We had a wonderful experience building our home with Grand Homes, and a huge part of that was thanks to our Sales Consultant, Katie, and our builder, Seth. From start to finish, they made the entire process smooth, stress-free, and genuinely enjoyable. When you're building a new home, challenges will come up, that's just the nature of building. It's unrealistic to think you won't run into any issues or things that need to be fixed along the way. What makes all the difference is how your builder responds to those challenges, and that's exactly where our builder shined. Seth never made us feel like we were being too picky. Every concern we brought up was met with patience, professionalism, and a clear commitment to getting things right. He validated everything we noticed, big or small, and resolved every issue quickly and thoroughly. When challenges came up, Seth always had creative, thoughtful solutions that made us feel confident we were in good hands. Even after we closed on the home, Seth continued to support us without hesitation. We didn't have to jump through hoops or fill out paperwork, and we didn't have to do a lot of extra work just to get help, often a quick text was all it took. Unlike the horror stories you hear where builders disappear once the ink is dry, Seth, and Grand Homes, stuck with us. For example, the week we moved in, we noticed a piece of flashing wasn't aligned properly and water was pouring into the yard instead of funneling into the gutter during a rainstorm. We let Seth know, and within days, he had a team out to fix it and check the rest of the gutter system just to be sure. That kind of follow-through is rare and speaks volumes about Grand Homes' commitment to quality and customer satisfaction. We are so grateful for the care and attention we received throughout this process. Thank you, Seth and Katie, for helping us build a house we're proud to call home! It is absolutely beautiful! read more

Grand Homes is all talk until you buy, then they disappear. The employee churn is nonstop, accountability doesn't exist, and customer service is terrible. The issues come straight from the top. There are better builders out there. Avoid this one at all costs. read more

Never buy a house from grand homes cheap materials cheap labor I don't recommend no one to buy a house from them read more

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Why would anyone want to buy a grand home when they can't even provide shade for their employees holding a sign in hot scorching sun of 100' temp???? What yall to cheap to provide shade for the young man??? Regardless if he's your employee or not he's holding your sign!!! I had to go out & give him cold water! He's going to have a heatstroke! Grand homes need to do better! read more

I've lived in my Grand Home for 4 years now. Most of the tile flooring has popped loose in the master bath, there are cracks in the drywall everywhere might be more than settling cracks... I've just had to replace both cheap Rheem water heaters that continue to fail out of grand homes two year any thing goes warranty, 2x gas valves each unit. Hire a good inspector and hope for the best if you buy one of their homes. There's more but this is already a long enough review. read more

Avoid Grand Homes - A Costly Regret Building with Grand Homes was one of the worst financial decisions I've ever made. Don't be fooled by the model homes--the quality behind the scenes is shocking: poor workmanship, faulty plumbing, cheap materials, and terrible customer service. They delayed our closing by 3 months in 2020, leaving my family homeless after selling our previous home. We moved into a house with multiple issues--no A/C in one bedroom, a leaking dishwasher, broken fireplace, cracked driveway, and a misaligned stairway. Their warranty team made big promises but delivered nothing. Nearly 5 years later, most issues remain unresolved. When I escalated the matter, a company VP showed up, argued with me in my own home, and admitted to recording our conversation without consent--a deeply unprofessional and intimidating move. Save yourself the heartache. Grand Homes looks good on the surface, but the reality is a nightmare. read more

