Ive never been treated so Disrespectfully in my life. The clerk told me get the fuck out, the clerk was horribly rude. I live right next-door to this gas station and I will never ever again go there read more

Went to get a car wash. I got attitude instead. Dep was rude and dismissive. I don't work there so why should I know to skip steps when using car was machine It comes down to lousy car wash, lousy service. Pictures after 2 washes: read more

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One of the worst customer service the girl that would there pretty much runs the coffe station and you can tell she has no experience! They are always out of absolute EVERYTHING read more

I like these guys overall, and it helps they are close to my work. They have great prices, and friendly staff, and their baked goods and sandwiches are yum. My downsides are this. I go through their drive thru a lot, and I would say a third of the time I must repeat my order a couple times at least. The ordering speakers or headphones seem to need work. Along those lines, there have been a few times when, even after repeating my order, I get the wrong thing in my coffee. Not often, but it has happened in the past. My final complaint is that the mix of milk, coffee, and flavor shot seems to favor milk too much and flavor too little. On the upside, the coffee they use is a very good one. Again, I want to stress how friendly the workers are there. Many places these days, the employees seem to need an IV of coffee themselves to remind themselves they are working in public. I think they also should be wearing a button that says, "Please remind me to smile." I have worked customer service including food service in the past. A smile won't kill you. GCCS has smiles all over, and it is great! So, if these guys improve their speakers and their accuracy I would give 'em four stars. Five if they even the mix of what goes in the cup better. read more

Grand Central Coffee Station - the front of the building - Coffee & Tea Near Me - Pasco, Washington

I stopped for coffee this morning because Starbucks was closed. I usually prefer local coffee shops, but this is not one of them! The person taking my order (drive-thru) was rude and inconsiderate. Every customer, including myself, had to repeat their entire order at the window.. (we couldn't just say "latte" or "bagel" to verify our order.. it was clear that nothing had been keyed in, so we had to repeat our order verbatim). The coffee is not great either and I will not be going back! read more

I came in today around 7PM and asked for a Granita I had a great experience she was very friendly and helpful with the questions I had. The establishment was clean and very presentable I love coming here for the coffee and this will continue to be my favorite coffee shop read more

They are one of my favorite shops indeed to get fruit smoothies! They use actual fruit which is my preference instead of just juice/syrup used at other locations. read more

I have been coming here for years and it's always been the best smoothies! The last 2 times I've been here they are just horrible. I always get a raspberry coconut that is usually so creamy with real coconut in it. The last 2 times it just like a icee with just flavoring with big chunks of ice in it. Not sure I will be coming back! read more

Ok I'll have to agree with shane, their speaker system is horrible, on top of that the lady was really rude during the whole ordeal! I'm a regular and order the same thing all the time and is very disappointed about the experience! Will not return! One and done, one bad experience and you lose a valuable customer! It's gonna be hard to build a repeat business when you treat your current customers like garbage by hiring new people that's rude and incompetent! Disgrace to customer service!!!! read more

I would select this coffee stand ANY day over Dutch brothers or Roasters. The main lady picked up what I was saying and made it in a heart beat plus remembered every single time. Not to mention it was way less! read more

I enjoy the Staff! Christina (longtime barista) since I've been going there (2007) is always friendly. A lot of customer like here and are happy to see her when they come in. Hate to hear that other people haven't had a good experience like I have read more

Well I've been in 3 times And the lady with FAKE eyelashes...is a rude eye rolling Brod....She hasn't been nice to me or my husband when we go in there she always has ATTITUDE...Last time she threw down her headset cause she had to help the new gal that was working...But idk if it was because of her or us...Then she had the nerve to slam the drive threw window.. Wow in all I can say.....If you don't like working there then GO somewhere else...I will be speaking to someone who is higher up or a Manager...I will make sure they listen!! It is not right to treat your customers that way...Sorry... read more

