I am always so excited to get back to the Residences at Vidanta Nuevo Vallarta. The staff are always the best part of the trip. They truly make me and my family feel at home every visit. Marco, Rafael, Johan, Joan, Alain from transportation (and the lovely gal), Christian at the Joy Squad for daily pool games and popsicles, Fernando, Rosa, Cristal and Rosvel as concierges, Litzy at the Spatium spa, Carolina at the market boutique - these individuals are a few of the many who make our visits so great! Thank you read more

We have stayed here a few times and the hotel and the rooms are beautiful. The only drawback is the distance to get anywhere, especially if you are in Tower 5/6. Very spacious rooms, perfect for large families. read more

See all

Beware! We had a week here from a charity auction bid we won. Upon arrival after a long travel day with our kids, ages 7 and 3, we were separated from our luggage and directed into a large room filled with member sale pitch conversations taking place. We had to wait for a salesperson who also took our passports the whole time. Once we had said no to her member pitch several times, she left for a while longer and a second person can to make us agree to doing another membership talk. He would not take no for an answer. Keep in mind we didn't have our passports or our luggage at this point--they did, until the very end when we finally demanded to go to our room that we paid good money for long before arriving! Terrible first impression. We will not be back. Coercion is not what I'm paying for on vacation!!! read more

Grand Luxxe - Run! - Hotels Near Me - Costa Coral, NAY

I've not tried anything else but the French toast... cuz it's the best... ever. It's light in a way that can be dangerously misleading as I'm sure it's filled with many calories... it's indulgent for sure but very worth it every time we visit. read more

Rooms sub par, they charge for water & coffee in rooms unlike other resorts. Basic room, nothing over the top. After a full day of travel they make you go through sales to partly check in. It took us 2 hrs between the sales (welcome drink) & then 2nd check in. They are deceitful, rude, pushy. Separate you from your luggage & passports. Delivered luggage to wrong tower. Always get incorrect info from staff about restaurants, etc. Pools are shallow & all the same. Restaurants not accommodating, all have diff rules. You're held captive here. Owned Taxi to get out is double what the ride back is by Uber. The sales presentation was 1 of the worst we've been to. Hard to get away. They wanted us to sell ours to them. Rep couldn't believe I wouldn't sell & mocked us about our maint fees we pay. Waste of a week of our time, could have gone somewhere else so much better. read more

Everything was great! Food was wonderful! staff always pleasant! We have been going to the Grand Luxxe for 20 years a great place to enjoy relaxation watching the sunrise and set on the beach! H read more

I cannot believe all of these terrible reviews that are on yelp. It feels like these people went to a different place, because we loved it. I will say, however, that we shared a suite with friends who are owners, so that may be why our time was so different. In any case, the service was lovely. We had a concierge on our floor who helped us, and we had a beautiful, three bedroom suite with a lovely balcony, living room and kitchen. The check-in process at the airport for getting a ride to the resort was very challenging and should have been handled far better than it was, but the rest of our time was just great . The suite was well equipped so we were able to make our own breakfast and then go out to eat for our other meals. The pool area was crowded but we learned when and how to get the number of seats we needed. The food was tasty and the servers were all very helpful. Room service for dinner turned out to be excellent - food and service, and it was lovely not to have to go out for dinner one night. I guess, traveling with an owner, makes a huge difference, but I have to say our week there was excellent read more

See all

1. NOT LUXURIOUS AT ALL: Rooms are average and old! Our rooms smelled very humid and there were damages everywhere! Our family booked a total of 4 rooms and every single one was just as bad or worse so it wasn't just my experience or room. Overall the rooms are not up to par. 2. NO HOT WATER: For 2 days we did not have hot water. Terrible experience since we have 2 little girls and a toddler. Their simple "solution" was for us to use other buildings just for their shower. Keep in mind that all buildings are separated and need to take shuttles not suitable for strollers. In other words we had to shower in cold water and the hot tub (which was the most exciting thing in the room for our kids) was not working. Saddest part is the staff DOES NOT CARE! TERRIBLE SERVICE: The staff can CARE LESS about your problems. Especially concierge desk who half of the time DONT ANSWER. All we asked for was a working shower and they made me feel like I was an inconvenience and they made it very clear they will not do anything about the issue nor did they care. WORST CONCIERGE SERVICE IN THE INDUSTRY. The one person I want to thank for their great service is LESLIE at concierge desk on tower 4 5th floor. She was very helpful and provided the service expected at a "luxury" resort. Thank you Leslie! NOT TODDLER FRIENDLY/TRANSPORTATION: I did appreciate all the activities they have for kids but because of the transportation it is very difficult to move around the resort with a stroller. Almost everywhere you go you have to take a shuttle and just makes it very difficult jumping shuttles just to get to your room (with no hot water lol). BAD FOOD: Food is very overpriced and very poorly put together. Out of the whole week I can say that I only enjoyed 1-2 items in the whole resort. Im a huge foodie and actually not picky at all! I had much higher expectations with the food but was very disappointing. read more