I am a home owner with grand homes at Walton ridge located in Corinth, and I cannot express how frustrating and regretful it has been owing a home with grand . The moment after you sign that contract to own the home, they show you their true colors of poor customer service and unreliability. The low quality homes built with everything literally falling apart after living in the home for a year is a topic I will not even elaborate on here. But what is most baffling is the ill customer service , unreliability, disrespectful employees from their maintenance department to the sales department ( one exception is Courtney with sales, she has been the only respectful, reliable/ helpful person in my opinion). Almost everybody else that I have contacted/ spoke with over the phone have always been very disrespectful, condescending and dismissive about out complaints. Interestingly they will always follow up with a text message that is well scripted and professional which is in contrast to the tone and response they give when you speak with them over the phone ,in order to keep a clean track record of their deeds. My most recent encounter was on 6/23/2025 with someone named Gary, apparently the sales manager. I contacted him, getting his number, from the customer service department, in regards to a complaint I had about the builder office. Our home is right next to the builder office and our dining room space has large glass windows facing the builder office. The office has maintained this space very poorly. The builders pour their cement right next to our window , where we seat daily to eat our meals. We have been patiently watching this go on for a while now and there seems to be no solution or regard for us, their neighbors ,sitting and staring at this pile of unkempt dirty water in this area. I contacted Gary to ask about who the right person is to launch this complaint and what is Grand's plan on keeping this area clear , which clearly seems to be a HOA violation. He was very rude in his tone and dismissive to my complaint and said grand has nothing to do with it and it is our responsibility to extend our fence if we do not want to stare at the pile of mess on the builders yard. Also he added that this is clearly not a HOA violation. I then told him that clearly it is and it is bad customer service and not a good neighbor etiquette. He followed up with this conversation with a well scripted text message about following up with the matter, a tone that was very different from the conversation we had on the phone. In the past we have also dealt with maintenance being rude and very unprofessional in terms of dealing with our complaints. Another specific example was with a guy called Terrel, and another lady, I do not remember her name. In short, we wrote constructive feedback on the annual review sent to us by grand, we had complaints about dealing with maintenance and the services they provided. Terrel and this other lady came to my home and literally verbally attacked us for dropping a bad review for them, I told them there was nothing personal about the review but it was how we felt and if they do not want us being constructive on our feedback, then maybe they should not send us a review to complete because I will not sugar coat our experience with the company; and that was the last time grand ever sent us a review to complete about the company. We also had another terrible experience with warranty, we spoke to a guy named Mike about an issue and the experience was pretty much the same, same condescending tone, disrespectful and dismissive, followed by a nice text to get a beautiful paper trail. We do regret dealing with grand homes and hope people will find this review helpful and not fall for the terrible business and service they provide to their customers. read more

Avoid this Grand Homes builder at all cost. Our house was built by them. In order to make up the portion of the foundation that does not support the brick wall above, they were supposed to add additional concrete so the brick wall is fully supported at the corner and not suspended in air. But instead, someone put a coke can in the corner and just put mortar around it to cover it up. Called the company, and the warranty officer said it already passed 10 year warranty so there is nothing they can do about it. Talking about "Made in Ameria." What a shame. Called the company, and the warranty officer, Scott, said it already passed 10 year warranty so there is nothing they can do about it. (I think what they are saying is "there is nothing you as a consumer can do to us about it.) Just wait and see until I expose all their work. read more

Grand Homes - Real Estate Services Near Me - Addison, Texas

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At first they show the model homes with all the specs and upgrades. When they built yours, forget it. They cut corners. Horrible and cheap materials. Home falls apart after a few years. Their warranty department is a joke. The cabinets and their molding is mediocre. Don't go with these people. read more

Grand homes is a developer in Plano/Dallas/Fort Worth area of Texas. They have the most beautiful homes I have ever walked through. My sales consultant was Mike and he was proactive in serving me to go through the details to answering all my questions. The properties get bought out and half the homes in the community looked readily built and in full live in condition. Buyers should beware that there are significant add on costs to the base model homes including adding bedrooms, bathrooms, bathtubs, garage space, and anything else that is not the basic walls and flooring. Think of it as 2x to 3x the cost of the base price if you truly want a fully customized home. read more

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home looks good.. don't fall for it.. warrenty department sucks.. worst especially Debbie she is the worst person I ever met.. they are not customer friendly.. try it with your own risk.. don't be fooled.. you have better buildrers look for them.. thease ppl will use workers who want to learn in your home.. with in one year you will be in big trouble.. believe me.. all 3 of my friends had same experience.. worstest builders in Dallas metroplex.. read more

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The best in my experience as a realtor. Best product, best service, best leadership!! Thank you Grand Homes Team! read more

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top quality, no other builder if visited builds a house this way, wish all builders use 2x6 and wow the low electric bills are amazing, Great experience read more

