Absolutely the worst customer/guest experience I have ever had! Fellow Yelpers say it all, while the Lake course may be nice it doesn't come close to making up for the terrible, not poor, terrible service, management, and Links course at this property. I would recommend that no one waste time, money, or energy here. The "draw" is the PGA Barbasol Championship plays here. What a joke! We are members at PGA Golf Club in Port St. Lucie, FL and I'll be sure to mention something the next time I'm there. I'm also in the process of contacting Barbasol to share my experience with them as well.
Do yourself a favor and play RTJ Silver Lakes, Ross Bridge, or Capital Hill.
Hopefully you've read enough and will NOT GO HERE but if not, you can continue to read about my experience there on 8/5/17 & 8/6/17.....
We teed off at 9:10 AM on Links for our morning round (played Lake in the afternoon) and couldn't finish our afternoon round. I can't recall seeing a Marshall on the Links course. They must've been hiding cause we finished our round at 2:35. Zero pace management. At least a third of the tee boxes and greens on the Links course were diseased, big patches of black, and every green had at a minimum of 100+ ball marks. It was unputtable. Not to mention it isn't a Links course; false advertisement!
At the clubhouse we ordered food and beer; party of four. I was refilling my cup at the water station there and the waitress comes up and hands me two of the four beers. Uh, our table is half way down the dinning room? So I bring these two beers back to my table and go back to finish filling my cup with water. Before I can grab the cup, she hands me the other two beers and turns around to chat with her friend behind the bar.
We finally get to tee off on the Lake course at 3:30 and are already waiting behind a foursome on hole #2. I'm not a great golfer (14 handicap) but these people had no business being on the course. They couldn't get off the tees. We watched them hit multiple balls from the same spot as they went OB. It took up until hole #7 for the Marshall to finally ask them to skip a hole. We had spoken to him two times previously (once on #3 and again on #4). He even watched them with us from the #4 tees play like this. We were not surprised when we caught them again on hole #11.
At this point it was about 7:30 and starting to get dark. I assume the group quit on #12, since they were gone when we got on the tees. We decided to skip the next few holes so we could play #18 with the little light that was left and come to find seven, not four, but seven people on the #18 green. We wait and finally play up to only then have the sprinkles come on and spray us! By the way, this is the same Barbasol Championship course. Joke!
We then proceed to the cart return and come to find that they hosted a fraternity there. The cart attendants were pissed because they had been cleaning vomit out of the carts. They even said one individual was so intoxicated he physically couldn't get up out of the cart. And you'd think by now it'd be over. Wrong...
As I walk up to my car I catch the smell of something bad. I sort of brush it off and get into the driver seat. My father goes to get into the passenger sit and then realizes that someone has urinated on the passenger side. It was fresh, still dripping, with a big trail running down the parking spot. I was parked in the middle section of the lot.
We were also staying at the Marriott on the property and my dinner experience that night was WORSE although I won't post about it here. You can read that review at "Auburn Marriott Opelika Hotel & Conference Center" or under my profile.
The next morning I go back and speak with Jim Bishop, Head Pro, at check-in and share this experience with him. He says maybe ten words and tells me that Scott Gomberg, Director of Golf Operations, would love to hear my story. Really? No offer to refund our round, no offer to prorate back the holes we didn't play in the afternoon, no offer to clean my car, no offer even to give us a discount on something in the store (which we would've have bought anyways).
I then speak with Scott the following day. Same thing, no offer to do anything to remediate this situation. What he does offer however is more shocking....
He tells me, well sir I'm not sure what you think but the fraternity here was class of '80s. Like that helps me somehow? He then asks me what I meant by poor course conditions on the Links. You're telling me the Director of Golf Operations isn't aware of the course condition! I tell him to get in a chart and drive the first three holes and if he can call me back and tell me he'd play that course... Surprisingly he hasn't called me back.
What's most frustrating you ask? 3/4s of the reviews here say the same thing I am and they date back to 2013. JOKE! STAY AWAY! read more