Talent gets you far but CHARACTER SUSTAINS YOU! This is true for personal and professional! Vidanta, Vidanta, Vidanta...you have so much potential outward beauty (property location, "Owner" rooms, amenities & burgeoning entertainment) but your CHARACTER in sales tactics has DESTROYED your unredeemed beauty! The pushiness, deceit and nastiness that comes from staff who can't ABC (Always Be Closing) will be YOUR OWN downfall internally & eventually!! Everyone's been WARNED! read more

If I could give 0 stars, I would. The overall experience was poor, but what made it worse is someone on the staff stole a diamond tennis bracelet. The safe did not work, so the resort told us they were processing an insurance claim to cover the cost. They were relatively responsive when we reached out for the first 5 weeks after we left the resort. However, for the last month, they have been completely silent. For a resort that prides themselves on their diamond status, quality and service, I am completely in disbelief. Osiris and Cinthia were both communicative in the beginning, but now we are hearing nothing. We stayed in Tower 5 as an "upgrade" from the Grand Mayan. However, upon checking in, we found out the air conditioning had just been turned on and our unit would likely be cool the next day. Nothing welcoming about a luxury resort where your room is 90 degrees. To make the stay worse, the plunge pool didn't work and we were told it wouldn't for our 8 day stay. The fridge didn't work and we had to fix it ourselves. The room had not been fully serviced before our arrival and was missing towels, soap, and soap/scrubbers/towels in the kitchen. Our wristbands repeatedly stopped working and we had to reactivate. As a group of four women traveling, we were looking forward to a great relaxing time. It turned out to be quite the opposite. read more

We have been owners here for almost twenty years. We've stayed at five star resorts all over the world. Nothing is better than GrandLuxxe Nuevo Viarta. The very spacious suites almost 3,000 sq ft inc large terrace with plunge pool The incredible huge property to roam through on tropical boardwalks The large selection of restaurants of every ethnic variety and price. The incredible grocery market with fresh Zfrench breads and pastries. 24 hour room service, room cleaning 2x daily always with chocolate on the pillow The two kids' clubs The numerous swimming pools AND ... the incredible lazy river! Yes it's a bit of a Hassell to leave the resort. But we only want to stay forever read more

Pros Beautiful jungle like campus, a Jurassic park vibe Gorgeous rooms with tall ceilings, personal large bathtubs, a cold dipping pool on deck (Grand Luxxe) A side view of the beach from balcony! Friendly staff :) A lovely Gondola Proximity to the beach Nice pools with day beds, cabanas with a beautiful view of the beach! Fast golf cart service to different locations of campus Happy hour at the pools Coming here mid April seems to be the right time, less crowded, the weather milder. It was an easy ride from the airport and it wasn't busy at the sanctuary where you check in. Grand hotels with beautiful sitting areas A large campus with gyms, pools, and restaurants. Dr Jorge was very kind, knowledgeable and helpful Cons Awful check in process--instead of helping to get you to your room, you're trapped and heavily pressured into time share class. You will be seduced with a room upgrade and 10% off your bill. They don't respect No, and don't respect No thank you. They keep pushing, and bring out the manager to push you further after first person was not able to convince you. It's a really crappy way to start your vacation. I understand it's their job, but there must be some middle ground. We had a shorter flight here but I can't imagine how bad it is for the ppl coming on long flights or from other countries. All you want to do is check into your room and rest. The food is expensive and the quality of the food is average (Samba buffet had a good beef stew, but the lasagna was mush, and the shrimp was mush also). Gong restaurant was decent but super expensive. Room service eggs were microwaved and rubbery Music blaring on campus until 12:30 or 1am, if you go to bed at 10-11pm it could keep you awake. If you are sensitive to smell (I'm not so much) there's perfume being pumped into the air at the hotels. It's a nice smell but can get overwhelming after a while. People purchase the scent at the compound/campus store. The water in the room smells like chlorine if you care about that type of thing. When you first get here it may be confusing to get around, and even the staff are not aware of all the different restaurants and amenities (the compound is big with 5 hotels). The most beautiful rooftop pool only is only accessible to residents which is a bummer. You're having to constantly tip which I understand and respect but it gets overwhelming. In conclusion you're either a large resort kind of person (and the annoyances that come with it), or you're not. It feels like you're on a large cruise ship, but land locked. It's a 30 minute cab ride to get into the city. This is probably a fun and adventurous place for kids and families. read more

See all

The overall property is pretty, but it's a scam. I purchased a stay through a charity auction and paid for a one-bedroom upgrade. When we arrived, they had oversold that building and did not have a room available. We ended up in Tower 5, which is a 25 min walk to anything. They told us we could have member privileges and access everything. Not the case. When we tried to access the rooftop pool, we were denied. Next nearest pool that is actually open? It's 20 mins away. They make you wait in your room for your bags but then take hours to deliver them. We heard at least four families whose bags they had lost and five others who were punted to Tower 5 due to their overselling. Terrible experience with no accountability or hospitality. We tried to change buildings multiple times and were flat out lied to day after day. We were finally so exhausted that after multiple days when they were able to find something (because, of course, they wouldn't just upgrade us to a different room that was available), we were too annoyed to pack up and move. Then they have the audacity to harass us about going to a time share pitch. Everything is inconvenient, and the food is mediocre with extremely limited vegetarian options. Check in takes hours. I'm dreading check out. I cannot recommend this resort. read more