We are regulars and noticed we have been getting more ice in our drinks where our drink is over filling the lid. So we asked if they can be light on the ice. Because we only take like 3 or 4 sips and our drink is gone. Well today we asked for them to be light on the ice and when we got our drinks it was only half way full so they are adding more ice than the product. Not only that the prices are always changing we get a drink that is missing something and than we asked and they say that it is extra or the drink doesn't come with it. It is a hit or miss with these guys now. They lost some valuable customers today. read more

I've been going to this place most of my life. It WAS my preferred coffee place. This morning though, the server was extremely rude. Forgot a muffin that I rodered. Went around the drive through and ordered again. She could not hear or I thought asked me to repeat myself 3 times, so said it louder. Then once on the window she yelled at me that there was no reason to scream and she would not be serving me. I tolde her I thought she had asked me to speak louder. I called back later to Talk to a manager. Turn South that she was the manager. After I try to explain to her what had gone on she Hung up on me. Since this is the place that I usually go each morning to buy my coffee I decided to go and talk to her in person after work. I tried to explain to her that I was not screaming at her. She was very apprehensive extremely rude and told me that the customer is not always right and that this was not Safeway or McDonald's. She proceeded to tell me that I was the rude one and that I need to speak up louder which is exactly what I told her I did. It is very sad because I will not be returning back to that business knowing that she is the owner or manager read more

They make the best redbull drinks! I also love that they can add fruit, if you like. They are not very pricy and very delicious. Even though sometimes they get the orders confused. read more

They have a stamp card to earn a free drink...and they wont honor it per the owners. Beware! I called them and issue was never resolved. They stated that my card needed to have employee initials and it didnt (but I had the required stamps). read more

Grand Central Coffee Station - GCCS will not honor the stamp cards! Don't recommend...they refused to give me my free drink (the bottom card did not have employee initial) - Coffee & Tea Near Me - Pasco, Washington

They have the best iced chai. However the customer service makes me not want to go back. This one barista makes me not want to go back. Her attitude is short and cold. Doesn't interact with one. The other day I went and pulled up to order. It was quiet. I waited for 3 minutes then drove off. As I passed the window there was a van and they were just chatting. I put gas, and another car pulled up to order. He waited for a while too. As I drove off the van was STILL there, and the barista was still visiting. I don't know if that guy even got his order. I wish i knew her name but if she isn't replaced she will drive customers away. read more

You know what?! This is one heck of an upper scale convenience store and gas station! I walked in and thought I was in the 'whole foods' of gas/coffee places. Fresh baked goods, fresh salads made to-go, Xmas music was playing at a delightful level in the background, coffee barista's smiling & asking if I would like a mocha, and everything was squeaky clean and even a sitting bar like at Starbucks to enjoy my coffee, muffin & TC Herald. Well done, I'll be back regularly! read more

I love this place and the Berry Berry smoothie with the whipped cream on top is YUMMILIOUS. Unfortunately I moved from the Tri Cities and now live in Austin Texas and I have yet to find a place here in Austin to replicate the flavor. Not even Jomba Juice comes close to them. I went back home in 2015 and I went to Grand Central and had to have my favorite smoothie, just for a moment I was in heaven, I'm not going to lie in June of 2017 I had my niece go buy me one and had it sent to me via FEDEX packed in dry ice. I received it and upon opening it I let it thaw ......the waiting had me pacing like a crackhead(not that I know any pacing crackheads). The experience was magical. I miss you Grand Central and the sandwiches are amazing too. read more

This was my favorite place but recently the service and quality of product have dropped drastically. The final straw was just now, Monday morning, I spent 15 minutes in the drive thru (no one in line in front of me) before my COLD coffee (I ordered hot) was handed to me and then I had to wait for my bagel. With two girls on bar and no more than two customers in the store, this is by far the WORST drive thru experience. I ended up going inside where they asked me if I wanted them to microwave or steam it? How about you remake it since I ordered it hot and it violates food health regulations to take a drink that a customer has drank out of back and steam it on the steamer? Also, when I went in my toasted bagel was sitting on the counter. It was cold too. They used the wrong mix and insisted they hadn't. Now running late for work, I just said forget it. So much for my Monday morning gym treat. Next time I'll go to McDonalds and save myself five bucks. read more

