Each year we trek about an hour north of Grand Rapids, MN to spend New Years in a cabin with great friends. This time we opted for an adventure on the way home and looked in to spending a night at Grand Casino Millacs. Caveat - none of us are big gamblers, we were looking to break up the drive especially since we got a late start.
Lets start with trying to book the rooms online, which is where the great 2014 rate was available ($20.14+tax for a king). Tried to book it, but the website year drop down on the booking engine would only go to 2013. This was on 12/26/2013 for a 1/2/2014 stay, and couldn't book any rate, not just the special rate. Called reservations and was told that it was because we were using an iPad and iPads aren't supported. Hm. OK. Unlikely, but remotely plausible. Pulled out the laptop and cell card, connected and tried to book - same problem. Called reservations back and talked to someone who finally understood the problem we were describing and then booked the room.
Checked in, wanted non-smoking rooms (boggle!), took a little bit to get that done, but finally got two across-hall-rooms. Lots of bellcarts available to lug our stuff up the rooms, but no bellstaff to help, so it's all self service.
Room was acceptable, seemed clean and definitely in that mid 90's Holiday Inn-meets-casino vibe. The next morning, though, passable turned to absolutely unacceptable as we discovered the walls to be absolutely paper thin. They must have used all the insulation on the ice fishing huts instead of the the hotel. We could hear EVERYTHING from the room next door. Snorts, sniffs, discussion about the weather, a fart (yes, even that). Completely unbelievable even for such a low promotional rate.
If you're a late diner or you arrive late, food choices will be very limited, unlike most big city casinos, everything here rolls up early. In thinking about it, that ties to the penny slot crowd for whom the juice tray goes around just before bed time at 7PM. The Grill was the only choice. Two chicken fried steaks, a fried walleye and one $7 prime rib special for dinner. I'm sure the kitchen folks are really nice people, but for $18.50 the Walleye was simply bad... phoned in pre-breaded from a mass market food service company... flavorless and soggy breadding. $7 prime rib? It is what it is. Asked for medium rare, got well done. Tablemates reported chicken fried steak was "fine"... nothing great, nothing bad.
Oh - and here's the kicker all need to know. It's dry. And I don't mean bring hand lotion dry (although you'll need that too). It's a dry casino. No booze. Zip. Zero. Zilch. Plan ahead people.
The casino itself? I'll let other more experienced gamblers address that as none of us are big gamblers, more then "Hey let's burn $50 and be ok with it" types. The casino itself is somewhat depressing. Row after row of penny and nickel slots and other electronic games. The story repeated on each row... several people who were 60+ separated by a seat or two and usually smoking staring blankly into the electronic screens hoping to win. More wheeled walkers than I've ever seen in one place, although thankfully no one on oxygen AND smoking (seen that one in Atlantic City a few years ago).
In line with our non-smoking room, we were hoping to take advantage of the advertised non-smoking portion of the casino. Most casinos solve for this with a separate room or some form of meaningful divide. Grand Casino? Nope. Just a wall that goes about 2/3 of the way to the ceiling and stops. Oh, and the non-smoking area is IN THE MIDDLE of the casino, surrounded by smokers. Smokers revenge I suppose.
Lastly, don't even think about checking out late. We called down and inquired about being able to check out at 12 instead of 11 giving us a chance to grab a late breakfast at the hotel (translation hotel management - spend more money in your hotel). No way! Absolutely not! Another boggle! moment. So here's a chance for the hotel to make a little money off us (non gamers), potentially give us a feel good and desire to come back (we drive past it 2X each year) and word of mouth. Instead? No way. Zero flexibility. Yet, they were happy to promote staying another night by slipping a flyer under our door touting a $39/night rate for the night of our departure day... clearly they were trying to fill rooms.
For $20+tax did we get our money's worth? Sure. Would we go back, highly unlikely. YMMV. read more