I just returned from a week in Paradise. 3/5/25. Everything about this resort is perfection. They have created a world where the guests can be totally relaxed, and cared for. The people who work there make the guests their priority. They anticipate our needs and offer a warm "hola" whenever they pass us on the property. 2 examples - we had been on the beach and were washing the sand off our feet from the fountain set up for that purpose. The minute we finished washing someone was there with a towel to dry our feet. Today, I walked through the lobby wheeling a small case when a concierge came up and said, how can I help you. The room maid saw I had used the small bottle of bubble bath, so the next day she left to more to make sure I had what I needed. The food is delicious, reasonable cost and good variety with wonderful, friendly wait staff. The property has wonderful jungle walking paths that attract birds galore. They also have excellent signage so we don't get lost. It's amazing how having a bracelet that includes our room key and being able to charge everything to our room so we don't need a wallet makes it so easy to walk out of the room and not wonder if we forgot anything. I could go on and on but will close with assuring you'll have an outstanding time here. read more

See all

PRICE GOUGING AT ITS FINEST! The worst! Sales people are the worst. My Dad is an Owner here and they treat him like he is nobody. No hot water, microwave didn't work, tv didn't work. I could go on and on! DONT BUY OR STAY HERE! read more

I went to the Spa at Grand Mayan and someone stole my money in the locker while I'm getting a massage. The manager was no help. She kept insisting that I'm the only one who get the key. But when I was getting the massage the lady took my key. When I went back to my locker my wallet is out of my pouch and my 300$ is gone. She did not even try to Investigate the situation. She trying to make me look like I'm making the story out. Dishonest people work with you. read more

This place was the most incredible resort I have stayed at!!! Everything was prestige and luxury including the staff and room and all accommodations! The resort is currently complying, and if I'm being honest, EXCEEDING CA covid standards and they are only at 40% capacity. I felt SO SAFE , with all the measures they are taking at this incredible resort! Before you are allowed to enter even the property you are greeted with masked employees who take your temperature and give you hand sanitizer. Everyone kept their distance and their face masks on at all times. read more

See all

First off, all the reviews on this entry are for the Grand Luxxe rooms, not the Residence. The Vidanta Residence units are million-dollar-plus permanently owned condos that I don't believe are ever rented out. This Yelp page is really just for the Luxxe rooms. *** SALES PRESENTATIONS *** Let's not kid ourselves: timeshares are fundamentally pyramid-based selling plans. The system needs new buyers constantly to "feed the beast" and keep things running. If new people stop buying, the system collapses. Vidanta is no different than any other timeshare system: you'll be pressured to attend the breakfast that will "only take an hour" but it can easily last longer if you express any interest at all in the product. Your entire day can be consumed if you're not careful. If you have steel willpower and are clear-eyed about the ways they'll try to sway you, by all means attend and take advantage of the discount they'll offer you (typically 10% off food, not including drinks). But it's typically not worth it - you're on vacation, why waste even part of your day with timeshare salespeople? I am of the opinion that the best way to visit a Vidanta resort is to rent from the owners who bought more weeks than they could use and fell for the lie that it was "fast and easy" to have someone else rent out their weeks for them. It's not - every Vidanta timeshare owner I know basically has a part-time job on the side working to rent their weeks via sites such as Red Week. And there's never enough inventory - It's much easier to simply rent from the people who are owners. I am not personally a Vidanta owner; my parents bought in years ago at the Mayan and upgraded to the Luxxe a few years back. I am thus fortunate to visit the Luxxe with my own family as a guest and am not hassled to attend the sales breakfasts. My parents are though, because there's always "just one more" upgrade. The timeshare beast is always hungry and demands to be fed. *** STAFF *** A resort like is great, or not, based on the staff who are assisting you. Each Luxxe floor has a concierge for the guests on that floor. Jhovanny, our concierge on the 7th floor of Luxxe tower one, was absolutely excellent. He speaks and understands English very well, so it was easy to communicate with him. This year, more than ever, I relied upon the floor concierge because it's so easy for other staff members to misunderstand what you're asking (I unfortunately do not speak Spanish). Halfway through our customary two-week stay, I ask for my room bill to check the validity of the charges (there are always a few that are incorrectly assigned to my room). Every previous year, when I ask for my room bill, the staff members on the main floor have often checked me out of my room, thinking I was leaving. This of course creates a logistical nightmare. I am now extremely cautious about simply asking for our stuff. *** SPA & MASSAGES *** Spatium, the spa for Luxxe members, is gorgeous. Very nice facilities, and it's all only a few years old. Very professional, attentive staff. Unfortunately, the complementary massages they offer to owners (which are often passed to renters or family) - one per week of ownership - are not very good massages in my experience. Little to no pressure by poorly-trained staff. *** WiFI *** It's slow, it drops often, and you constantly have to renew your devices on it. Pretty crummy. *** ROOM CLEANING *** The rooms are cleaned daily by a maid, and for the most part this works out well, but on the second-from-last day of our stay, it was 3pm and our rooms still hadn't been cleaned. We contacted our concierge and he arranged for an immediate cleaning (immediate in Mexico being 5-60 minutes). So it's very hit or miss. Sometimes it will be wonderful, sometimes it won't be. *** NOISE *** Luxxe tower one is the noisiest tower I've ever stayed in - they have live music in the lobby every night from 8pm to 10pm (or so) and while I'm sure it's lovely music, it's a little irritating when you're trying to put your kids to bed. A few nights I've been in bed wondering when it will stop. The lobby is open up to the roof of the building, so the sound travels up. When that music stops, they play loud music in the lobby until who knows when - I feel to sleep trying to ignore it every night. Who is in the lobby listening to music at 11pm? I have no idea. read more

