issue. With major events coming up at our house (a graduation and a wedding shower), I was under pressure to get this resolved quickly. I started talking with the general manager about how to move forward. That's when I learned what "make it right" meant: I would need to purchase a brand-new countertop--again--and also pay for additional supports that should have been included the first time. There are a few key points that I think matter here: * The original install was done in the middle of winter--10 degrees outside--despite me clearly saying I wasn't in a rush and it just needed to be done by Memorial Day. * They claim the cold and glue failure weren't factors, but I have my doubts. * I never wanted a seam in the counter to begin with. I was told it was unavoidable and that I wouldn't notice it. But I did notice it, and more importantly--it failed. * Oddly, the replacement countertop didn't require a seam. That only raises more questions for me. We also spent a lot of time planning where to put the supports for the replacement, but no one discussed the lack of support on the original install. I even gave the installer corbels during the original job, and he said they weren't needed because "the counter isn't going anywhere." Well, it did. That same installer came back to help with the replacement and even thought the work was being done at no charge--just the supports. Turns out, I was buying a brand-new countertop. To me, a good company stands by its work, especially for loyal returning customers, and even more so when it's clear the issue was due to how the product was installed--not user error. Granite is supposed to last for years. That's the whole reason people invest in it. Ours didn't even make it to two years. So, would I use this company again? No. I don't think I would. There are definitely some kind people working there, and I genuinely believe they wanted to make it right--right up until the moment I had to write a check for a new counter. And that's where the trust ended.

    Second time using Progressive for custom quartz tops and from start to finish they were amazing…read moreboth times. Melissa Morris couldn't have been more professional, knowledgeable and personable. Additionally, the scheduling team are equally amazing and the customer is informed at every step. Whenyou are given a delivery time they were always right within the scheduled time frame. Thank you!

    Aphrodite Marble

    Aphrodite Marble

    (8 reviews)

    The countertops are beautiful! The installers - Mike, David and Luis were outstanding. They did a…read morebeautiful job and were extremely precise and on top of being very friendly they were easy to work with. I do also need to mention that Alex was super helpful and accommodating. He really worked with me and my cabinet maker to make things work out. Aphrodite has and outstanding team, including Pauline, my sales person. Many thanks to Team Aphrodite

    My wife and I are so very pleased we went and hired Aphrodite Marble. The staff in the office were…read morecourteous, knowledgeable, friendly and professional. The process to choose a nice countertop was stress free. The staff were always available to answer questions and help make our decisions again stress free! Alex came over one day to do the template. He is a class act. He left us knowing we made the right choice to use Aphrodite and he left no stone unturned and made sure we were comfortable and confident the job will be done right and will look great! Then came Matt and David. The installers. Matt was 5 star customer service. Just by speaking with him for 5 minutes you knew you were in good hands. He installed our marble as if it was going in his own house! Matt exhumes confidence and pride in what he does. David was a little quiet. I was listening to their banter and sounded and looked like he and Matt worked well together. David was friendly, courteous and what I saw a hard worker! A real asset to the Aphrodite family. I will certainly recommend Aphrodite Marble to all my friends and family. 5 star service, 5 star staff, 5 star organization. Thank you all for doing a fabulous job. The most important part is my wife is overjoyed with the countertop. She deserves nice things!! Thank you, Mark and Kathy.

    Granite-Cabinets - countertopinstall - Updated May 2026

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