Love this place and their fresh food made daily! Pretty good coffee too! If only they smiled just as much as dutch bros does...they'd be my number spot to go! Keep up the good work though! read more

i come here for their strawberry banana smoothies!! omg i love their whipped cream on top i recommmend everyone to get that smoothy and try their whipped cream. i also agree their speaker box isnt the best clear sounding.. but in all their smoothies are what keep making me return! read more

Great service and tasty drinks! I recommend the shaken mango green tea or the iced Oregon chai tea :)

Had a Reece's smoothie and it had chunks of ice and lacked flavor, also ordered a mocha and it was tolerable.

Their wraps are always soggy. Bread is sometimes stale. And when you buy 12 sandwiches you get a free one. Only catch is that they give you a 1"x2" piece of flimsy receipt paper that blows away in the wind as soon as you walk out the door. And there's "nothing we can do" if you don't have the reciept. Even though they keep track of it in the computer. Never going here again. read more

People are really helpful and friendly. But, am I the only one who doesn't like the coffee? I get a plain latte with no flavor so the espresso is really important to be. Maybe it was just a bad shot. Will have to try them again to make sure because their location is convenient. Love the white coffee though! Really good prices as well! :) read more

I used to love it here, everyone used to be so nice. These past times I've gone however the service is terrible even after I leave a tip the girls have been really rude. They do have good red bulls and brownies, however I doubt I'll swing by again anytime soon. read more

I stopped by to purchase a lottery ticket and bag of potato chips. The total was more than expected. I asked if there was tax on the chips. Then I pointed out the price of the chips. The clerk just looked at the cash register and repeated the total price. I paid and left without a receipt. I realized that the difference was more than tax would be. I wish I had a receipt to look at and see what the problem really was. I am disappointed that the clerk did not find the problem and correct it. In the future I will make my purchases at another establishment. We are not talking a great deal of money, but it is the principal that matters to me. read more

This used to be my go to place; i loved their food and customer service was fantastic; until now. I don't know what happened (maybe under new management) but the staff is horrible. I used to walk in and the girls (who are no longer there) used to greet me by my name; how awesome is that. And now it all went downhill. I went in a couple days ago to grab lunch. There was no one in the store (this was about noon-ish; normally it used to be busy) I walked in and there was 2 girls working on some coffee. They just looked at me; didn't say hi or even a smile; they just looked down at what they were doing. I grabbed my lunch and went to the counter. There was 1 girl inches away from the counter. She didn't say "hi, ill be with you soon" or anything. She just walked away. She looked very annoyed. Since I only have a 30 min lunch I didn't have time at all to wait. I maybe waited out 3-4 minutes (no acknowledgement, no smiles, NOTHING).I was so upset I just left the food on the counter. Never again will i come in to that location. I would rather just go across the street to Mcdonalds; now they at least give you a smile and fast service. read more

Lunch time! I love their chicken soup - meaty, with vegtables and lots of noodles - Get it with a decadent chocolate chip brownie to complete your lunch needs. The sandwiches always taste fresh and not stale. The Chai tea with a little milk makes my morning just hum! The people workering there have always been very nice and helpful. Especially when I have a problem at the gas pump. I don't know about the Kennewick or other branches but I simple love the Pasco crew!! read more

I went here because it was the closest coffee shop to where I was for a meeting. First of all, service was extremely slow. Second, service was awful. I do not recommend it and am never going there again. read more

Wow is all I can say. From the great service to the great selection of syrups and the great iced almond coffee I can also say I will be back. Absolutely loved this place! read more

The coffee drinks are consistently and perfectly prepared (even if you're one of those "soy milk and sugar free vanilla" special order types!), their soup is made fresh daily, and every one I've tried has been absolutely delicious! Friendly staff with excellent service as well. Grand Central is my go-to place in mid-town Pasco - you should try it! read more