Grand Luxxe - Hotels Near Me - Costa Coral, NAY

Love this resort! Stayed at a 2 bedroom GRAND LUXXE which was awesome. If you are staying at Grand Luxxe you have access to any of their 27 pools. And your towers are the newest and loveliest. Each floor had a personal concierge and every day our suite gets cleaned twice and bed turned down every night. Best restos are the following: Blue Fish Custom Burger Fresh Co Avoid Costa Arena and La Cantina. Quinto was just okay. Service was great and everyone was super friendly. Can't wait to go back every year! read more

See all

No! Just no! I could write for days about the horrible experience we had but I won't bore you. At the end of the day we paid $2200 US for a week stay. We stayed 24 hrs only because they kept making promises to make it better. That person would disappear and another would enter. This went on and on. We'd bought the food and beverage credit in advance for $1100.US. And they also took and $1000 deposit at checkin. We recovered our deposit but the rest we assume is gone. We chose to leave and not continue the nightmare so that we could actually recover some of our vacation. We went to the Hilton oceanfront and saw the ocean for the first time since we arrived. This place is a scam!!! I wish I could give it -5 stars read more

This is a beautiful, high end.... catered to resort property. We did check out the pool areas across the Grand Mayan and the Bliss, however, there is really no reason to leave the Luxxe side.... It is nicer in every way possible. The service was impeccable, the pools are plentiful, clean and beautiful, anything you need you can ask for and they will bring it. We stayed in the residences in building 3 in a 3 bedroom, 2 story unit that was ridiculous (in a good way).... I mean w felt like I was on "The lifestyles of the rich and famous" Only negatives are that the property is so vast that you end up walking a lot.. which, I guess, is not so bad considering how many tacos & margaritas are consumed while vacationing in Mexico. The restaurants on property are expensive but Bucerias, Punta De Mita and Sayulita are all a short drive away and have some AMAZING restaurants. read more

See all

We spent about 2 hours checking in.. Received a room we were NOT promised. To top it off the "plunge pool" is ABSOLUTELY disgusting!!!! I wish I could post a video!! DISGUSTING! read more

Grand Luxxe - Hotels Near Me - Costa Coral, NAY

This resort is perfect for people who love to cruise, people that like to wait in lines , to not have any part of the indigenous culture & that demand things to be the same as they are in the United States . We prefer adventure, experiencing the local culture and to having a culturally sensitive attitude to travel . We were saddened by the Costco attitudes and insensitivity of fellow travels . This resort is not a great fit for us but, may work for others that want to travel but, want to feel like they are at a Cheesecake Factory. read more

I am writing this review as we sit at one of the very few pools that are open this HUGE property. We have been to the Grand Luxxe three times &this being a year of crap for most of us we looked so forward to this. We are using our II week; before cashing it in, I contacted GL MULTIPLE times before booking , this time bringing our parents re: restaurants, ( one of the things we love about this place ); pools being open ; beaches ; the resort as a whole. I was lied to. Each time via phone call & email I was advised to download the Vidanta app to see what was open etc. I did see that there were few restaurants open at night , BUT the app is NOT up to date & gives the wrong information. You will be told to call Vidanta when you ask what is open via email or on any of their social media platforms, and know when you do , you are fed lies. This will carry throughout the stay;, it is their THEME. This place looks&sounds like an absolute warzone . There is construction EVERYWHERE. Our room in one of the Grand Luxxe buildings that is open &OVERLOOKS a drained lake that has NONSTOP construction. They have lumped their guests together in two buildings &blame COVID-19. The beach is closed -the excuse is 'COVID-19'. NO one said a thing regarding construction - tbh we are furious we wasted our week here as we could have used it later or somewhere else.. like maybe with an honest company. We flew in a day earlier to hang out in Puerto Vallarta city center before coming to Vidanta , which is located in Nayarit. Our stay at the Marriott was amazing. The beach was open. The restaurants were 85% open and they advised us prior to our arrival of what construction was going on and they waived our resort fee due to that inconvenience. YOU won't get that here and in fact, when you arrive they hound you to get in on that appt before you are assigned your room - ours$950 for a 2 bedroom -despite that this place isn't even HALF open & a complete mess ; they won't budge on the resort fee. They will call you to remind you of your appointment early the day before & ask how your stay is ; now if you are like me and tell the truth , well they will say , ' IS there anything I can do ?' Me: 'I just advised you to make the room right ' -Radio. Silence. Sign up for the timeshare talk and be hounded ALL day , NOT one hour &they will waive half & talk down to you about how your not going to get to come back here eventually with your junk trade in. TRUST me-WE DONT WANT TO. Our room was a mess ; wood planks were broken ; coming up in the bathroom ; bugs on the nightstand; the power went off several times ; the hot water didn't work from 430-7pm one night that we tried to get ready , ( btw when I called I was met with , 'you are the first one who's said this ' ). THE REFRIGERATOR BROKE & they made the maid wheel it in!!!! WTH??? My husband helped her out our warm food back in! NO apology ; This company cud give three ..!!! I brought this up at the 6 hour presentation to Antonio , and the FINAL FINAL FINAL offer .. 'why would we buy here when your customer service is obviously lacking ? If you wanted us to buy here, you would have placed us in a nice , fully working room away from construction noise &you would have been honest as honesty &integrity GO a long way with long standing relationships & our investment'.. He said, ' I will make it up to you, but with no disrespect, you should be happy you got to travel here' .. I was appalled. I told my husband , we will never return here again &I absolutely mean that. The saving grace has been the cleaning ladies ; the food that is open &staff ; our concierge Esteban who helped me set up the room with decor ( I paid for btw , as nothing is free); Javier the sales team guy , although he was not as aggressive as the guy we had in 2018 , he obviously was offended we didn't purchase and didn't say goodbye.. that was a let down as he is supposedly from Arizona, haha but that's okay. Antonio was nice but he lied to us about making the room right. I think that was two of seven we spoke to getting to NO. We had to chase down the resort fee cert that comes back at the end and the promise of half off at the spa was not real. We don't like liars . Had they made the room right or waived the resort fee .. had we not saw a mess every place we looked and seen children in the pools they were not before .. had they been honest so we could have made a decision to come later even .. we would likely return ; The resort fee is not deserved and we plan to dispute it ; we also plan to make sure that it's not a mistake we spend a week on again.. But we love Nayarit and PVR .. BUT we don't love Vidanta anymore. EPIC. FAIL. - Now lets see the canned response from the GM! PS CUSTOMER SERVICE IS KEY WHEN YOU WANT TO SELL THEM!! Learn that :) read more