We but a house of Grand Homes and have been a nightmare, what they show you vs what you buy are two different things. The issues start from the 1 day we moved staring with the Air condition that before we buy the house never work and the contractor said that was working, an after 7 month in the house still don't work, walls crack, very poor terminations and more. We try to talk with the warranty person but they look working and trying resolve the problems but don't resolve nothing and the actitud from the Administration of the company are very unprofessional that I realize that off course his people are the way there are because is a reflection of them. Is so sad to buy a new house and have a lot of issues and be inconfotable. read more

They are a liar . They are totally a different people after you sign the contract. Beware of the grand homes. We have a very bad experience with them. I am the one frustrated grand homes buyer. read more

Don't waste your time with these snakes. They have great salespeople that will agree to everything you say before you close, but can't deliver on the majority of their promises and will find a way out of any liability when it comes to warranty. read more

If looking for a builder in TX DON'T buy a grand home! They are pretty but not worth the Hassel. Our house was stalled for MONTHS with hardly any communication. It's like pulling teeth to get answers. And when we do get them it is after days/weeks of trying and we are given bread crumbs and should be thankful for them. We've written to the CEO, The VP, called the PM, etc etc and NOTHING. We are on our THIRD builder for this home. NO ONE told us for 5 weeks about this change. This is a million dollar invest and also our dream home Our new builder finally got things moving on the house but we have no trust in the company. We know there will be supply issues. We just want to know what's stopping the build and what they are doing to resolve it. We've been asking since November and still have not gotten an answer. After speaking to our new neighbors this is par for the course. The measure of an organization is how they respond to adversity. When the going got tough they got silent... read more

If I could put minus 5 stars, I would. IF you are looking for a dishonest, pushy loudmouth with no integrity, more than questionable character and an open disdain for women, even his own wife and her family, Sam is your guy. IF you want big dogs running around and through your lot at anytime day or night, and if you enjoy being lied to for his personal gain, he's your guy. IF you want to live in a mobile where the two previous tenants died (one on the porch and one inside who's body wasn't discovered for a couple of week) and have that information withheld from you, but you are charged a cleaning deposit to move into a place with a jar of sticky pickle juice smeared on the floor that you get to clean up, a stove that is too filthy to even use, but YOU are expected to clean, even though they lied and said "that will be cleaned before you move in"...but you are charged $250 off your deposit refund, he's definitely your guy. After being lied to and told "my wife will clean that when she gets back from vaca in Florida (but she never does)," he's DEFINITELY your guy. IF you want to have to listen to repetitive "stories" of self worth and self wealth over and over, well...you get the picture I'm sure. What a massive disappointment this place turned out to be. Save yourself the grief and spend your money for housing anywhere but here. read more

Good evening, My husband and I met with Taylor who is the seller for Grand Homes in the Savannah community. Taylor guaranteed us that if we bought the Rivercrest home our build would look exactly like it. We then saw the model home for Rivercrest and Taylor still guaranteed us it would look just like it. She then charged us for the specific elevation for our Rivercrest to look just like the model and proceeded to presure us into giving her $5,000 for a chimney but we declined many times to later learn that the chimney was already included in the Rivercrest. The build has been an extreme and utter nightmare and now we noticed that our house does not look like the Rivercrest Taylor guaranteed us would look like for half a million dollars! Taylor nor her manager want to talk to us after an extreme amount of times we have attempted to reach them. We reached out to another seller of Grand Homes who informed us that of we bought the Rivercrest then it should look just like it and that our architect and Taylor made a mistake. We then reached out to our neighbors in Savannah who told us Taylor did the same thing to them and lied to them as well. You can easily go to our build at and corroborate the structure itself is different than what is advertised. The builder then stated that maybe the architect changed the blueprints of the Rivercrest that was promised to us without consulting if we wanted to buy that specific build, then once they gave us the changed and altered blueprints they still told us those were the blueprints of the Rivercrest from the model home that were promised to us, thus lying to us. Thank you read more

Grand Homes - It supposed to look like the Rivercrest - Real Estate Services Near Me - Addison, Texas