See all

Huge Resort. Too big actually at least for someone who has a disability! Shuttle to nearest point so I had to struggle w stairs. Finally got a smaller shuttle to edge of the beach where it was still a good hike to the waters edge. Large beautiful room but no hot water for 3 days! Took multiple calls to get any action Microwave also didn't work No room service till multiple calls????? Coming back from a tour older couple told us they were owners & resort was so involved w expanding that maintenance has gone to the side. They said they would not be back to this resort as they, like I, preferred a smaller more intimate resort!!! I suppose this resort might appeal to younger guests or families just Not for those of us who have a hard time getting around. Not once was I offered any help or a scooter (for owners only) I did not feel seen nor appreciated‍ We will not be back! read more

I love Grand Luxxe Vidanta! BUT!!!!! SALES here is ANNOYING and INTRUSIVE!!!!! But still, LOVE THIS RESORT! We have our timeshare with Grand Luxxe for less than a year, used it 2 times and sales is already aggressively up selling us. Gosh! Can we please enjoy what we have for at least a year! Hahahahaha. I actually appreciate the hard work and "persistence" of the sales team but try not to call before 10 am please! Anyway! I still love this resort. It's clean, maintained and MOST of the staff are friendly. Be warned, there's a lot grumpy old people here. (I'm getting there but I'm not grumpy lol) I feel so at home here! Everything I need is in the resort. This resort is like a city! It's HUGE! Imagine, it takes about 5 minutes or more by automobile from the very entrance to the "loading and unloading" area of the resort. There's a market for groceries and everyday needs, lots of shops (a bit overpriced though) and small eateries. The Brio Gym is well equipped and immaculate! Can't wait to go back! read more

See all

Awful experience From a 3 hour check in process Being told false information ( you can go anywhere and use any facility - we were kicked off beaches,pools..because apparently we did not have the correct Pass ..we were told when we checked in that we could go anywhere on the property. Told 50% off massages ,then informed when we tried to make an appt it was 35% No turn down service..one night someone arrive at 10:15 pm to turn down..we were in bed. Concierge never called back to tell us about restaurant reservations No one ever answered the phone ( front desk,housekeeping etc) Room smelled musty Water tasted of chlorine Coffee served on each floor..no cups ,coffee cold... Often no available chairs at pools NO ONE gave a damn No was the answer for everything. The positive....servers,,pool help and food was good.. read more

Staff did not respect our reservations. We reserved a King size bed and room for two people. They gave us a room with two twin beds and a sofa bed clearly for 4 people. I explained to them that it was our anniversary and they did not care. Then they told me they would move us on Friday and it took them until Saturday afternoon because they said they did not have any rooms available even though many people were checking out on Friday. Overall I felt my wife and I were being discriminated against because we were not White. Some white guests were "having better luck" at being accommodated when they expressed their dissatisfaction while we were dismissed. We were also lied to when they told us we were to collect some discount cards as part of our stay, but then at the counter were told we had to sit for a time share presentation. Overall it was a horrible experience. read more

Been a member here since 03' so I've seen all the big changes! To be honest, it's become a huge city down here! Don't buy into this timeshare Becuase you will never be able to buy out! It's all one big tower scheme and you never get to see where your money goes! Yes it's a nice luxurious get away but there are other places you can go to get away to do that. If you want to stay here- look on VRBO Becuase most owners will sell their weeks that they do not want and will give you a cheaper advatange! The service has also gone downhill Becuase one something gets bigger the quality goes downhill because it is harder to maintain the upkeep of so many guests! read more