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The worst experience building our dream home. The build quality was poor and we had to stay on top of every move. Even then, their "fixes" were "Jerry Riggs." They, Grand Homes have no integrity in their builds, no care for their customers. In speaking with a VP he basically threatened us that he would buy our house if we didn't like their "fixes." One of the issues was they poured the foundation short! Meaning we lost square footage that we paid for. We are in the house now and continue to find issues that are fundamental, and beyond. Electrical, a water leak, and cosmetic. So much for executing a "dream" we worked our lives away on! This was in Parker, TX. The builder in charge does his best but the owners/leadership have not set him up for success. It's an inherent issue of the business; poor standards, no integrity. read more

The floor plans are great, but the quality is substandard and warranty dept. is inept and workmanship is terrible. Warranty dept. and supervisors will resort to lying rather than fixing problems properly. We had 3 supervisors and 10 different warranty reps, turn over is very, no one stays long enough to take care of issues from the beginning to the end, and there will be a lot issues. Do your homework! It has been a disaster for us form the beginning for us! Grand Homeless should be their true name. read more

As I was reading the reviews, I have some answers for you all, the reason your houses are NOT up to standards, it's because this company just DOESN'T care, we worked for them as a trade, (a sub-contractor company) they are awful, they don't want to pay and the sub-contractors HAVE to buy the material, so now I am in debt 50K with no revenue, the builders are still doing 'Charge backs" even though I quit like a month ago, they just want to keep the hard working money from others, and of course the materials use are the CHEAPEST, because otherwise the trades make zero to no money. People STAY away and use your money somewhere else!!!! read more

Poor customer service. I bought a one year old home. The ceiling attic ladder wouldn't extend to the floor. They said it wasn't like that a year ago. The shower temperature was set to half the temperature and didn't get hot. They said it wasn't like that a year ago. When I checked out the screws one was stripped out. There was a hole above the fireplace for a tv mount but no power. They said that's how it was. They fixed none of the problems. In addition, the building is not good quality and they used the cheapest of everything. It was a spec home and a lousy one at that. Wouldn't recommend. read more

The buyer experience was good however getting them to pay you taxes for the home prior to us owning was horrible. Treated terrible by front desk person as well as Teresa in accounting. After waiting weeks for a check I have to drive dallas to be told she is in a meeting. She told me I could pick up new check this afternoon however it wasn't done and she lies in front of people in office and rudely says I told you 4 o'clock. I have never been treated so bad in my life. We spent a half a million dollars with this company! RUDE! RUDE! read more

Just a legitimate warning: Not a good builder to build with. My client started the build contract of over half a million dollar home in March 2017. It is still not completed after several walk throughs and several corrections on the builder's part. It is costing my client more money because he has sold his house in December expecting the new Grand Home to completed for move in as of January 15, 2018 per builder's agent. Now it is not to be closed until Feb 28, 2018 per the builder's new agent. Grand Homes builder uses the loophole of the contract for a no closing date to close whenever Grand Homes decides. Almost 12 months later from the first signing of the contract we still don't know when it is going to close. read more

Stay away. You will overpay for bad quality. They will give you the runaround for under warranty things to be fixed until you're out of warranty. For example, they've been telling us they'll fix a ceiling fan that was improperly installed for over 6 months. The list goes on. Their employee turnover rate speaks volumes for their company standard I guess. I do not recommend building a home with them. read more

We purchased our home in 2014 and since we have had 3 water leaks in our house. It is concerning that we have to issue a complaint to BBB to get the attention and response from Grand Homes. We have had 3 different water leaks since building in 2014 and moving in. See below. April 5, 2019, Dishwasher (installed by Grand Homes when built) plumbing connection leak, paid out of pocket for repair. June 16, 2019 repair of partial wood floor replacement in living room due to dishwasher leak. July 25, 2019, 5:30 PM returned home from work to find the entire house under 4-6 inches of water as a result of plumbing leak/gushing from attic. Cost over $200,000 in damages to house and household. Displaced for 6 months. *Note: July, 26, 2019 I walked to the neighborhood Grand Homes model home office to ask if they could help us figure out what to do as we were in disbelief and shock. The answer was "we build houses, we don't repair houses." June 19, 2020, (moving back in January 20, 2020 to our newly remodeled home) in the middle of a pandemic, another pipe in the attic leaked. We are in negotiation with our insurance company (again). We will see if Grand home would step up to admit they should have used master plumbers to build their houses as well as using better materials to avoid costly repair jobs. My next step is the media, TV Radio and anyone who would listen. We were so happy to buy a new home not knowing Grand Home is not as Grand as they claim to be. read more

My parents bought a house from these people years ago and now have stress cracks all around their home. Pretty build on the outside but definitely not built to last and you will regret it in the long run. Save yourself the headache and financial stress. read more

Grand Homes - Build quality for Grand Homes - Real Estate Services Near Me - Addison, Texas

Extremely poor service. My vehicle and 2 of the homeowners vehicles were both damaged by over sprayed paint from workers at the next house over. This happened approximately 3 months ago. Myself nor the home owners have had any resolution to the matter. The site Manager, Jake, offered me $45.00 to get my Mercedes detailed. The quote is $600.00. I have been getting the run around from every employee I've come into contact with. I will be taking legal action next. read more

I've read bad reviews about this builder but thought that people were just upset because of rare and not picky issues. Boy do I wish I had listened. Their warranty is a joke. If they send someone out to repair issues. The repair is not warrantied and their obligation end there. You need to make sure they diagnosed the issue and correctly fixed the issue and validate the fix. If your issue is related to a weather event, don't sign anything until the event happens again and you are absolutely sure the issue is resolved. I was just burned by this on a 4 year old home. read more

The Grand Homes home designs and design center are good. Their ability to accommodate some customization is better than most mass home builders. And, their marketing suggests they're somewhat a premium builder. Overall, we like our home design and its location. However, we are disappointed in the Grand Homes' construction quality. I get that as of mid-2018 to now, April 2019, it is a very good time for homebuilder in the greater Dallas area. Like the rest, Grand Homes is selling and building homes fast, using very busy and perhaps lower cost sub-contractors. These circumstances, coupled with Grand Homes' weak quality control, inevitably results in a lower quality constructed home. Nonetheless, if you do buy a Grand Homes realize that YOU are the primary quality control agent. Consider hiring a building inspector that represents you if you are not familiar with the industry. It'll be money well spent. Regardless, DEMAND Grand Homes immediately fix what you notice prior to them moving to the next construction phase. For homes $500,000 or below, you'll likely get long-term value in a Grand Homes built home. Above $500,000, you'll likely find more value in a custom-built home or, more realistically, remodeling an existing home. Just my two cents. read more

STAY AWAY! They are unprofessional and do not answer customer calls.

Been in our house for over two years, we've had numerous issues and now it appears we may have foundation issues. In our neighborhood this builder is known for having a poor quality product, wished we known before hand. Majority of the homes listed for resale is from this builder. I constantly see home after home going up for sale after someone has lived in it a year or two of it being built. Do your homework before you purchase with them, you will find if majority are saying the same thing its most likely true. read more

Grand Homes designs beautiful homes. We really like the Downtown Abbey model in Bower Ranch, Mansfield and were prepared to sign the contract to build and put down $15,000 in earnest money. However we decided not to build the home due to "bait and "switch" sales tactics, misinformation and misleading pricing. After the mistakes were acknowledged, there was no effort to do service recovery. This made us doubt their intergrity and question the philosophy of Grand Homes' sales strategy. After reading reviews from Grand Homes buyers on Yelp and BBB we opted not to do business with this builder. Too many "red flags". read more