Grand Luxxe - Grande luxxe spa tower - Hotels Near Me - Costa Coral, NAY

Check in process was insane. 1.5 hours and still no room. Never again!!!!! My mistake, 2 hours and room is still not ready. At 7:30 a hostess let us into our room while we still had no key. It has to be for lack of proper management. Second day: Four of our friends took the time share tour that was to last no more than 1.5 hours max. After 5 hours and dealing with 6 different sales people they were able to escape unscathed. They met us at a pool bar/restaurant and I ordered a Mai Tai and wife ordered a Long Island. I sent the disgusting Mai Tai back and our waiter kept bringing it back 3 times and to change it to a Mojito. Bill finally came and the all juice Mai Tai was still on it. The waiter told me flat out that since I ordered it I had to pay for it. I paid it and needless to say there was no tip involved. STAY AWAY!!!!!!! Again I believe this falls under lack of proper management. I am hoping Vidanta, Grand Luxxe could respond and tell me I am wrong. read more

The staff will pressure you to hear their sales pitch before you are given your room. "SAY NO!!!" I am on vacation here at the Grand Luxxe in Nuevo Vallarta. Upon arrival the place looks amazing. The staff are accommodating and greet you everywhere you go. The atmosphere is amazing with lush greenery, nice pools, and excellent restaurants. However, this place gets a 1 star from me due to the sales staff that were very rude. This was a major drawback for me and prompted me to write this review. The staff asked for my family and I to attend a 1 hr. sales meeting in exchange for breakfast and 10-25% off food voucher and other items throughout the property. This was lies as most restaurant's did not honor the discount. The Wi Fi was very weak and barely received a signal. And, you only could hook-up three devices. This did not work for my group which was larger than three people. To make matters worse. When my family and I showed up for the sales pitch. We were asked to disclose if we owned any timeshares, how much we paid, how many weeks we owned prior to listening to their sales pitch. To add injury to insult, the sales representative requested we sign a document agreeing to listening to the sales pitch for at least 1 hr. They also informed us that it may take more than 1 hr. if we are interested in the property. So far so good. Then the representative stated do we have any plans for the day. For which we replied "Yes". We have a tour scheduled at 12:00 noon. Mind you my sales presentation begun at 8:15 or so, right after breakfast. Surprisingly, the sales representative was very upset and stated that I couldn't participate in the sales pitch since I have a 12:00 p.m. appointment. I was puzzled and disturbed by his tone and assertion that I couldn't participate in hearing the sales pitch. His reasoning is because I had a 12:00 p.m. appointment and I was scheduled to attend this presentation to purchase with them. I was bothered by his comments stating that I had to purchase. Apparently, the one hour was not enough for the sales representative. It appears that you have to sacrifice your whole day with them. The fact he informed me that I must purchase was an immediate turn off. I escaped the timeshare presentation by cancelling it right on the SPOT! This was poor treatment of people and sales. I own three timeshares already and I wanted to see what this place could offer. Maybe it was GOD's way of saying "No". I encourage you if it doesn't feel right and they need more than 1 hour to convince you to purchase something - It may not be the right fit for you. I am very aware of how timeshares, maintenance fees, and member fees work. Again, the staff will pressure you to hear their sales pitch before you are given your room. "SAY NO!!!" Avoid the rude pressure sales staff and enjoy your vacation. I hope this helps someone - I wish I knew this before I said "Yes" to hear the sales pitch. Customer Service is everything when you are making a large investment. Spend your investments somewhere else. Take Care, read more

We arrived end of September with the surprise that we were switched from the Grand Bliss to the Grand Luxxe. Or as we were told we were given an upgrade due to no vacancy at the Grand Bliss. Don't get me wrong the Grand Luxxe is beautiful. The suite we stayed was gorgeous and spacious but here is get it gets annoying and inconvenient for us. Maybe for a lot of the guest it works staying at the Grand Luxxe however we were at tower four and the kids club was closed while there, the nearest pool to tower four was closed due to maintenance I believe and for us to get to the Grand Bliss where we love to stay we had to take two golf carts. One golf car that could take us to the Plaza and from there take another one to the Grand Bliss. And at the end of the day when you just want to get to the room but you have to wait for those carts it gets tiring. While there we decided to see how long it would take to wait and It takes anywhere from 3 minutes to 7 minutes to even 10min just to wait for your transportation to get you to your room or destination. And that's just the wait each time. We like the Grand Bliss because it's within walking distance of where we like to go. Yes you still have to walk to get anywhere but it's manageable walking distance. where is not convenient at all is when you have kids or elderly people or a bad knee. We were given the option to move back to Grand Bliss after as soon as they could find us a room but decided at the end to make the best of it while staying at tower four and tried it out but at the end of our vacation no we were not 100% happy. We like our Grand Bliss! I wished the resort would have given us heads up on the changes. We love the accommodations but the way I see it is sometimes is not always about how luxurious a place is but as well as how convenient things are specially when your on vacation. Until next time. Chao! read more