My review is with the Warranty Dept. My husband bought this home in Oct 2017 before we married. The home inspector found a few issues before closing and the major ones were taken care of. The minor like a screw broken on a window could be resolved after. Well...just before the one year mark we had the home inspector return because we had discovered some issues. He did find a problem with the roof, gutters going the wrong way, a plug that only works in the hall when you turn the porch light on and counter tops that have been marred by soap and water. The first warranty person was usless and tried to push us off. The second one, Rebecca, came out looked at the issues and said she would get back to us. The roof was fixed. The electric folks said they needed to get with Rebecca because to fix the plug/porch light issue required cutting into the wall and they needed her permission. The sprinkler issue was corrected. After no responses from Rebecca my husband sent an email on 12/18/18. She never responded and we found out later from one of the Managers over construction that the claim had been closed. Well we are now in an email match with Rebecca because she says the counter tops are cosmetic (NOT!!!). Cultured marble that is properly sealed does not get marred by soap and water!!! And that the screw on the window was fixed (NOT!!!). Gutters are still pointing wrong way. Gaps in front door not fixed. And electric issue note fixed. My husband bought this home based on it's promised construction. I'm beginning to wonder if that's really true. read more

I should have read the many reviews before we signed with them. The bait and switch that everyone talks about is real. There is zero customer service skills after you have given them a large lump sum of money, and it takes them forever to build your home. Before you sign with Grand, do your research. Please! read more

STAY AWAY. Terrible and Horrible builder. I know the house looks good from out side which will attract people like me and later realize the fact. No value to their customers and promises/commitments after they get half a million dollars in their bank. Building a home supposed to be dream comes true but regretting. Warranty department is the WORST. They will push back on items they promised to fix in the first year. Most of their excuses include: "oh its cosmetic and warrant dept don't do cosmetic" even though they were expected in the first year and promised to be fixed by their sales, builder, and warranty rep. My advise is ANYTHING you do with them, do it in writing. They will still fight with you (happened to me) and try to get away with it. At least now you have something if you want to go with legal advises and/or report to media. read more

This is a terrible builder. Where do I start. We built a house with them thinking it would be great. They are terrible. They try to cut corners. They try to use cheap materials. 2 months in the house and Their electrical switches keep on turning off. Their door knobs come loose. The cold water freezes and does not come out of the sink in the cold weather. They tryto cheat even on the no. Of lights in the house as it is being built. They use cheap paint. Walls are akready cracking. Would never build with them. Overpriced and terrible quality homes read more

I'll post a complete review of Grand Homes once (if) they finish our new build since they seem to add to their ever growing list of poor quality work and even poorer customer service every single day. read more

We are building a house at Prairie Ridge, TX (Off Hwy 287) with Grand Homes. The experience has been nothing but a ripoff!!! The prices of the new construction is going up by tens of thousands every month or two but you get absolutely nothing for your house! We picked our bricks on 3 different occasions, only to be called back the first time to let us know the brick we picked was actually supposed to be 12K extra so we can't use it. We went back to pick a different brick and we were called and told the same thing again that oops, that brick is really supposed to be an upgrade. This happened 3 times on a roll. It's been about 2 months now since we picked our bricks and we were told construction will begin right after, instead, we just got another phone call that we need to come again and pick different bricks because our bricks are not available!! Please never build with Grand Homes at Prairie Ridge. There is nothing to pick from at the design center. Buyers don't have much choices in anything. Its take it or leave it and the selections are super awful. The bricks are all bad looking bricks, no options for faucets, lights etc. Everything is an upgrade and costs an arm and leg. You can't even have stackable microwave with the stove etc. Tile and countertop selections are awful. We are paying a lot for the Grand Homes (hiding under the name of American Homes) but the rest of the smaller homes in the neighborhood build by Beazer, MI Homes and Trophy homes offer more to their customers. They also have better selection of bricks and design center items. We found out too late. Please don't make the same mistake we did. Build with the other builders, don't use Grand Homes/American Homes. By the way we understand that building a new house can be very challenging and stressful, but just to give you an idea about what's going on, we signed our contract and made our brick selection in December 2020. We are in April 2021, They haven't even broken grounds yet but our earnest money of $10,000 has already been cashed about 2 months ago. All the other builders at Prairie Ridge have built their model homes and houses for their customers to move in. Not sure what Grand homes is up to or what kind of games they're playing but the only house they have up to date is their model home. Meanwhile they have a lot of houses under contract and not enough construction going on. read more