We purchased at Vidanta about 16 years ago. It have grown in a positive way. It is a five star property. The place is gorgeous. The staff are the best. They leave nothing to chance. The huge amount of pools are beautiful. The food is delicious. The Atmosphere is breathtaking. We going to Playa da Carma at least once every time we visit. You will not regret your visit here read more

See all

First off, I do understand the frustrations of others with upsell pitches, but they need to recognize that this is a time-share operation first-and-foremost. We just returned from our third consecutive January week at Vidanta (Grand Mayan the first year, and Grand Luxxe the last two years). I've never been to the same place three times, let alone three years in a row. My wife loves it; we get a great deal from our good friends who own the timeshare; and we've figured out how to avoid the hard-sell. The Vidanta Nuevo Vallarta resort is not real Mexico...it is a tropical island cut off from the realities of everyday life (Mexico or otherwise). Grand Luxxe is the peak of the island -- high-end luxury and personalized attention from the minute you arrive until you head back to reality. If you can afford it, try to get into a Grand Luxxe building; I do think the premium is worth, over Grand Mayan at least. read more

This is an amazing place. The food, facilities, and services are awesome! Definitely come here but wait until COVID is over if that's a concern for you. They say they're taking COVID seriously but we've not seen that. Normally I'd give it 5 starts but I'm giving it 2 stars because they're not taking Covid seriously. Masks are required for all employees and they do take wearing them seriously,,,,but there are guests that aren't wearing them. When I complained, they said it's hard to enforce because owners feel they don't have to wear them. As a frequent guest, I'm frustrated because I came here because they said it was safe. We just watched a guy, without a mask on, cough twice while walking near the check in desk. No one said anything to him. We come every Thanksgiving and usually is an incredible experience. Not this time :(. read more

Just visited from April 2-9th. My Canadian travel agent was able to secure us a very nice Grand Luxxe 1 BR for half of what a member pays in Tower 5 (6th floor). We are not members and never will be. The day we arrived, they put a hold on my credit card for $1,500. We ended up only paying $300 on our total bill at the end. This is almost like reserving an all inclusive. What is the point of a deposit for a five star resort? If this is an upscale location, where is the trust in your visitors? 4/2 SAT: They state that you can use your credit card for drinks and lunch until you check in and can charge to your folio. Anyway, get to Grand Luxxe Tower 5 and We sit down and eat some tasty nachos and two margaritas. Since we were told to show our check in docs to get the $60 meal charged to our room (yeah, just nachos and 2 drinks), it was denied. We use our credit card which already has a $1,500 hold on it. We finally check in to our room. 1BR suite was spacious and nicely decorated. Nice marble floors, modern furniture and the smallest cutting board you have ever seen in the kitchen! Almost cut my hand. They deliver our luggage within 5 mins of us calling it up. Great service there! No floor rug for the shower, no robes, no paper towels and no water in the room so we call some up. They only bring water. The room attendant brings the robes and shower floor rug the 3rd day along with the paper towels. 4/3 SUN: We finally stopped in the on-site grocery at La Plaza. Everything was overpriced except the water. We grabbed a couple of ice creams and went to the counter. Charging to our room was denied again. We stood there dumbfounded for 20 mins until a manager pulled us away and spoke to us, apparently when we checked in at Tower 5, they did not attach our credit card (provided earlier with a $1,500 hold), to our folio. They blamed it on a lack of training. They corrected it and now we can charge to the room, almost 2 days after we check in. We decided, due to this credit card issue, untrained check in personnel, and inconsistencies in service at the pools, that this is not a premiere place we want to spend on so we walk over to sales back at Tower 5 to cancel our timeshare presentation. They discouraged us to no end and offered us $1000 MXN and $200 MXN as a room credit to keep our appt. 4/5 TUES: our timeshare presentation. OMG. We met and went to breakfast at Samba (near Grand Bliss and Grand Mayan). Alex qualified us and we literally said no way we were going to buy in at breakfast. He ignored our comments. A 20k investment would buy us 2 weeks onsite and 2 weeks offsite international but at the lowest entry level. Then 11k for 4 weeks onsite, 2 weeks offsite, then finally $4k for 2 weeks entry level. This presentation took 4 hours. At the end, Alex asked for a tip of $50 USD. 4/8 FRI: We went to the lobby to checkout early. I mentioned my $1200 Pesos credit and 10% off. They said they could not honor my credit, that we needed a voucher. No one at the convention center told me I needed a voucher. Why didn't they give that to me at the time I went out of my way on Sunday? I've been to many 5 star resorts and hotels and this one I liked the least. It doesn't matter if you have a beautiful resort, if you do not pay your workers enough (if at all), or cater to your upscale patrons, you have nothing to offer. The resort is beautiful, but set back from the city of Jalisco or Puerto Vallarta. No special VIP treatment, unless you are in the Estates. Very overpriced and not especially tasty restaurants. Membership does not buy you anything but tranquility. If you want to throw your money away, by all means do so. There is not much diversity on this resort, a lot of Canadians, Italians and Mexicans. Very few Asians (saw just one family) African Americans, etc Maybe that is what attracts members, the lack of diversity. I do not recommend this place. They say the property in Mayan Riviera is better. Go there. read more

The rooms are exceptional. Wonderfully comfortable beds, huge rooms with large living area, bathrooms and outdoor space (2400+ square feet for a 2 bdrm, 3500+ square feet for a 3bdrm) Service is very good but the food has gone downhill a bit at some of the restaurants. Stick with seafood and Mexican. They insist on folks using the shuttles but walking is more often than not quicker and more convenient read more

See all

We went to the vidanta riveraya Maya property and it was a 10 out of 10 experience last year even though they force timeshare presentation on you. This year we went to the grand luxxe at the nuevo nayarit property. After waiting 30 min in line to check in we get our rooms. The guy helping us was extremely sarcastic and rude and did not want to offer any info when we asked questions about tours and restaurants on the property. They offered us a free drink card but we wanted to get to our room first and change after day of traveling. They said if we don't get drink then they take it away. It was for the time share presentation. They took away our free drink card since we didn't want to do another time share presentation. Then was threatened to be constantly called in our room to attend a presentation and not get to used the amenities that we paid for staying at the grand luxx witch is the highest level of rooms on the resort property. We get driven to the tower and our room keys were not programmed. Since we got there at 5 which is check in time we had to wait another hour in line just to get our keys activated. Lucky the guy helped us and apologized and knew about the guy who helped us and had previous complaints on him. The food service and quality was a 3 out of 5. Only good service we had was at Quinto their steakhouse but very expensive I bought groceries cause the breakfast places were very slow service and not good. The pools with bars are excellent. Recommend getting your own alcohol and making your own drinks at the pool cause the drinks are very weak. The golfing was excellent if you want good golfing. It cost you 50 dollars a person to see the gondola and theme park that's not yet ready to ride but to see a 10 min water show. Sanitario is their entertainment every night. Do Recommend sitting and enjoying the show and getting out and dancing read more

Let me tell you everything you need to know about this resort. (Grande Luxxe Nuevo Vallarta) This area is made up by a company called Vidanta. The area is made up of 4 resorts. The Grande Luxxe, (highest price-biggest) The Grande Mayan (second highest price) The Grande Bliss (third highest price) The Mayan Palace (fourth highest price) And the Sea Palace (lowest price) The Luxxe tends to be the higher class area, the Sea Palace is the lower class area. You can go to all 4 areas, but some have more pools/services. The Luxxe tends to be the area with the best pools/services/experience, so it is worth the price to be a Luxxe member. Check in: When you first arrive, they greet you by placing their hand over their heart. They provide complimentary drinks for your enjoyment. The check in process is quick and easy. Great! Rooms: The rooms are absolutely beautiful. They are clean, and provide everything you need in the kitchen, from pots and pans to a blender. Another great thing about the room is the view. From no matter what room you stay in, you always want to open up the blinds in the morning and stare into the surroundings. Housekeeping: The maids do a fantastic job at tidying the rooms, and even leave special chocolates that are specially made for the Luxxe on the pillows during turndown service. Concierge services: If you ever need anything, the concierge service is the place to go. Every floor has a concierge just for that floor. I have always had a good experience with all the concierge members. The pools: The pools are the place to be. From lizards to complementary popsicle services, they have it all. They play relaxing, upbeat music for your enjoyment. They also have activities by the pool, such as craft making for kids, and bingo for everyone. (If you win bingo you win free drinks!) They also have guacamole classes, nature walks, and so many other daily activities listed on the activity board. La Plaza: La Plaza is a market that has various types of stores. They have a boutique, a grocery store, a pharmacy, a yogurt shop, a bakery, a chocolatier, a florist, a liquor store, a crepe/cafe shop, and a meat shop. It is a really nice place to shop for the things you need. It's small, well decorated, and there are a lot of nice places to sit down and enjoy the ambience. The food: We have never had a problem with the food here. They have every type of restaurant, and figuring out where to go next is always a challenge because there are so many choices. My personal favourite is the taco stand located in La Plaza, on a large balcony overlooking the jungle. The tacos go for around 1.50 CAN, and they are delicious! Drinks: The drinks are a tiny bit pricey, but it is like that at every resort. Otherwise, they are pretty good. Entertainment: They have all types of entertainment. At the Nuevo Vallarta location, they have the Santuario, where you can come at night for shows and drinks. They usually have very talented people that preform, including a sand artist. I have to say, it is a very beautiful bar. It is dark in most spots, but they have coloured lights that light up the area blue, red, pink, and purple. They also other activities like the Mexican shows on the beach. Transportation: You can either take pathways surrounded by the jungle (My favourite way) or golf carts to get to other places. The buildings have golf cart pick up areas, and you wait a maximum 7 minutes for a cart to come. The golf carts are a really fun experience. The carts have a lot of room on them. Overall, this resort is really worth it. They have friendly staff, and lots of activities to keep you busy. Of course I couldn't list every great thing, but if you need anything message me or go to the Grande Luxxe website. read more

See all

Don't believe the advertisements for this place. Definitely not 5 star....far from it. Dirty old furniture in my room. No air-conditioning. I will never stay here again. Service and staff told lots of lies and checkin process completely drained me!!!! I invited 17 people to come here for vacation. So very sorry I did this place and embarrassed for inviting them. True example of false advertisement read more